MKS Customer Connect Service

This Help File Page was last Modified on 01/10/2022

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MKS Customer Connect Service

This Help File Page was last Modified on 01/10/2022

MKS Customer Connect is the Windows® Service ("service") that processes the MKMS communication requests such as Notification Emails for certain Invoices and Receipts processed by the Fully Automated Recurring Billing process, Signal Processing Notifications, and all other types of Report, Email and Text Communications which are to be sent to Subscribers and/or Dealers.

 

HelpFiles-Services-MKS_Services-ConnectService

 

As of MKMS v 5.1.35.8300 and MKMSCS v 5.1.35.7200, Micro Key Solutions ("MKS") uses the MKS Customer Connect Service for Low Level Processing and Twilio  (www.twilio.com) which provides cloud based SMS and IVR (Voice) communication and many other automated response and reporting services

 

Note: The Interactive Voice Response ("IVR") and associated Text (SMS) capabilities require Millennium Series MKMS v 5.1.35.8300 and MKMSCS v 5.1.35.7200 or later.

 

MKS Connect Service is setup as a service during the initial Installation (or subsequently during an Upgrade process)

Read the Understanding MKS Customer Connect chapter for detailed information about setting up MKS Customer Connect.

 

Thereafter, there are two sets of General Maintenance data which must be entered to provide the "instructions" for how the MKS Connect Service should operate.

These are:

1.Customer Connect Schedules - This Schedules Form allows a User to predefine, script, schedule and customize certain types of communications.

2.Customer Connect Ignore Emails - This Ignore Emails Form allows a User to prevent the use of specific Email addresses as may be required.

 

Additionally, define the Scheduled Reports information to set up that feature, and use the Customer Connect History (Grid) that provides a Connect Service History Grid

 

This partial list of the Company Setting options used by the MKS Connect Service - see Understanding MKS Customer Connect - that provides a sense of the various MKS Customer Connect processes which may be individually controlled by your Company..

a.EmailWorkerEnabled - "Y"    

b.SMSWorkerEnabled - "Y"

c.MaingunWorkerEnabled - "N"

d.PopmailWorkerEnabled - "N"

e.smtp_sender - "myemail@gmail.com

f.smtp_sender_name - "MY SMTP SENDER NAME"

g.smtp_server - "outlook.office365.com"

h.smtp_port - "587"

i.smtp_timeout - "15"

j.smtp_username - "myemail.@myemail.com"

k.smtp_password - "mypassword"

l.smtp_domain - "mydomain.com"

m.smtp_connections - "15"

n.popmail_account_1 - "server=pop.gmail.com,port=995 "

o.popmail_account_2 -

p.popmail_account_3 -

q.popmail_account_4 -

r.popmail_account_5 -

s.popmail_account - "server=imap.gmail.com,port=993,"

t.mailgun_baseUrl - "https//api.mailgun.net/v3/sandboxe5f27b5db2e24402"

u.mailgun_endpoint - "messages"

v.mailgun_sender - "Test"

w.mailgun_timeout - "15"

x.mailgun_domain - "microkey.com"

y.mailgun_username - "api"

z.mailgun_key - "mailgunkey -

aa.sms_click_a_tell_baseUrl - "https//platform.clickatell.com/"

ab.sms_click_a_tell_sms_endpoint - "messages"

ac.sms_click_a_tell_balance_endpoint - "http/getbalance"

ad.sms_click_a_tell_key - "myclickatellkey"

ae.sms_click_a_tell_phonenumber - "+1-111-111-1111"

af.sms_click_a_tell_timeout - "10"

ag.sms_click_a_tell_userAgent - "Mozella/3.0 (compatible;Snorbotron 5102)"

ah.sms_click_a_tell_Incoming_User - "sms"

ai.sms_click_a_tell_Incoming_password - "sms"

aj.sms_click_a_tell_Incoming_Url - "https//sms.microkey.com"

ak.LogFilePath - "c:\temp\yyymmdd-appname.log"

al.DBMonitorTimerMs - "10000"

am.AutoBillingNorificationEmail - Stores the Employee's Email address who is to be notified if(when) the Fully Automated Recurring Billing process has failed. If no email address is entered, no failure notification will occur.

an.email_invoice_notification - By default, the email_invoice_notification option is set to False ("F").  The emailing of the Invoice notification - using the MKS Connect Service - during the Fully Automated Recurring Billing process is activated in Company Setting  by setting the "email_invoice_notification"  to True ("T") and the Subscriber must have a valid Email address.

ao.email_receipt_notification - By default, the email_receipt_notification option is set to False ("F"). The emailing of the Receipt notification - using the MKS Connect Service - during the Fully Automated Recurring Billing process and/or Receipt Posting is activated in Company Setting by setting the "email_receipt_notification"  to True ("T")  and the Subscriber must have a valid Email address.

ap.MailProducerWorkerEnabled - "Y"

aq.logo_path - "c:\program files (x86)\mks\logo.jpg"

ar.popmail_account - "server=imap.gmail.com, port=993, username=email@gmail.com, password=password, security=auto, deleteOnDownload=0;"

as.smtp_security - "auto"

 

What's Next?

Go to the Understanding MKS Customer Connect chapter