Contacts

This Help File Page was issued on 09/30/2017

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Contacts

This Help File Page was issued on 09/30/2017

Below the Central Station Data section in the Monitoring tab of the Edit View is the Subscriber Panels section's People To Call tab.

 

HelpFilesPeopleToCallWithCommentsTab

Subscriber Panels section - People To Call tab showing the Comments tab

 

As part of an Alarm Signal's predefined Operator Guided Response, and/or if there is a defined Action Step within an active Action Plan, the Operator will be required to Contact an individual from the list of those persons designated by that Subscriber as their People To Call.

When this Contact (or virtually any telephone contact) is required, the Contacts tab on the Signal Processing screen will be selected by the system.  

The Contacts tab may also be manually selected by Pressing Alt+O.

 

HelpFilesProcessingContactsTabWithButtons

Signal Processing Form - Contacts tab and Quick Dialing Icons

 

Available Call List - There are five columns of data on the Contacts tab (also see information on the Quick Contact Dial Buttons, and the General, Comments and Picture sub-tabs).

1.Name - The Name of the Call List Contact.

2.Number - The Telephone Number that will be dialed.

3.Type - The Type or Location of the listed Telephone Number.

a)Home - This Telephone number is located at the person's Home.

b)Work - This Telephone number is located at the person's work location.

c)Cell Phone - This Telephone number is the person's Cell Phone.

d)Alpha Pager - This Telephone number is the person's Alpha Pager.

e)Digital Pager - This Telephone number is the person's Digital Pager

f)Unknown - The type of this Telephone number is not known.

4.Call Type - The source of the Call List Contact:

a.Standard - This is a member of the Subscriber's People To Call list.

b.Alternate - This is a member of the Alternate Call List assigned in Subscriber Panels.

c.Dealer - This is a member of the Dealer Call List that is assigned to the Alarm Dealer for whom this Subscriber is being monitored.

5.Ext - The extension number of this individual, if required.

 

The General sub-tab on the Contacts tab lists the Name and other related information as defined in the People To Call Form following information:

Name - The full Name of the individual as defined in the People To Call Form.

 

HelpFilesSignalProcessingContactsGeneralTab

Signal Processing Form - General sub-tab in a Contacts tab

 

The Comments sub-tab on the Contacts tab displays any special Comments entered in the People To Call Form for the currently selected Contact.

 

HelpFilesCommentsSubTab

Signal Processing Form - Comments sub-tab on the Contacts tab

 

The Picture sub-tab is located on the Contacts tab as a sub-tab next to the General and Comments sub-tabs on the Contacts tab at the bottom of the Signal Processing Form.

 

HelpFilesSignalProcessingContactsPictureTab

Signal Processing Form - Picture sub-tab on the Contacts tab

 

Documenting Contacts:

Each time an Operator attempts (and/or successfully completes) a Notification for the Alarm Signal being processed using the list of Names and Telephone Numbers in the Contacts tab:

Click the Drop-Down Selection List provided at the bottom right side of the Contacts tab

Choose the appropriate Verification Response that best describes what occurred.

Operators should (and may be required to) enter a Note explaining the result of the Contact in the Note field provided:

Quick Notes - Click within the Note field, then Press Shift+F2 to enter a Quick Note and/or any appropriate Comment about the Notification attempt.

OK - Click the OK button to record the Note.

 

HelpFilesCommentsDialog

Enter a summary Comment about the (attempted or completed) Contact

 

Using the eight Quick Dial & Action Buttons on the Contacts tab:

 

HelpFilesProcessingContactsTabQuickDialingButtons

 

There are seven Special Contact Dial Buttons and one Call Results field at the bottom of the Contacts tab:

Click on the appropriate button to:

1.Verify - (Re-)Verify the Alarm Signal.

2.Police - Dispatch the Police Department.

3.Fire - Dispatch the Fire Department.

4.Medical - Dispatch a Medical Response Team.

5.Other - Contact any other person by manually entering a Telephone Number.

6.Security - Dispatch the Security Company.

7.Dial - This option will (re-) Dial the currently selected Telephone Number in the Available Call List.

8.Call Results - Use the Drop-Down Selection List to Choose the appropriate Verification Response Code.