This Help File Page was issued on 09/30/2017
❑The History By Resolution Code Report provides a listing of all Accounts (CSIDs) that transmitted Signals which required an Operator's Response and were subsequently Completed - which occurred within the Date Range specified - that were assigned (categorized with) specific (from a set of one or more) Resolution Code(s).
•To view the History By Resolution Code Report dialog:
a)From the Backstage Menu System Select Reports and Choose Monitoring and Select the History By Resolution Code option, or
b)From the Quick Access Menu, Select Reports and Choose Monitoring and Select the History By Resolution Code option
❑ History By Resolution Report tabs - There are two tabs on the History By Resolution dialog.
•Options - Initially only the Options tab is shown (until you make your Options selections and Select Print).
History By Resolution Report - Options tab
✓Start Date: - By default, the Start Date is 30 Days prior to Today.
▪Use the Drop-Down Calendar/Date Entry field to Choose the different Starting Date.
✓End Date: - By default, the End Date is Today.
▪Use the Drop-Down Calendar/Date Entry field to Choose the different Ending Date.
✓Report For Resolution Code(s) - All, One, or a selected set of Resolution Code(s) may be reported.
▪All - By default, All Resolution Codes will be included in this report.
oClick the Specific button to activate the Resolution field.
oClick the Ellipse on the Resolution field to open the Select Resolution Codes dialog.
Select Resolution Codes dialog
oCheck the Selected field of each Resolution Code that is to be included in the report.
oClick the OK button to Close the Select Resolution Codes dialog.
History By Resolution Report - Resolutions
oThe Resolution Codes that were selected will be inserted in the Resolution field.
✓Print - Click the Print button to Preview and optionally Print (to a File or a Printer) this History By Resolution Report.
✓To Exit this History By Resolution dialog, Click the Close button on the bottom of the Options tab.
•Preview - The Preview tab presents the report which resulted from the Options you've selected.
History By Resolution Report - Preview tab
✓Home - - Using either the screen Icon or your Keyboard's Home key, moves the report to the top of the first page.
✓End - - Using either the screen Icon or your Keyboard's End key, moves the report to the bottom of the last page.
✓Arrows - The arrows allow you to move back and forth, from page to page.
✓Number - Indicates the page number you are viewing.
▪You may also type in a specific page number, Press 8 Enter and that page will be displayed immediately.
▪If you enter an invalid page number, it will be ignored.
✓Fit To Page - Click the first button after the arrows to size a full page of the report to fit the screen.
✓Zoom To 100% - Click the second button after the arrows to display the page at 100% (of the printed view).
✓Fit To Page Width - Click the third button after the arrows to size the page of the report to fit the full width of the screen.
✓Zoom To Percentage - Click the fourth button after the arrows to re-size the page of the report by percentage.
▪When you Click the Zoom To Percentage button, the Percentage selector will be displayed.
▪You may then Click the Up or Down ‚ arrows to set the exact amount of Zoom you want.
✓Print - Click the Print button to Print (to a File or a Printer) the displayed History By Resolution Report.
✓Email - Click the Email button to send this report to an Email address of your choosing.
✓To Exit the Preview tab and Close this Report dialog Form, Click the Close box on the right at the top of the Preview tab.