This Help File Page was issued on 09/30/2017
This Help File Page was last Modified on 03/10/2023
•Subscriber premises Information must be entered before proceeding any further with the implementation of the Central Station Monitoring module.
❖Go to the Subscriber Entries chapter for complete instructions on how to initially enter a Subscriber.
I.Subscriber tab is used to enter a new Subscriber record, identify all of their Contact Information (e.g., Phone numbers, Email and Web Site addresses, Pager information, SMS and Voice notification numbers, and other special instruction fields) and setup the record for the Receivables module.
Subscribers Form - Edit View - Subscriber tab displayed
A.System maintained fields displaying data entered elsewhere.
B.Basic Data Entry (e.g., Name, Address, Contact fields and certain coding information).
1.The Title name of each telephone number field may be changed for each Subscriber record, when appropriate
G.Acquisition information is provided for those companies that want to record detailed information relating to the Accounts which they Acquire
H.Address Configurations to change the default Return Address information on Invoices, Proposals,Statements, and certain Central Station related reports
Subscribers Form - Edit View - Monitoring tab displayed
Edit View - Monitoring Tab - Ribbon Menu - Alarm History Icon
Edit View - Monitoring Tab - Alarm History dialog
▪See the Alarm History chapter for that information.
2.The Get Agencies Icon which automatically assigns Police, Medical, and Fire Agencies based on the Subscriber's Address by creating (when needed) a Town Code record and adds it to the the Subscriber record
Edit View - Monitoring Tab - Ribbon Menu - Get Agencies Icon
▪See the Get Agencies chapter for that information.
3.The LLP Schedule Icon that allows for the assignment of an existing or creation and assignment of new Schedule, and the Modification or Removal of a previously assigned Schedule,
Edit View - Monitoring Tab - Ribbon Menu - LLP Schedule Icon
Edit View - Monitoring Tab - Ribbon Menu - Action Plans Icon with Action Plans entry dialog
▪See the Action Plans Icon on the Monitoring tab chapter for that information.
B.The Central Station Data section is at the top of the Monitoring tab within the Edit View of the Subscribers Form and is used to enter the basic Central Station related information such as Start Date, Coding, Pass codes, Permit Information and certain other information for Monitoring this Subscriber (see the Central Station Data section illustration above).
C.The Subscriber Panels section is where CSID(s) and the associated CSID specific information is entered for each CSID identified there and has sub-tabs that are used to access (and define) all of the ancillary information (e.g., Events, Call List, Zones, People To Call Call List Maintenance) Forms needed to properly Monitor Alarm Signals from a Subscriber (the Subscriber Panels section and its sub-tabs are shown in the illustration immediately below).
Subscribers Form - Edit View - Monitoring tab - Subscriber Panels section with sub tabs
1.Panel Information - Define each CSID programmed to report from this Subscriber's Premises.
3.Alternate Call List - Assign an Alternate People To Call List which is entered as a CSID in the Alt.Call List field which then attaches that Alternate CSID's People To Call list to this Subscriber Panel's CSID record.
5.Areas - Define each Area within a Subscriber's Premises that needs to be monitored individually, Armed and Disarmed individually, and have Opening, Closing, and other types of Test Events Supervised individually.
7.Conditions Call List - Identify an Alarm Condition Code (and optionally a Signal ID and/or Physical Zone) which, when assigned to an Alarm Signal received from a specified Subscriber Panel(s) CSID, will utilize a customized Contacts (People To Call) List and Calling Order which was specifically defined for that purpose (in a special CSID Zones record).
9.Dealer Call List - Assign the appropriate Dealer's People To Call List which is entered as a CSID in the Alt.Call List field which then attaches that Alternate CSID's Contacts (People To Call) list to this Subscriber Panel's CSID record.
D.Special Monitoring Info sub-tabs
1.Notifications - This sub-tab provides the ability to identify and define one or more specific Alarm Conditions which - when received by SPA - are to be processed internally by sending a Predefined Message via an Email or Pager message (using the MKS Connect Service) to a specific Person.
E.Medical Information - Enter the Medical Information for any individual residing at the currently selected Subscriber's Premises:
Medical Information Form
✓This Medical Info section allows you to define Medical Information for any individual residing at the currently selected Subscriber's Premises - regardless of which Subscriber Panel CSID is currently selected - for whom your Company's Central Station is providing an emergency medical acknowledgment & notification service.
2.Complete the data entry for the sub-tabs listed below, as may be required for the Central Station Monitoring operations provided by your Company.
b.CSID Zones - To define Signal Identifier exceptions and specific Physical Zones being monitored in each system to supersede the default Panel Zones defined for the assigned Subscriber Panel's Communicator Format.
c.People To Call- (Contacts) - To enter all of the contacts making up the Subscriber's Call List being used for notification when processing an alarm.
e.Contact List Maintenance - tabs and sub-tabs provides the interface:
ii.To design specific Contact Schedules for specific Days and Times, and Alarm Events
f.Events - To define the Opening & Closing schedules that are supervised by your Central Station.
g.Temp Notes - To enter time sensitive Notes relating to monitoring requirements for a Subscriber.
h.Account Testing - Establish a recurring Test Signal requirement for a Subscriber's Control Panel, or equipment being monitored by that Subscriber's Control Panel.
i.Medical - To enter specific Medical Information for Clients (individuals related to, or for whom the Subscriber is responsible) residing at the Subscriber's premises.
o.Conditions Call List - Identifies an Alarm Condition Code which - when sent by the Selected Subscriber Panel(s) CSID - will utilize a customized Contacts (People To Call) List previously defined as such in the CSID Zone record that has the special combination of Signal ID and Panel Zone defined there.
p.Unverified Zones - Used to view and/or (re-)set the Test Status of one or more CSID Zones for an Account (Subscriber Panel CSID) that has been Placed On Test - usually as result of a request from a Technician working on that system at the Subscriber's premises, or by the Subscriber making that request themselves, and/or to identify which of those Zones are not expected (do not need) to transmit a Test Signal during the current Testing Process.
q.Loss Preventions - Provides the ability to record, track, review, and amend, Loss data relating to criminal activity.
r.Instructions - Used to identify the various kinds of components which are used to complete an Alarm System Installation.
s.Documents - Provides the means to View a Document assigned to a CSID record.