This Help File Page was issued on 09/30/2017
❑To establish a Subscriber as a Monitored Account, Central Station Data must be entered:
•Once you have entered your Company's Subscribers, The Monitoring tab within the Edit View of the Subscribers Form is used to enter the information associated with Central Station Monitoring for this Subscriber
•The basic Central Station Data section (see example in the illustration below) is filled in first.
Subscribers Form - Edit View - Monitoring tab - basic Central Station Data section
•To enter a Subscriber's Central Station Data:
✓Open the Subscribers Form.
✓Retrieve (F2 Search) the appropriate Subscriber record.
✓Select the Edit View Icon on the Subscribers Form
✓Choose the Monitoring tab.
•The Central Station Data section will be displayed.
➢Note: Certain rules apply to creating and deleting Central Station Data:
d.See the Deleting a Subscriber chapter for additional information.
❑Entering the Central Station Data required to set up this Account for Central Station Monitoring:
•Basic Monitoring Information:
Basic Monitoring data
✓Date Online - By default, the Date offered is Today.
▪Use the Drop-Down Calendar/Date Entry field to reset that Date, if needed.
✓Town Code - This code represents an abbreviation for a Municipality (or similar governmental entity) that provides Emergency Response Services when requested by an Operator (while Processing an Alarm Signal) during a Dispatch procedure.
▪Click the Ellipse to Add/Update existing Town Code records.
▪Click the Ellipse to Add/Update existing Security Company records.
▪Note: If the installation will be issued a UL® Alarm Certificate, also identify the UL Classification and enter the required Response Time (see "Other Special Settings" below).
✓Dealer - If this Account is being monitored by your Company's Central Station for another Alarm Dealer, use the Drop-Down Selection List to Choose that Dealer Name.
▪Click the Ellipse to Add/Update existing Dealer records.
✓Sub Dealer - This field may be populated by the system when required for the MKS Dealer Billing module.
▪Click the Ellipse to Add/Update existing Account Type records.
➢Note: Many governmental entities which provide Response Services to Alarm Signalss require that each Alarm System installed within their jurisdiction has a Permit (and enforces this requirement by asking for that Permit Number prior to accepting an Operator's Dispatch request for that Subscriber).
a)The Town Codes Form contains a Police Department Permit and Fire Department Permit Check box that corresponds to the PD Permit # and FD Permit # fields below.
✓PD Permit # - If the Operator is required by this Emergency Response Service to provide a Police Department Permit Number before a Dispatch request will be accepted, the required Permit Number must be entered in this PD Permit # field (see the Town Codes chapter for more information).
✓FD Permit # - If the Operator is required by this Emergency Response Service to provide a Fire Department Permit Number before a Dispatch request will be accepted, the required Permit Number must be entered in the FD Permit # field (see the Town Codes chapter for more information).
➢Note: The term "Password" and "Passcode" may be considered interchangeable terms throughout these Help Files.
✓Passcode - For identification purposes, enter the Password that the Subscriber will use to Verify their identity.
▪The Password entered may be up to 25 characters in length and contain numbers and letters.
▪Keep in mind that a Password will be communicated verbally and so should be entered as it would be "heard" by an Operator.
✓Duress - For identification purposes, enter a Duress code to be used by the Subscriber to indicate that this Subscriber (customer, employee, agent, etc.) is unable to verbally request the need for help because that person is communicating with an Operator while under duress.
▪The Duress code entered may be up to 25 characters in length and contain numbers and letters.
▪Keep in mind that a Duress code will be communicated verbally and so should be entered as it would be "heard" by an Operator.
✓O&C Supervised - Using the Drop-Down Selection List provided, Choose the appropriate option¬:
▪None - No Opening and/or Closing Events are Supervised.
▪Both - All Opening and Closing Events are Supervised.
▪Open - Only Opening Events are Supervised.
▪Close - Only Closing Events are Supervised.
➢Note: When any option other than None is chosen for O&C Supervised:
¬ Implementation of this feature requires the following:
oSPA Version 18.104.22.1687 or greater,
oMKSAlarmProcSvcs v.22.214.171.124 or greater
oMKSReceiverSvcs v.126.96.36.199 or greater.
✓Alarm Group - Use the Drop-Down Selection List to Choose their Alarm Group assignment.
1.Will better understand the type of system being monitored,
2.Have the specialized skills needed to properly handle the signals,
3.Speaks the language that the person to which she/he is currently responding will also be speaking.
▪Click the Ellipse to Add/Update existing Alarm Group records.
➢Important Note!: It is very, very important (critical) to keep in mind that a Subscriber assigned to an Alarm (Processing) Group will not have their Active Signals processed unless at least one Operator - which has been assigned to that Alarm Group - is actively Processing Signals!
c)Any number of additional Alarm Group may then be assigned to each Operator, as the need arises, and the appropriate training has been completed.
✓Date Offline - If this Account is ever canceled, Click the Date Off Line button (see the mouse pointer in the illustration below).
▪Caution! This action takes All CSIDs defined in the Subscriber Panels section Off Line.
▪See the Central Station Off-Line Date chapter for detailed information.
•Other Special Settings:
Other Special Settings
✓UL Classification - If the installation will be issued a UL® Alarm Certificate, use the Drop-Down Selection List provided to Choose the UL Classification category of the system.
❖UL® Categories: All statistics shall be broken down by certificate type, which are
1.UL® Central Station fire alarm systems,
2.UL® Central station burglar alarm systems,
3.UL® proprietary burglar alarm systems,
4.UL® national industrial burglar alarm systems,
5.UL® mercantile burglar alarm systems,
6.UL® residential burglar alarm systems, and account number.
✓UL Response Time (minutes) - If a UL Classification has been identified, enter the required Response Time (in the number of Minutes).
✓Keys Held - Check this box if your Company has a set of keys to the Subscriber's premises.
✓Sounder - Check this box if there is a audible alarm at the premises.
➢Note: UL® requires that you document whether the central station holds keys, and if a sounding device is provided with the alarm system:
✓Honor DST - Check this box if this Subscriber's location honors Daylight Savings Time.
✓Investigator Required - Check this box when an Investigator is required to be dispatched, and to respond to certain Alarm Signals.
Special UL fields
UL Classification - UL Response Time - Keys Held - Sounder fields
➢Note: If the installation will be issued a UL® Alarm Certificate, see the UL Settings, Signal Processing & Reporting Procedures chapter for additional information!
✓Time Zone - Use the Drop-Down Selection List provided to Choose the Subscribers Time Zone.
✓Time Difference From GMT - The system will insert the time difference - in the number of hours - between Greenwich Mean Time and the Subscriber's local time zone (e.g., Eastern Time in US is five hours behind [-5] Greenwich Mean Time and Pacific Time is eight hours behind [-8] Greenwich Mean Time).
✓False Alarm Notification - Using the Drop-Down Selection List provided, Choose the appropriate Notification requirement:
▪Notify When Exceeded - Choose this option to Notify the Operator when the Maximum number of allowable False Alarms has been exceeded.
oUse these False Alarm Tracking tools within MKMS as follows:
a)Define the False Alarm Tracking requirements for each Responding Governmental Authority (using the Town Codes Form).
c)Review Alarm Signals to determine whether they were False or Valid using the False Alarm Dispatch Tracking dialog.
▪Don't Notify - Choose this option to ignore any False Alarm Tracking reporting requirements relating to False Alarms from this Subscriber.
❖Refer to these three chapters which discuss the various MKMS methods designed to help reduce the Company's False Alarm Rate:
2.The False Alarm Dispatch Tracking dialog provides the means to manage, update and comment on the Alarm Signal records that were initially classified as False Alarms.
3.The Town Codes Form can also identify those municipalities that track the number of False Alarms created by each Premises.
✓Page Who - This field has been deactivated.
✓Video - Using the Drop-Down Selection List provided, Choose the appropriate Video Verification option if it is in use.
▪Click the Ellipse to Add/Update existing Generic Video Setup records.
▪See the "Video Setup dialogs" information at the end of this chapter.
✓Notify Subscriber on Alarm Dispatch - For those using the MKS Customer Connect Service, you may automatically notify the Subscriber whenever a Dispatch is required for an Alarm Signal received from their premises.
▪Use the Drop-Down Selection List at the top right of the Central Station Data Form to Choose the method of notification.
▪By default, None is the entry.
▪If the Limit Verification Times box is Checked, enter the Start and End Verification times using a 24 hour clock cycle, as shown below:
▪Start Verification - By default, 09:00. Reset the starting time as needed.
▪End Verification - By default, 18:00. Reset the ending time as needed.
•System Information & Notes Fields:
System Information & Notes fields
✓Last Update By - This system maintained field displays the Log In Name of the User who made the most recent modification to this record.
✓Last Update Date - This system maintained field displays the Date and Time when the most recent modification was made to this record.
✓Cross Street - Enter the closest Cross street to the Subscriber's premises.
MKMSCS Sub Info (F2) Form - Central Station Information section - Directions (from Service Info section), Comments (Central Notes), & Test Notes
✓Test Notes - This is a Note or Comment - which is entered in the Central Station Data Form of a Subscriber (and/or on the Dealer Form associated with that Subscriber) - that will always be presented to an Operator when any CSID defined in the Subscriber Panels section of their Central Station Data Form is Placed on Test.
▪Enter the Note that should be displayed for the Operator whenever this Account is Placed on Test.
▪Subscriber Note tab - When an Operator Places an Account on Test, this Test Notes entry will be displayed in the Subscriber Note tab of the Test Notes dialog, and when viewing this Subscriber record on the Sub Info (F2) Form.
Test Notes dialog - Subscriber Note tab
Displayed as Account is Placed on Test
▪Dealer Note tab - For those Accounts that are being monitored for an Alarm Dealer, the associated Dealer's Test Notes entry (created in the Dealer record) is also accessible in the Dealer Note tab within the Test Notes dialog.
❖Also see the Service Info Section chapter to learn about the Directions field - used to assist the Operator with the dispatching process, and the Comments Section chapter to learn about another Comments field, and using the Rich Text Editor.
Subscribers Form - Edit Tab - Monitoring sub-tab - Subscriber Panels section
•Panel Information - Define each CSID programmed to report from this Subscriber's Premises.
•Alternate Call List - Assign an Alternate People To Call List which is entered as a CSID in the Alt.Call List field which then attaches that Alternate CSID's People To Call list to this Subscriber Panel's CSID record.
•Areas - Define each Area within a Subscriber's Premises that needs to be monitored individually, Armed and Disarmed individually, and have Opening, Closing, and other types of Test Events Supervised individually.
•Conditions Call List - Identify an Alarm Condition Code (and optionally a Signal ID and/or Physical Zone) which, when assigned to an Alarm Signal received from a specified Subscriber Panel(s) CSID, will utilize a customized People To Call List and Calling Order specifically defined for that purpose (in a special CSID Zones record).
•Dealer Call List - Assign the appropriate Dealer's People To Call List which is entered as a CSID in the Alt.Call List field which then attaches that Alternate CSID's People To Call list to this Subscriber Panel's CSID record.
•The Action Plans sub-tab - The Action Plans sub-tab located below the Subscriber Panels section on the Monitoring tab provides the ability to identify a specific Alarm Condition Code and an associated Action Plan which, when received at the Central Station, will not be processed by the Operator, but instead will be processed in the background (using the Action Steps defined in that designated Action Plan ) by the Micro Key Solutions MKS Customer Connect Service's ("MKSASP") function.
❖As of MKMS v 188.8.131.5200 and MKMSCS v 184.108.40.20600, Micro Key Solutions ("MKS") now uses the MKS Customer Connect Service for Low Level Processing and Twilio (www.twilio.com) which provides cloud based SMS and IVR (Voice) communication and other automated response services
Monitoring tab - Action Plans sub-tab
•The CS Commands sub-tab located below the Subscriber Panels section on the Monitoring tab provides the ability to define specific Commands for an Operator to display a Web Site or open an Application for their use while Processing an Alarm Signal for this Subscriber.
Monitoring tab - CS Commands sub-tab
•Once any CS Commands are defined for a Subscriber, the Operator will see a Command option on the top right of the Signal Processing Form that offers a Drop-Down Selection List of the Web Site(s) and/or Application(s) defined for that specific Subscriber
•The Holidays sub-tab located below the Subscriber Panels section on the Monitoring tab provides the ability to define which of the predefined set of Holidays are celebrated by the currently selected Subscriber.
❑Video Setup dialogs - If you are using Video to validate an alarm, use the Drop-Down Selection List to Choose the system being used.
•Video - Using the Drop-Down Selection List provided, Choose the appropriate Video Verification option, if it is in use.
•Generic Video Setup:
✓Click the Ellipse to Add new and/or Update existing Generic Video Setup records.
Generic Video Setup
✓Configuration - If you are using Video to assist in validating an alarm, Click the Configuration button and enter the required information.
Generic Video Setup entries
✓Caption - Enter a brief description of this point of protection.
▪When this signal is received, a message will be sent to the Operator, with this description, alerting them that there is a Video feed attached.
✓Command - Enter the command line call that will be used by the MKMSCS module to run the selected Video application when this signal is received.
▪Ex. "C:\program files\Video Player Folder\YourPlayer.exe"
✓Click OK to record all of the Video Setup information.
•Teldat Video Setup
✓Click the Ellipse to Add a new and/or Update an existing Teldat Video Setup records.
Teldat Video Setup dialog
✓Server IP - As assigned
✓User Code - As assigned
✓Password - As assigned
✓Click OK to record all of the Video Setup information.