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Subscriber Panels - Panels Info Tab

This Help File Page was last Modified on 04/10/2017

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Subscriber Panels - Panels Info Tab

This Help File Page was last Modified on 04/10/2017

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Subscriber Panels - Panels Info Tab

This Help File Page was last Modified on 04/10/2017

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This Subscriber Panels section of the Monitoring tab allows you to define each Control Panel CSID which has been installed at the premises of the currently selected Subscriber.  

 

HelpFilesSubscribersFormEditViewMonitoringTabSubscriberPanelsSection

Subscribers Form - Edit View - Monitoring tab - Subscriber Panels section

 

Subscribers - for various reasons - may have more than one CSID assigned to their Account at the same premises.  

This may be based on specific security requirements, the need for system segmentation (which may be called Partitions or Areas) to allow separate Opening & Closing Events supervision, or any other business related requirements.

Typically, these individual sections of the segmented systems are referred to as Partitions or Areas contained within the whole security system, but there may actually be completely separate Control Panels installed on the premises (e.g., Fire & Sprinkler Alarm System, a Burglar Alarm System, a dedicated Safe Alarm).

 

Regardless of the reason, any number of CSIDs may be assigned to (installed at) a Subscriber's premises, as required.

 

Understanding the likeness, and the differences between a CSID, a Subscriber, and an Account:

CSID - The term "CSID" refers specifically to the Number/Letter combination (i.e., Account Number) assigned by the Central Station that represents the Identification Code programmed into a Communicator within a Security System - with that Identification Code representing any of the following:

a)the whole Security System  

b)a Segment of it, or

c)a different Security System installed at the same Premises

 

Subscriber - The Terms "Account" and "Subscriber" may be used interchangeably -

a)both represent the Premises in which one or more Security Systems have been installed, and/or

b)the Person or Business who is billed for the provided monitoring services.

 

Account - Therefore, an Account (i.e., Subscriber) may have multiple of CSIDs. but a specific CSID (i.e., Account Number) may be assigned to only one Subscriber (i.e., Account).

 

Tabs on the Subscriber Panels section and their Usage:

Panel Information  - Define each CSID and related information that is programmed to report from this Subscriber's Premises.

Account Testing - Define the Account Testing information for the selected Subscriber Panel CSID thereby establishing what constitutes a valid Test Signal for this Account.

Alternate Call List - View the Alternate People To Call List associated with the CSID selected in the Alternate Call List field which, by doing so, attaches that Alternate Call List People To Call to this Subscriber Panel's CSID record.

Alt Events - Open the Events Form associated with the CSID selected in the Event CSID field which is used to identify another Account's CSID that contains Events that are to be used with this Subscriber Panel's CSID record.

Areas - Define each Area within a Subscriber's Premises that needs to be monitored individually, Armed and Disarmed individually, and have Opening, Closing, and other types of Test Events Supervised individually.

Call Order - Redefine the Call Order - the sequence in which individuals are to be called - for the existing list of People To Call

Conditions Call List - Click this Conditions Call tab to identify any Condition Code (and optionally a Signal ID and/or Physical Zone) which, when sent by the Selected Subscriber Panel CSID, will utilize a special Call List that was previously defined for that purpose in a special CSID Zones record.

CSID Zones - Define the Exceptions to the default Panel Zones of the Communicator Format assigned to the currently selected CSID.

Dealer Call List - View the Alternate People To Call List associated with the People To Call assigned to the CSID defined for the Dealer Name entered within the Central Station Data section of the Monitoring Tab on the Edit View of the Subscribers Form.

Documents - Associate and/or attach specific Documents to this Subscriber Panel's CSID record.

Events - Define the supervised Events that are to be monitored for this Subscriber Panel's CSID record.

Floor Plan - Attach a Floor Plan image to this Subscriber Panel's CSID record.

History - Look up Alarm Signal History for this Subscriber Panel's CSID record.

Instructions - Look up the Control Panel's Instructions entered in the Installed Equipment Codes Form for the Part identified in this Subscriber Panel's CSID record

Loss Prevention - Define and/or update a Loss Prevention tracking record for this Subscriber Panel's CSID record.

People To Call - Enter the People To Call information for this Subscriber Panel's CSID record.

Temp Notes - View the active Temporary Notes for this Subscriber Panel's CSID record.

Unverified Zones - Lookup and/or reset the Unverified Zones information for this Subscriber Panel's CSID record.

 

Entering a new Subscriber Panel CSID: Within the Subscriber Panels section on the Monitoring tab, Click the HelpFilesNavigationMenuNewIcon to enter a new CSID (i.e., Subscriber Panel)

CSID - Enter the Subscriber's CSID which may be up to 40 characters in length (See the Understanding How CSIDs are Constructed chapter for more information on the makeup of a CSID).

a)The CSID may be manually entered.

b)Alternately, you may use the CSID Generator to identify the next available account number.

 

HelpFilesSubscribersFormEditViewMonitoringTabSubscriberPanelsSection-CSIDGeneratorList

Subscriber Panels section - Subscriber Info tab - CSID field - CSID Generator list

 

Using the Drop-Down Selection List provided, Choose a CSID Generator Name

The next available CSID will be pulled from the selected CSID Generator and inserted automatically

 

 

HelpFilesSubscribersFormEditViewMonitoringTabSubscriberPanelsSection-Fields

 

Master CSID - If the CSID currently being entered is a secondary CSID (by definition, any CSID that is not identified as the Primary CSID for this Subscriber is considered a secondary CSID), a Master CSID may be identified for this Subscriber Panel record.

The purpose of assigning a Master CSID to a Subscriber Panel's CSID is to avoid having to enter more than one set of CSID Zones, People To Call and Events for a Subscriber.

The Master CSID chosen must contain the CSID Zones, People To Call and Events information that should be used for any Alarm Signals received from this secondary CSID.

Assigning a Master CSID means that the CSID Zones, People To Call and Events information entered for the Master CSID assigned here, are to be "adopted" by this secondary CSID.

The Master CSID may (or may not) be the CSID designated as the Primary CSID, but it must be (one of) the CSIDs that have been defined for the currently selected Subscriber.

Do not assign a Master CSID to any Subscriber Panel record that will require its own CSID Zones, People To Call and Events information defined.

So, to use this Master CSID feature:

Enter a CSID and define a set of Events, People to Call and/or CSID Zones for that CSID.

Assign that CSID as the Master CSID to any other CSID entered for this Subscriber, as appropriate.

Any CSID to which a Master CSID is assigned will be connected the Events, People to Call and/or CSID Zones defined for that Master CSID.

 

Primary CSID - Check this box if this CSID is the Primary CSID for this Subscriber - the one that is to be shown initially on the Subscribers Form.

One, and only one, of the Subscriber Panel(s) CSIDs must be designated as the Primary CSID.

If there is more than one CSID defined, and one has already been Checked as the Primary CSID, then a different one is Checked, the original Check  Mark will be removed automatically.

 

Description - Enter a brief description of the significance of this CSID.  

The Description that is entered here will be displayed as the Panel Description on the Alarm Stack Form and is displayed next to the Subscriber's CSID on the Signal Processing Form.

Enter up to twenty (20) characters - Upper and lower case letters, spaces, numbers and basic punctuation marks are accepted.

Examples: "Fire Alarm System", "Burglar Alarm System", "Front Office", "Warehouse", or a similar descriptive phrase that "tells" the Operator - when Processing an Alarm received from the CSID - what type of location or system (s)he is dealing with.

 

Part - Use the Drop-Down Selection List provided to Choose the Installed Equipment Code representing the Control Panel programmed with this CSID.

Click the Ellipse to Add/Update existing Installed Equipment Code records.

The Instructions associated with this Control Panel - which were entered in the Installed Equipment Code Form (e.g., How to Disarm the Control Panel, Bypass a Zone) - are available within MKMSCS by Clicking the Panel Icon on the Sub Info (F2) Form.

 

Key Pad Code - Enter the master Key Pad Code for this Control Panel.

 

Communicator Format - Use the Drop-Down Selection List provided to Choose the Communicator Format being transmitted by the system's Control Panel.

Click the Ellipse to Add/Update existing Communicator Format and Panel Zone records.

Note: See the Special Subscriber, Subscriber Panel, Panel Zone & CSID Zone Entries chapter identifying the mandatory information that must be entered to ensure the proper operation of SPA and the Central Station Monitoring module.

 

Phones - Click the Down Arrow to open the Phone List dialog where you may enter the telephone number(s) that will transmit their Caller ID when an Alarm Signal is sent.

 

HelpFilesSPASystemMenuSetUpUpdatePhoneOnCallerID

 

To have SPA automatically insert Caller ID Telephone Numbers from which Alarm Signals were transmitted for this Account, Check the Update Phone  On Caller ID option (as shown above) in the SPA Setup Instructions System tab.

 

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Phone List dialog

 

Add - Enter the Telephone Number in the box above the Add button following the Manual Telephone Number Formatting Rules.

Click OK to insert that number into the Phone List above.

Replace - Select a number in the Phone List.

It will be displayed in the box above the Replace button.

Edit the Telephone Number as required.

Click the Replace button.

Click OK to insert that revised number into the Phone List above.

Remove - Select a number in the Phone List.

It will be displayed in the box above the Remove button.

Click the Remove button.

Click OK to delete that number from the Phone List above.

If the system's communicator is connected through a PBX or similar system that randomly selects an outgoing line, be sure to enter as many of those numbers as can be identified into the Phones field above if they transmit Caller ID.

 

Panel Options - If required, Click the Drop-Down Selection List down-arrow to open the Panel Options dialog.

 

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 Panel Options dialog

 

Update Area? - Check this box to have SPA update the Area information based on information in specific packet information received with a Signal.

Update Zone? - Check this box to have SPA update the CSID Zone information based on information in specific packet information received with a Signal.

Update User? - Check this box to have SPA update the User ID information based on information in specific packet information received with a Signal.

Note: Currently, this information is only required when a DMP Receiver is being used to receive the Signals from this Subscriber.

 

Phone DCU - Enter the primary telephone number used by the panel's (digital, cellular, cable, etc.) communicator.  

Phone DCU2 - Enter the secondary telephone number used by the panel's (digital, cellular, cable, etc.) communicator.  

Last Signal Received At - This field is maintained by the system and represents the most recent signal received for this CSID.

Alarm Code - This field is maintained by the system and represents the most recent Alarm Code received for this CSID.

Run Away Start - This field is maintained by the system and stores when a Runaway alarm situation started.

 

For information about entering Receiver, Line, Port and other special fields: See the "Special Fields in the Subscriber Panels section" discussion later in this chapter.

 

Understanding Partitions (i.e., Areas):

In some cases, a Subscriber's premises may have an Alarm System installed in such a way as to be able to sub-divide sections of that premises into separate Areas (also referred to here as Partitions) for the purpose of having each section identified as a separate, unique, supervised area, with each of these individual Areas being monitored, and optionally with its own set of Events being supervised, as a separate "system" within that Alarm System.

If you decide to use Partitions:

 

HelpFilesSPASystemMenuSetUpUpdatePhoneOnCallerID

 

Check Lookup partition in the SPA Setup System tab.

Check Add period to partitions in the SPA Setup System tab.

 

If the CSIDs assigned by your Central Station have varying lengths, Partition definitions should follow this - the preferred - format: CSID.PARTITION.

 

See the SPA Setup - Systems Tab chapter which contains information about enabling the Partitions feature.

 

Area(s) (i.e., Partitions) may be defined for a CSID (with each Partition's CSID identified in the Panel Info sub-tab of the Subscriber Panels section).

Because these Areas do not represent the Subscriber's premises as a whole, but instead represent a specifically sub-divided section of that Subscriber's premises, each Area may be monitored individually, Armed and Disarmed individually, and have Opening, Closing, and other types of Test Events Supervised individually.

 

HelpFilesSubscriberPanelsPartition

Partition as decimal added to the Primary CSID

 

Therefore the actual CSID may also have one or more CSID.Partition (or use the CSIDPartition Lookup Format) combinations defined in the Subscriber Panels section.

Each Partition may have Open and/or Close Events scheduled at different Times/Days/Holidays (and have their own set of People To Call, CSID Zones, etc.).

For those Central Stations using Partitions, and also receiving various lengths of CSIDs, implementing the Formatting of the CSID+Partition data with a Period inserted between the CSID and Partition ensures that SPA can properly interpret the Areas when they are transmitted - regardless of the length of the CSID.

When Areas are identified in the Subscriber Panels section of the Central Station Data Form, the "root" CSID should also be entered there.

Any Areas defined here, using either the CSID.Partition or the CSIDPartition Lookup Format (as selected in the Setup Form within SPA), must also be defined in the Areas Form (identifying only the Partition number that will be appended to the "root" CSID).

These Area definitions identify the Alarm System Partitions for SPA so it can support the specific People To Call, Events, Tests, CSID Zones, etc., defined for each Area.

When defining the specific People To Call, Events, Tests, CSID Zones, etc., information for a system's Partition (and any other monitoring related data) you must First select that CSID.PARTITION line item in the list of Subscriber Panels.

 

Note: Although Partitions can be accommodated by entering multiple Signal ID and Physical Zone combinations within the CSID Zones Form, using the Partitions setup feature described above (which is activated within SPA) would be a better alternative.

 

Special Fields in the Subscriber Panels section - These fields are used to accommodate certain UL® requirements, and to enhance the availability of Contacts entered for Subscribers:

 

Note: UL® requires that you are able to report the number of accounts that are programmed to transmit signals to each of your Central Station's Receivers for the Receiver Distribution Report.

 

The Receiver and Line data entered in Subscriber Panels identifies the (Subscriber and CSID) members attached to each Line Card and Receiver within each Receiver Group.  

As signals are received through SPA, the Receiver and Line number data is inserted automatically into these fields.  

You will be able to report the number of Subscriber's CSIDs communicating with each Receiver (and each of its Line Cards) within each Receiver Groups using the Receiver Distribution Report.

The Receiver Distribution Report lists each Receiver Group and identifies how many Accounts are reporting to each based on data entered in this Subscriber Panels section of the Monitoring information Form.

Data entry in the fields shown below in this section of Subscriber Panels establishes which Accounts belong to which Receiver Groups (by entering the correct Receiver and Line card information for each CSID).

You may manually enter the data in advance, if desired.

 

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Special Fields in the Subscriber Panels section

 

Receiver - Enter the Receiver ID to which alarm activity is reported from this Account.

 

HelpFilesCentralStationDataSubscriberPanelsMoreFields

 

Note: The Receiver ID is the one programmed within the Receiver itself as the Receiver Identifier which is sent from the Receiver to the Signal Processing Application with the Account's Alarm and Event Signal data.

 

Line - Enter the Line Number of the Receiver ID entered above to which alarm activity is reported from this Account.

The Receiver Groups Form allows you to define any number of Groups, and define the Receiver ID and their related Line Card Numbers in each Receiver Group.

The Receiver and Line data entered above in this section of the Subscriber Panels table identifies the Subscriber and their CSIDs as members attached to each Line Card and Receiver within each Receiver Group.

The Receiver Distribution Report lists each Receiver Group and identifies how many Accounts are reporting to each based on data entered in the Subscriber Panels section of the Monitoring information Form.

Note: This data is not cross validated!

Data entry for Receiver Groups and Receiver ID and Line card information must be carefully performed to assure the accuracy of the Receiver Distribution Report.

 

Port - Optionally, enter the Device Master (i.e., Rocket, or the TCP/IP address) Port Number to which the Receiver for this Account is connected (for future reference only).

 

Alternate call list - To assign an Alternate (additional) Call List of People To Call for this CSID:

Use the Drop-Down Selection List provided to Choose the Subscriber or CSID which has the desired People To Call List that you want added as a set of Alternate Contacts.

This selection may be a "real" Account, or a fictitious Account established specifically to hold a set of People To Call that may be used by a group of Accounts (Restaurant Chain, affiliated Big Box Stores, Convenience Stores, etc.) all of whom are being monitored by your Central Station.

Viewing the actual Alternate Call List (and optionally the Dealer Call List and Conditions Call) information that has been assigned:

 

HelpFilesSubscriberPanelsAltCallList-DlrCallList-ConditionsCallButtons

 

On the Subscriber Panels section there is an Alt Call List tab, and optionally a Conditions Call tab, an/or a Dlr Call List tab:

i.Alt Call List - Click the Alt Call List tab to view the People To Call Form associated with the CSID entered in the Alternate Call List field (see the Alternate Call List chapter for more information).

ii.Dlr Call List - If your Company's Central Station is monitoring this Subscriber for another Alarm Dealer and that Dealer's Name is entered in the Central Station Data section of the Monitoring Tab on the Edit View of the Subscribers Form, Click the Dlr Call List tab to view the People To Call Form associated with the CSID entered for the Dealer (see the Dealer Call List chapter for more information).

iii.Conditions Call - The Conditions Call tab allows you to identify an Alarm Condition Code which, when assigned to an Alarm Signal received from a specified Subscriber Panel's CSID, will utilize a customized People To Call List and Calling Order that was specifically defined for that purpose in a special CSID Zones record (see the Conditions Call List chapter for more information).

 

Note: Also read about the Global Call List feature in its chapter for additional information.

 

Panel Connection ID - Use the Drop-Down Selection List provided to Choose the Panel Connection Type currently used to send transmissions from the Subscriber's premises to your Company's Receiver.

Click the Ellipse to Add/Update existing Panel Connection records.

To speed the process of assigning Panel Connection Types, the Panel Connections Maintenance Form provides a process to globally assigned Panel Connection Types to selected groups of Subscribers.

 

Note: UL® requires that you identify the method used for line security:

If the line security for the Account is encrypted, Locate each CSID with encrypted line security.

 

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Subscriber Panels section - Panel connection ID - Encrypted Line

 

Panel Connection ID - In the Panel connection ID field within the Subscriber Panel(s) section, (see mouse pointer in the illustration above) using the Drop-Down Selection List provided, Choose the Encrypted Line option.

 

Event CSID - In a similar manner to the Alternate Call List CSID assignment (that identifies another Account whose People To Call information may be used by this Account), another Subscriber's Events information may be attached to this Account.  

To assign an Event CSID to this Subscriber Panel's CSID, use the Drop-Down Selection List provided to Choose that Event CSID, if appropriate.

The CSID may be a "real" Account, or a fictitious Account established specifically to hold the definition of a set of supervised Events that may be used by a group of Accounts (Restaurant Chain, affiliated Big Box Stores, Convenience Stores, etc.) all of whom are being monitored by your Company's Central Station.

The Event CSID field is used to identify another Subscriber with an assigned CSID that also has Open, Close and Other Events defined.

This Events information for the selected CSID will be attached to and used by this Account.

 

Note: Holiday and Multiple Events defined for the selected Event CSID Account are not available for this Subscriber's Account.

Those type of Events must be specifically defined for each Account which requires them.

 

Immix ID - If required, call Technical Support for these instructions.

Click the HelpFilesNavigationMenuSaveIcon to record on the Edit View Menu to record this information.