NEO Version 5.1.34.X Central Station Monitoring New Features

This Help File Page was last Modified on 03/15/2014

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NEO Version 5.1.34.X Central Station Monitoring New Features

This Help File Page was last Modified on 03/15/2014

Welcome to the Summary Page which describes the major New Features added to the Central Station Monitoring and Communication Modules within the MKMS & MKMSCS NEO Version 5.1.34.X Release.

This New Features Table contains three columns of data relating to each of these New features:

1.Program Module(s) Affected - This column lists the specific modules that were improved.

2.Chapter Links - This column lists of the link(s) to the chapter(s) where the previous instructions, illustrations and explanations have been revised to reflect the program changes and/or enhancements.

3.Description of the Enhancement - A brief explanation of the new features, functions and enhancements that have been added in this release with links to all of the affected chapters and some related chapters, also.

 

Understanding the New features Chart:

All of the Program Module(s) that are Affected are listed.

The Chapter Links are provided for finding the instructions, illustrations, and details on the operation and usage of the new feature(s).

A brief Description of the Enhancement is shown, sometimes with additional Chapter Links.

 

Program Module(s) Affected

Chapter Links

Description of the Enhancement

 

 


Central Station Monitoring

Company Settings

The following Company Settings options and features have been added:

 

Search By - A new Search By field has been added whereby a search may be performed on any selected Column (i.e., ID, Section, or Setting Name) to locate a specific Company Settings.

 

Two new options in the Company Settings Form accessible through the Company tab of the User Options Form are available:

 

Override Drop Down List - By default, the new OverrideDropDownList option is set to False ("F").

oWhen Placing an Account On Test, if the new OverrideDropDownList option is set to True ("T") in the Company Settings dialog accessed from the Company tab on the User Options Form,  the Operator may override existing Signal IDs with a free form entry which is particularly useful when first testing a new or revised installation.

 

Restart Action Plan from On Hold - By default, the RestartActionPlanFromOnHold is set to False ("F").

oTherefore while an Operator is Processing an Alarm, being guided by an Action Plan, and she/he must put that Signal On Hold, when that Signal is retrieved from the Alarm Stack for further processing, it will revert to the Operator Guided Response processing methodology.

oIf this RestartActionPlanFromOnHold option is set to True ("T"), it will revert to the Action Plan.

Central Station Monitoring

Documents

The Documents Icon on the Subscribers Form has a new Down-Arrow () attached to the Documents Icon providing these two options:

1.Click the Documents Icon's Down-Arrow () to view a Drop-Down Selection List of the previously attached Documents - from which  the User may Select one of those Document Titles to open that specific Document immediately.

2.Click the Documents button itself to open the Documents Form.

Central Station Monitoring

Subscriber Entries

The Subscriber Entries Form Contact Information box upgrade:

The Title Names for each of the first three Telephone Number fields (i.e., Primary Telephone, 1st Alt Tel, and 2nd Alt Tel) may be User Defined for each Subscriber by Double-Clicking the actual Title Name to be changed to open the Modify Label? dialog.

Central Station Monitoring

Automated System Action Plans Service

Central Station Data

Action Plans

The new Automated System Action Plans Service ("MKSASP") application provides an Action Plan Processing Engine which is used to execute a specific set of predefined instructions (Action Steps) in the background - with no Operator action required.

These Action Plan Action Step instructions will be performed for a Subscriber only when the Central Station Monitoring module receives a specified Alarm Condition Code previously identified within the Action Plans tab on the Central Station Data Form

Therefore, the Action Plans section on the Central Station Data Form provides the ability to identify specific Alarm Condition Code(s) which, when received at the Central Station from the currently selected Subscriber, will not be processed by the Operator, but instead will be processed in the background (using the Action Steps defined in the designated Action Plan) by this Micro Key Key Solutions Automated System Action Plans Service ("MKSASP").

Typically, this feature will be used to Automate the Notification process when only the Subscriber, one of their People To Call, and/or their Alarm Dealer needs to know when a designated Alarm Condition Code was received at the Central Station.

The Action Steps performed for all of the Signals processed by the MKSASP application are stored in the Subscriber's Alarm History file.

The revised Action Plans tab on the Central Station Data Form is now permanently visible.

 

New Action Plan Action Steps

Email Contacts - Send an Email reporting this Alarm Signal to any Email address entered in the Communications tab of the Subscriber's People To Call record(s).

Email Dealer Contacts - Send an Email reporting this Alarm Signal to any Email address entered in the Communications tab of the Dealer's assigned Call List of People To Call record(s).

Email Alternate Contacts - Send an Email reporting this Alarm Signal to any Email address entered in the Communications tab of the Subscriber's Alternate Call List People To Call record(s).

 

New CS Commands tab on the Central Station Data Form now provides the ability to define specific Commands for an Operator to display a Web Site or run an Application to use while Processing an Alarm Signal for this Subscriber.

Once any CS Commands are defined for a Subscriber, the Operator will see a Command option on the top right of the Signal Processing Form that offers a Drop-Down Selection List of the Web Site(s) and/or Application(s) defined for that specific Subscriber.

Central Station Monitoring

Central Station User Options

General tab

 

The General tab within the Central Station Options tab of the User Options Form is where control over the length of time an Alarm Signal may be placed On Hold as the initial processing of an event is being Completed.

On Hold Max (Minutes) - This is the setting that defined the maximum number of minutes MKMSCS will allow an Alarm Signal to be placed On Hold.  

An Operator may increase the On Hold default number up to the number defined here (which may now be up to a maximum 720 minutes - 12 hours).

Central Station Monitoring

Understanding CSIDs

A CSID may now consist of a combination of the following three elements which may be up to a total of 40 characters in length:

Prefix - An optional Prefix with up to a maximum of 12 characters.

Base - The actual "Base" CSID (the account number programmed into the Control Panel) which may consist of up to 19 numbers.

Suffix - An optional Suffix with up to a maximum of 9 characters - but if only 9 characters are used in the Prefix, as many as 12 characters may be used for the Suffix.

Central Station Monitoring

CSID Generator

Create Mass Accounts

Subscriber Panels

A new CSID Generator Form provides the ability to identify, maintain, and increment a CSID numbering sequence, Prefix and/or Suffix combination which may then be used:

To automatically insert the appropriate next available CSID when defining an Account in the Subscriber Panels section of the Central Station Data Form.

To properly Create Mass Accounts with the appropriate Prefix, Suffix and incremented base CSIDs.

To set the CSID's length (using the "Fill to" option).

Central Station Monitoring

Create Mass Accounts

Understanding CSIDs

CSID Generator

The revised Create Mass Accounts Form now supports the 40 character CSID which includes the Prefix and Suffix options - see the Understanding How CSIDs are Constructed chapter for that explanation - and uses the new CSID Generator to assign the appropriate CSID numbering sequence.

Central Station Monitoring

Condition Codes List

The Condition Codes List now includes a Priority Level and an Action Plan column.

Central Station Monitoring

Subscriber Entries

The Subscriber Entries Form changes & additions:

When an Account is displayed which is currently Off Line, it now has an **** Account Offline  **** message at the top of the Form and paints the background color of its Quick Access menus in Yellow.

The Contact Information section of the Subscribers Form

Central Station Monitoring

Town Codes

The redesigned Town Codes Form now has a Register Check box (indicating the Alarm Systems must be registered with the local Government responsible for providing response services, and also contains a PD Permit and an FD Permit field that corresponds to the new PD Permit # and FD Permit # fields on the Central Station Data Form.

Central Station Monitoring

Central Station Data

These are the new Central Station Data Form changes:

Action Plans tab - Located on the top right of the Central Station Data Form, the Action Plans tab provides the ability to identify specific Alarm Condition Codes which, when received at the Central Station from the currently selected Subscriber, should be processed by the Operator using the designated Action Plan.

If a PD Permit and/or FD Permit box is Checked in the Town Codes Form, those Subscribers assigned to that Town Code must have the corresponding Permit Numbers entered (those fields become Mandatory) on the Central Station Data Form.

OC Supervised - Originally a Check box, this field now has a Drop-Down Selection List with four options which - based on the one selected - will determine the type of Opening and/or ClosingSupervision that will be required for this Account:

1.Open

2.Close

3.Both

4.None

Implementation of this feature requires that SPA Version 1.0.28.399 or greater, and MKSAlarmProcSvcs v.6.1.0.11 or greater as well as MKSReceiverSvcs v.6.1.0.15 or greater.

Central Station Monitoring

Medical Information

The Meds Location field on the Medical Information Form (which  identifies where the Client normally keeps their medications) has been expanded to a length of 50 characters.

Central Station Monitoring

Sub Info (F2)

The revised Sub Info (F2) Form now displays the UL Grade Time Requirement (instead of a Letter Grade), and the PD Permit # and FD Permit # information, when available, is included also.

The Operator may now Press F2 while Processing an Alarm Signal, presenting the Subscriber record of the premises currently displayed on the Signal Processing Form.

Central Station Monitoring

Manual Signal Entry

Alarm Stack (F8)

The Manual Signal Entry feature is now available within MKMS by Pressing the same F7 function key.

The Manual Signal Entry Form now uses Server Time when the Use Default Date / Time box is Checked, and when the Time and Date are entered manually, Server Time will be the default.

The Alarm Stack (F8) Form has been substantially updated to better conform with the design of the other Forms within MKMSCS.

Central Station Monitoring

On Test (F5)

Place an Account On Test

When Placing an Account On Test:

If the new OverrideDropDownList option is set to True ("T") in the Company Settings dialog accessed from the Company tab on the User Options Form, the Operator may override the list of existing Signal IDs with a free form entry which is particularly useful when first testing a new or revised installation.

Additional Panels - If all of the Additional Panels are to be put On Test - you may now Check the new Select All box at the bottom of this section

An Account (Subscriber) with no CSID defined in Subscriber Panels can no longer be selected.

Central Station Monitoring

Temp Notes

The Temp Notes dialog may now be accessed (with Shift+F5) by an Operator while Processing an Alarm - even if there are no Active Temp Notes - if She/He needs to review previously entered Temp Notes information.

Central Station Monitoring

CSID Zones

CSID Zones Override

A new Ignore Zone Description field has been added to the CSID Zones and CSID Zones Override Forms

Check this Ignore Zone Description box to not use the Description field information when this CSID Zone ( & Override) is displayed for an Operator.

Central Station Monitoring

Subscribers Panels

Panel Options - If required, Click this field to display its Ellipse, then Click that Ellipse to open the Panel Options dialog.

Update Area? - Check this box to have SPA update the Area information based on information in specific packet information received with a Signal.

Update Zone? - Check this box to have SPA update the CSID Zone information based on information in specific packet information received with a Signal.

Update User? - Check this box to have SPA update the User ID information based on information in specific packet information received with a Signal.

Note: Currently, this is only required when a DMP Receiver is being used.

Central Station Monitoring

Alarm History

CSIDs - Using the Drop-Down Selection List provided in the CSIDs field on the Alarm History Form, you may now Choose the appropriate CSID (or the new option of [All]) for the Selected Subscriber.

Central Station Monitoring

Temp Notes

Passcode Search

The Operator may now (re-)open the Temp Notes dialog while Processing an Alarm - even if no active Temp Note is in effect - by Pressing Shift+F5.

Within MKMS, the Passcode Search dialog is now accessible from the Main Menu by Selecting the Maintenance Menu then Choosing the Central Station sub-menu and Clicking Passcode Search (or by just Pressing Ctrl+F5)

The Passcode Search dialog within MKMSCS is now accessed by Pressing Ctrl+F5.

Central Station Monitoring

Subscribers with No Contract

The Subscribers with No Contract report now includes the Primary CSID (immediately below the Subscriber's Name) for each Account that is included in the report.

Central Station Monitoring

Active / Passive Accounts

The Active / Passive Accounts report now supports the selection of  a set of (one or more) specified Dealer's Accounts to be reported.

Central Station Monitoring

Alarm History Summary by Dealer

The revised Alarm History Summary by Dealer report now provides the ability to Choose one, or more than one Alarm Dealers whose Alarm History is to be reported

Central Station Monitoring

All Events Report

The All Events Report report now provides the ability to limit this report to a specified set of (one or more) Condition Codes,

Central Station Monitoring

Alarm Activity Report

The revised Alarm Activity Report now provides for the selection of All, One or More than One of the following information types when defining which Signal(s) will be included in the report:

Alarm Dealers

Condition Codes

Selected Subscribers' CSID

All CSIDs for Selected Subscribers

 

Suppress Waiting Signals - To prevent the Alarm Activity Report from pausing while the Status of a Signal is changing (i.e., currently being processed), Check th new Suppress Waiting Signals box.

Central Station Monitoring

Call List Verification Report

The revised Call List Verification Report dialog now provides the selection of All, One or More than One of the following information types when defining which Subscriber's People To Call information should be listed:

CSIDs

Dealers

Central Station Monitoring

Dealer Breakdown Report

The revised Dealer Breakdown Report dialog now provides for the  creation of the report with a User Defined selection of All, One, or More that One Dealers.

Central Station Monitoring

Defining an Action Plan

When Defining an Action Plan, you may now add the Action of sending an Email reporting the Alarm Signal to the Email address entered for the selected Contact (People To Call record).

Central Station Monitoring

Subscriber Information Form

The printed Subscriber Information Form will now include the Notification List when the CSID Zones option is selected.

If a specific User # is assigned to an Event, that information will now be included on the Subscriber Information Form if the Events option is selected on the Options tab.

The Subscriber Information Form now includes Alternate Events information if an Alternate Events CSID has been defined (see the Subscriber Panels chapter for more information).

Central Station Monitoring

Excessive Signals Report

The Excessive Signals Report now provides the ability to create a Specific User Defined set of (one or more) Alarm Dealers' Accounts - rather than only One Dealer - on which to report those Excessive Signals.

Central Station Monitoring

Failed To Test Report

The Failed To Test Report now provides the ability to create a Specific User Defined set of (one or more) Alarm Dealers' Accounts - rather than only One Dealer - on which to report Test Failures.

Central Station Monitoring

History By Resolution Code

The History By Resolution Code report now provides the ability to limit the reported Resolution Codes to a User Defined set of (one or more) Resolution Codes:

Central Station Monitoring

Invalid Phone Numbers Report

The Invalid Phone Numbers Report now provides the list of Invalid Telephone Numbers for All, One, or a User Defined group of Alarm Dealers, as needed.

Central Station Monitoring

Non-Restored Alarms

The Non-Restored Alarms report now provides the list of those Non-Restored Alarms for All, One, or a User Defined group of Alarm Dealers, as needed.

Central Station Monitoring

Zone Test Verification Report

The revised Zone Test Verification Report now provides the selection of All, One or More than One of the following information when defining which Signal will be included in the report:

Alarm Dealers

Selected Subscribers' CSID

All CSIDs for Selected Subscribers

Central Station Monitoring

Online/Offline Report

The revised Online/Offline Report now provides the selection of Accounts for specified Dealers, All Accounts, Dealer Only Accounts or Local Only Accounts.

Central Station Monitoring

Open Close Report

The revised Open Close Report now provides for the selection of All Accounts, for a set of one or more specified Subscribers, or for a set of one or more specified Dealers,

Central Station Monitoring

Still Opened or Closed Report

The revised Still Opened or Closed Report now provides for the selection of All Accounts, or for the Accounts who are being monitored by any Alarm Dealer within a set of (one or more User specified) Dealers.

Central Station Monitoring

Panels With No Signals Since

The revised Panels With No Signals Since Report now provides for the selection of Accounts who are being monitored by any Alarm Dealer within a set of (one or more User specified) Dealers.

Central Station Monitoring

Condition Code History

The new Condition Code History report lists the number of Signals by Condition Code in descending order by volume, and offers a Summary or Detail version (which may be sorted by Control Panel Type or CSID), for All, or a Specified set of (one or more) User Selected Condition Codes.

Central Station Monitoring

Processing Alarms

Completing an Alarm

When Processing an Alarm, as the Operator is Completing the Alarm, if there are Related Alarms associated with the Subscriber whose Alarm Signal is being completed, the revised Complete Signal dialog will be displayed with the new CSID field now expanded to accommodate much longer CSIDs

 

 


 

 


Central Station Monitoring

Communication Module

Subscriber Information Form

The printed Subscriber Information Form will now include the Notification List when the CSID Zones option is selected and the Communication Module is registered.

Central Station Monitoring

Communication Module

Scheduled Reports

Communication Module Service

Various corrections and improvements have been implemented within the Communication Module:

Enhancements and corrections added to both the original Communication Module and the newer Communication Module Service

The Scheduled Reports Open and Close report has a new option for including Zone Descriptions.

The Scheduled Reports ReportEmail2 performance has been increased and a misdirected Email issue has been corrected.

The Scheduled Reports ReportEmail2 now has access to all of the Reports available for ReportEmail1

The Use Customer Time option - which is available on the Alarm Activity Report in MKMSCS - is automatically turned on when the Alarm Activity (Scheduled Report) is printed through the Communications Module.

Central Station Monitoring

Contacts

General tab

Comments tab

Picture tab

The Picture tab is located on the Contacts tab as a sub-tab next to the General and Comments sub-tabs on the Contacts tab at the bottom of the Signal Processing Form.

The image that is displayed on the Picture tab is saved in the Image tab on the People To Call Form.

The General tab now holds the Page and Email buttons, and the Comments tab has a Red Asterisk indicator to alert the Operator that a Comment has been defined for the selected Contact.

The Call Resolution button has been related.