This Help File Page was issued on 09/30/2017
❑What is the easiest way to identify those Alarm Systems which, for any number of reasons, may have gone silent?
•Some possible situations that may have caused the loss of communications between the Alarm System and the Central Station are:
✓Their RJ31X jack may have been damaged, disconnected or unplugged.
✓The Wireless communicator has failed.
✓Their Digital Communicator may be damaged.
✓The Subscriber has stopped turning on the system
✓The Subscriber may have changed to a cable based telephone service and, during the changeover, may have accidentally bypassed the Alarm System or RJ31X connection.
•The Panels With No Signals Since... Report provides a list of all Subscriber Panels (or just a list of the Subscriber's being monitored for a specific Alarm Dealer) from which your Central Station has not received a signal - regardless of the reason - since a date of your choosing.
•To access the Panels With No Signals Since... Report dialog:
1.From the Backstage Menu System Select Reports and Choose Monitoring and Select the Panels With No Signals Since... option
2.From the Quick Access Menu, Select Reports and Choose Monitoring and Select the Panels With No Signals Since... option
❑ Panels With No Signals Since... Report tabs - There are three tabs on the Panels With No Signals Since... dialog.
•Options - Initially only the Options tab is shown (until you make your Options selections and Select Print).
Panels with no signals since... Options tab
✓No Signals Since - By default, the date is set as Today.
▪Use the Drop-Down Calendar/Date Entry field to Choose the required (appropriate) Date.
▪Based on the Company's Policy for when a system is considered "silent" the Date should be reset to match that time-frame.
▪Assuming that one year with no signal is the Policy,
oClick the Drop-Down Calendar/Date Entry field
oClick the Year in the Drop-Down Calendar/Date Entry field's header (e.g., 2017 in the illustration above)
oClick the previous Year from the Drop-Down Selection List presented.
▪All Accounts from which No Signal has been received after the Date specified - regardless of whether or not they a Dealer's Account - will be included in the report: the results will be grouped by Dealer, then will list your Company's "In-House" Accounts.
✓Specific Dealer(s) - To report those Accounts being monitored for a specific set of (one or more) Dealers.
▪Check the Specific Dealer(s) box.
▪Click the Ellipse in the Specific Dealer(s) field to Choose those Dealers using the Select Dealers dialog.
Select Dealers dialog
▪Check the Selected box for those Dealers whose Accounts are to be included in this report.
▪Click the OK übutton to Close the Select Dealers dialog.
Date Reset, Specific Dealer(s) chosen
▪The Selected Dealer Code(s) will be inserted into the Specific Dealer(s) field.
✓Include Accounts with No History - For those Accounts that have never transmitted a signal to be included in this report, Check this box.
▪If this option is not selected, only Accounts that have previously sent at least one signal will be included in the report - assuming they have sent no signals since the No Signals Since date specified above.
▪You can also identify Subscriber Panels that have been defined, but have yet to be initially tested.
✓Print - Click the Print button to Preview and optionally Print (to a File or a Printer) this Panels With No Signals Since... Report.
✓To Exit this Panels With No Signals Since... dialog, Click the Close button toward the bottom of the Options tab.
•Preview - The Preview tab presents the report which resulted from the Options you've selected.
✓Up Arrow/Down Arrow - hi - Moves the report one line up, or one line down, respectively.
✓Page Up/Page Down - Moves the report to the previous or next page, respectively.
Panels without signals since... Preview tab
✓Home - - Using either the screen Icon or your Keyboard's Home key, moves the report to the top of the first page.
✓End - - Using either the screen Icon or your Keyboard's End key, moves the report to the bottom of the last page.
✓Arrows - The arrows allow you to move back and forth, from page to page.
✓Number - Indicates the page number you are viewing.
▪You may also type in a specific page number, Press 8 Enter and that page will be displayed immediately.
▪If you enter an invalid page number, it will be ignored.
✓Fit To Page - Click the first button after the arrows to size a full page of the report to fit the screen.
✓Zoom To 100% - Click the second button after the arrows to display the page at 100% (of the printed view).
✓Fit To Page Width - Click the third button after the arrows to size the page of the report to fit the full width of the screen.
✓Zoom To Percentage - Click the fourth button after the arrows to re-size the page of the report by percentage.
▪When you Click the Zoom To Percentage button, the Percentage selector will be displayed.
▪You may then Click the Up or Down ‚ arrows to set the exact amount of Zoom you want.
✓Print - Click the Print button to Print (to a File or a Printer) the displayed Panels With No Signals Since... Report.
✓Email - Click the Email button to send this report to an Email address of your choosing.
✓To Exit the Preview tab and Close this Report dialog Form, Click the Close box on the right at the top of the Preview tab.
•Data View - This view provides a tabular (spreadsheet style) presentation of the selected data.
Panels with no signals since... Data View tab
✓Arrows - Click the arrows to move through the record.
✓Export - Exporting the data from this Data View tab (note the "fly-over" help available on these buttons):
▪Export to CSV - Click the first button after the arrows to export the data to a Comma Separated Values (CSV) file format.
▪Export To Excel - Click the second button after the arrows to export the data to an Excel (.xls) file format.
▪Export To Html - Click the third button after the arrows to export the data to an HTML formatted file.
✓To Exit the Data View tab and Close this Report dialog Form, Click the Close box on the right at the top of the Data View tab.