This Help File Page was issued on 09/30/2017
•To Access the Passcode Search Form within MKMS:
a)From the Backstage Menu System Select Maintenance and Choose the Monitoring option, then select the Passcode Search option, or
b)From the Quick Access Menu, Select Maintenance and Choose the Monitoring option, then select the Passcode Search option , or
c)Press the function key combination of Ctrl+F5.
MKMS - Passcode Search dialog
•To Access the Passcode Search Form within MKMSCS:
b)Press the function key combination of Ctrl+F5.
MKMSCS - Passcode Search dialog
•Which Passcodes - The Passcode Search dialog allows you to Choose which type(s) of Passcode field(s) you want to search to locate the desired Passcode.
✓All - The default is to Search all of the available Passcode fields to locate the entered Passcode.
✓To specify which sources of Passcodes will be searched, Un-Check the All box and then Check the appropriate box(es) as needed:.
▪Dealer Techs - Search all of the Dealer Technicians Passcode fields to locate the entered Passcode.
▪Subscribers - Search the Subscriber's Central Station Data Form's Passcode field to locate the entered Passcode.
▪Call List - Search the Pass Code field on the Central Station tab of the People To Call Form to locate the entered Passcode.
▪Dealers - Search the Passcode field on the Dealer Form to locate the entered Passcode.
•Enter Passcode - Once you have Chosen Which Passcode fields will be searched, enter the desired Password.
•Search - Click the Search button to execute the search.
✓If there are no matches, a Pass code not found! message will be displayed.
MKMS - Passcode Search - Pass code not found! message
MKMSCS - Passcode Search - Pass code not found! message
❑Passcodes List Grid on the Passcodes Search dialog:
•There are six columns - each with a Header Name - on the Passcodes Search dialog's Passcodes List Grid:
3.Passcode - The Passcode for which this Search was executed.
4.Subscriber/Dealer - The Subscriber's Name, or Dealer's Name, that is associated with this Passcode.
5.ID - The Subscriber ID (i.e., record number) associated with the CSID.
6.Located In - The actual table in which this Passcode record is located.
•The Passcodes List on the Passcodes Search dialog may be re-ordered (sorted) based on the data in any one of these columns.
✓To re-sort the Passcodes List Grid, Click the Header Name that represents the new ordering sequence you want.
•After you Click the Search button, all of the instances of the Passcode you entered in the Enter Passcode field will be displayed.
✓If the Passcode is that of a specific Subscriber record, the Subscriber's name will appear in both the Name column and the Subscriber/Dealer column.
✓If the Passcode is in the People To Call table, the individual's name will appear in the Name column and the Subscriber for whom this name was entered will be displayed in the Subscriber/Dealer column.
➢Note: Deleted Accounts are not suppressed from the result displayed in the Passcodes List.
•The goal is to locate the specific Subscriber record of the Person, Company, Residence, Dealer or Dealer Technician to whom you are speaking.
Passcode Search dialog
•Examining your Passcode Search results in the Passcodes List Grid:
✓It is not unusual to find multiple instances of the same Passcode - either because of coincidence, or because the same person exists on multiple lists and habitually uses the same Passcode for simplicity.
✓You may also have Searched for a commonly used Passcode (1234, 9876, Orange, Blue, etc.) that was entered - by their request - for many people within your Company's database.
✓Because of this, you may have to Refine your Search to locate the desired specific Subscriber record.
•Two ways of Refining your Search:
1.Click on one of the Header Titles (Name, CSID, Passcode, Subscriber/Dealer, ID, or Located In) to reverse the order in which the Passcodes List is displayed (lowest value first, to highest value first) based on the Header Title you chose.
2.Find - Enter text to search for a specific record, then Click the Find option.
▪Click on the Enter text to search... field and enter characters that best represent the specific record that you are searching for.
▪This is an incremental search from left to right.
▪As you type, based on the data type you've chosen, the record(s) that most closely matches your entry will be highlighted.
▪Clear - To remove the text to search for entry, Click the Clear option
•Go To Subscriber - Select the Passcode of interest, then Click the Go To Subscriber button:
1.If within MKMSCS, Click this button to open the Sub Info Form for the selected Subscriber record
2.If within MKMS, Click this button to open the Subscribers Form for the selected Subscriber record.
✓Special exceptions when accessing a Subscriber record:
b.If the Passcode is for a Dealer Technician, Clicking the Go To Subscriber button will only display a blank record.