This Help File Page was issued on 09/30/2017
❑The Signal Processing screen offers several Processes, Data Lookup Icons, Information tabs, and Action Options which provide immediate access to additional functions and information often required by an Operator, while processing an Alarm Signal.
•Not all tabs will appear on all Signal Processing screens.
•Press the Alternate Key and the Title's underlined letter of an Information tab (e.g., Alt+O > Contacts; Alt+A > Areas; Alt+S > Signal Options) at the same time - to display that Information tab.
❑Process & Information tabs - A Summary: These Process & Information tabs may not appear on the Signal Processing screen in the order listed below, or may not appear at all, based on the available data.
•Some tabs will only be presented when it is time to use them, or displayed only when there is actual data to be viewed (or entered) within a particular Process & Information tab.
1.Floor Plan - When a Floor Plan image is on file for the CSID of the Subscriber whose Alarm Signal is being processed, the Floor Plan tab will be available.
4.Notes - This multipurpose tab allows the Operator to:
a.Enter a comment, and/or
b.Use the Quick Notes feature to enter a Note, and/or
c.View the up-to-the-minute Current Signal's History log.
5.Temp Notes - If the Subscriber has previously entered Temporary Notes (one or more Notes that were set to be displayed based on a predetermined date and time range), those Temp Notes will be available for review within the Temp Notes dialog.
6.Signal Options - Allows the Operator to:
a.Place an Alarm Signal on Hold to await further information, and/or
b.Reset the Open or Closing schedule, and/or
c.Define the reason this event is resolved indicating that all required and necessary processing steps have been Completed.
❑Action Option buttons: There is a set of Action Option buttons which are available to the Operator while Processing an Alarm Signal.
Action Option buttons
•Contact - This option displays a Select Contact dialog
Select Contact dialog
✓Select either an Email or a Page communication is needed.
Completed Manual Email dialog
•Print Alarm Ticket - Displays for Printing, an Alarm Ticket of the Alarm Signal being processed.
Alarm Ticket - Preview - UL Dispatch information
•Video - Displays for Viewing, any Video available for the Alarm Signal being processed.
•Commands - A list of the External Services (that were previously defined specifically for Subscribers) will be presented on a Menu (viewed by Pressing the Down Arrow 6) and may be accessed as needed.
•Inv 1 Sent - This option displays the Investigator 1 Sent dialog
Investigator Sent dialog
•Inv 2 Sent - This option displays the Investigator 2 Sent dialog
•Inv 1 Arrival - This option displays the Investigator 1 Arrival dialog
✓Once the Investigator Arrival Information is entered and saved, the elapsed time between Dispatch and Arrival is calculated and recorded.
Investigator 1 Arrival
•Inv 2 Arrival - This option displays the Investigator 2 Arrival dialog
✓Once the Investigator Arrival Information is entered and saved, the elapsed time between Dispatch and Arrival is calculated and recorded, along with the Investigator's Name, in the Signal History table.
Investigator 2 Arrival dialog - Elapsed Time calculated automatically
✓Once the Alarm Signal is completed, all of the processing information is stored in the Signal History table.
Signal History record of Completed Alarm Signal that required UL® specific processing
•Map - Displays a Map indicating the location of the Subscriber whose Alarm Signal is being processed.
❑Converting to Manual Mode - Manual Mode allows the Operator to switch to the Operator Guided Response user interface.
Signal Processing - Action Plans - Switch to Manual option
•If an Action Plan is active, and the Operator needs to exit from the system's control of that Action Plan, Click the Switch to Manual button above the Action Plans tab, or Press Ctrl+Shift+M.
•Click the Yes button to Confirm the switch to Manual Mode.
Operator Guided Response view with Contacts, Notes & Signal Options tabs
✓Normally, while an Operator is Processing an Alarm, and the processing of that Signal is being guided by an Action Plan, and she/he must put that Signal On Hold, when that Signal is retrieved from the Alarm Stack for further processing, it will revert to the Operator Guided Response processing methodology.
✓The Contacts, Notes, History, Temp Notes, and/or Signal Options tabs - whenever appropriate - may now be accessed, as needed.
•However, when (if) the Signal is Placed on Hold, and the RestartActionPlanFromOnHold option (in the Company Setting tab on the Users Options Form) is set to True ("T"), the processing guidance will revert to the beginning step defined in that Action Plan.