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Conditions Call List

This Help File Page was last Modified on 12/26/2016

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Conditions Call List

This Help File Page was last Modified on 12/26/2016

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Conditions Call List

This Help File Page was last Modified on 12/26/2016

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The Conditions Call tab available on the Subscriber Panel(s) area of the Central Station Data section of the Monitoring tab in the Edit View of the Subscribers Form allows a User to identify an Alarm Condition Code which - when sent by the Selected Subscriber Panel(s) CSID - will utilize a customized People To Call List previously defined as such in the CSID Zone record that has the special combination of Signal ID and Panel Zone defined there.

That Designated List of People To Call may then be used for Notification purposes when processing a specified Condition Code for any Alarm Signal that was assigned that Alarm Condition Code

This Conditions Call feature will then be used whenever a specific Alarm Condition requires a specific (e.g., one of a kind) Notification Sequence be used by the Operator when processing that Alarm Condition for that Subscriber.

The Why?

A Subscriber may have many Alarm Signals (multiple Signal Identifier and/or Panel Zone combinations) defined that are all assigned the same Condition Code and each of those Alarm Signals requires that the same special calling order (i.e., Notification Sequence) of a specifically defined list of People To Call be used for Notification purposes.

When every Alarm Signal with that same Alarm Condition Code requires the use of the same customized set of People To Call:

oInstead of entering this customized People To Call List many, many times (for each Signal Identifier and/or Panel Zone combination for that CSID that is assigned this Condition Code),

oDefine one customized People To Call List and Notification Sequence.

 

The clear benefit of maintaining one customized People To Call List for a CSID based on a specific Alarm Condition Code is:

a.It will make data entry faster, and more accurate.

b.Data  maintenance for the contents or calling order of those Contacts - when changes are required - will be much easier to make.

c.Customized People To Call List will be more reliable and so ultimately the Response by the Operator will be consistently accurate.

i.This is because the List of Contacts associated with a specific Alarm Condition Code - and the individual Telephone Numbers within that List of Contacts - will invariably need to be changed - often.

ii.If each change had to be done many times in many CSID Zone records (for every case where that Alarm Condition Code was used), data entry errors would - not might, but would - occur.

 

The How? An Overview of the steps required:

i.Identify the Alarm Condition Code for which a customized People To Call Notification Sequence will be required for the Subscriber's CSID  

ii.Identify those individual People To Call which will need to be Notified (add them in the Subscriber's People To Call Form, if necessary).

iii.Determine the sequence in which they are to be notified (when this specific Alarm Condition Code is received from that Subscriber's CSID).

 

1.To identify the Alarm Condition Code(s) for which a customized People To Call List will be required for the currently selected Subscriber CSID:

In the the Subscriber Panel(s) area of the Central Station Data Form, Select the appropriate CSID.

Locate and Click the Conditions Call tab.

 

HelpFilesConditionCallListForm

Subscriber Panels section - Conditions Call tab

 

The Conditions Call dialog will be displayed.

oAdd - Click the HelpFilesNavigationMenuNewIcon to create a new record.

oCondition - Using the Drop-Down Selection List provided, Choose the appropriate Alarm Condition Code.

oSignal ID - "Invent" and enter a Signal Identifier that represents the Selected Alarm Condition Code.

> In the example above the Alarm Condition Code "BA", a Dash "-" and then "C" for Call was used, but any character string may be utilized.

> Keep in mind that a Signal ID can have no more that five (5) characters.

> Make sure that the "invented" Signal Identifier does not duplicate an actual Signal Identifier.

> If in doubt, examine the list of Signal Identifiers for the Communicator Format assigned to this CSID in the Panel Info tab

 

oPhysical Zone - "Invent" and enter a Physical Zone that represents the Selected Alarm Condition Code.

> In the example above the Alarm Condition Code "BA", a Dash "-" and then "L" for List was used, but any character string can be utilized.

> Keep in mind that a Physical Zone can have no more that five (5) characters.

> Make sure that the "invented" Physical Zone does not duplicate a real Panel Zone.

oSave - Click the HelpFilesNavigationMenuSaveIcon to save the entry.

 

2.Confirm that the People To Call individuals and Contact information required for this Alarm Condition Code have been defined, and if not, enter them now.

In the Subscriber Panels section:

Select the appropriate CSID.

Click the People To Call tab.

 

HelpFilesPeopleToCallWithCommentsTab

People To Call Form

 

Within the Central Station tab on the People To Call Form,

oEnter any new User and/or Passcode Information as may be required

 

HelpFilesPeopleToCallCentralStationTab

People To Call Form - Central Station tab - Call Numbers section

 

oEnter the required Telephone Numbers in the Call Numbers section on the People To Call Form.

 

3.Define a customized People To Call Notification Sequence, using the CSID Zones Form to create a new record with the "invented" Signal ID and Physical Zone set:

In the the Subscriber Panels section:

Select the appropriate CSID.

Click the Zones tab to open the CSID Zones Form.

 

HelpFilesConditionCallListCSIDZonesEntry

CSID Zones Form - with customized set of People To Call for one Condition Code

 

Enter the specialized CSID Zones record that will identify the customized People To Call List required for the specified Condition Code:

oAdd - Click Add ("+") to create a new record.

oSignal ID - Enter the Signal ID that corresponds to the one entered in the Call List Conditions dialog for this Condition Code.

oPhysical Zone - Enter the Physical Zone that corresponds to the one entered in the Call List Conditions dialog for this Condition Code.

oAlarm Code - Using the Drop-Down Selection List provided, Choose the Condition Code for the required customized People To Call List that corresponds to the one entered in the Call List Conditions dialog for this Condition Code..

oOCTAR Code - Do not change the default Alarm entry.

oAvailable To Call - This list contains the Global Call List members for the selected CSID for which this CSID Zone is created.

 

HelpFilesCSIDZonesCallListInfo

 

Call Order - This column is used to identify the customized People To Call List required for the specified Condition Code:

oSelect a Name from the Available To Call column and Click the right arrow HelpFilesRightArrowto move that Name to the Call Order column.

oTo move all Names from the Available To Call column to the Call Order column Click the two-right-arrow cluster.HelpFilesCSIDZonesCallOrderButtons1

oYou may move Names up and down the Call Order column by Selecting them, and then Clicking either the up or down arrow, as needed, to relocate then to the desired position.HelpFilesCSIDZonesCallOrderButtons2

oSelect a Name from the Call Order column and Click the left arrow HelpFilesLeftArrowto move that Name to the Available To Call column.

oTo move all Names from the Call Order column to the Available To Call column Click the two-left-arrow cluster.HelpFilesCSIDZonesCallOrderButtons3

oNo other information is required.

oSave - Click the HelpFilesNavigationMenuSaveIcon to save the revised Notification Sequence.

 

The Result

When an Alarm Signal requiring a Response from an Operatoris is received at the Central Station:

1.The appropriate Panel Zone or a CSID Zone record is located for that Alarm Signal and its associated Condition Code is identified.

2.If that Subscriber Panel CSID has one or more [ Condition Code plus Signal ID and Physical Zone combinations ] defined in the Call List Conditions dialog:

a.SPA will compare the Condition Code identified for that Alarm Signal with the Condition Code(s) defined in the Call List Conditions dialog.

b.If there is a Match, then the "invented" Signal ID and Physical Zone combination - defined with that Condition Code - will be located in their CSID Zones table.

c.SPA will then use the customized list of People To Call defined in that located CSID Zones record.

 

In summary, when the Condition Code identified for an Alarm Signal (using either a Panel Zone or a CSID Zone record) also matches a Condition Code entered in the Call List Conditions dialog, the "invented" Signal ID and Physical Zone combination - entered for that Condition Code in the Call List Conditions dialog - will be used to locate the special CSID Zone record containing the required customized list and Call Order of the People To Call