Alt Contact List

This Help File Page was issued on 09/30/2017

This Help File Page was last Modified on 12/12/2022

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Navigation:  Central Station Monitoring > Edit View - Monitoring Tab - An Overview > Subscriber Panels Section >

Alt Contact List

This Help File Page was issued on 09/30/2017

This Help File Page was last Modified on 12/12/2022

Understanding the difference between the Alt. Call List field on the Subscriber Panels section, and the Alt Contact List tab located in the Subscriber Panels section (within the Edit View's Monitoring tab):

 

HelpFilesSubscriberPanelsAlternateCallListField

 

Alt. Call List field (as opposed to the Alt Contact List tab - see below) - The Alt Call List entry attaches an Alternate (additional) List of Contacts (People To Call) to the selected Subscriber Panel's CSID:

To populate this field, use the Drop-Down Selection List - provided in the Alt. Call list field on the Panel Info tab - to Choose the CSID that has the desired Contacts (People To Call) List which is to be added to this Subscriber Panel's CSID as a set of Alternate Contacts.

This selection may be a "real" Account, or a fictitious Account established specifically to hold a set of Contacts (People To Call) that may be used by a group of Accounts (Restaurant Chain, affiliated Big Box Stores, Convenience Stores, etc.), all of whom are being monitored by your Company's Central Station.

 

The result is:

Whenever an Alarm Signal is received from this Subscriber Panel's CSID,

oA Call List section containing Contact Information will be available to the Operator

oThat Contact Information may include up to three tabs with the following:

1)General - The selected Subscriber Panels CSID list of Contacts (People To Call) (these contacts are labeled as General).

2)Alternate - If assigned, any Alternate Contacts List (these contacts are labeled as Alternate).

3)Dealer - If assigned, the Dealer's designated Contacts (People To Call) (these contacts are labeled as Dealer).

 

When using the Sub Info (F2) Form to reference this Subscriber Panel's CSID, the Operator will also have access to an Alternate Contact List, a Dealer's designated Contacts (People To Call)  List, if defined, as well as the Subscriber's Contacts (People To Call)  List.

 

HelpFilesSubInfoFormCallListSectionGeneralTab

Sub Info (F2) Form - Call List section- General tab

 

oGeneral - The Subscriber's Contacts (People To Call) list is shown on the General tab of the Call List section of the Sub Info (F2) Form.

oAlternate - Any Alternate Call List assigned in the Panel Info tab will be shown on an optional Alternate tab.

oDealer - Any Dealer Contact List designated Contacts (People To Call)  Lists will be shown on an optional Dealer tab.

 

Alt Contact List tab on the Subscriber Panels section:

The Alt Contact List tab displays those Contacts - the Contacts (People To Call) - associated with the CSID entered in the Alt. Call List field in the Panel Info tab.

 

HelpFilesAlternateCallList

Subscriber Panels section - Alt Contact List tab

 

Viewing the available Contacts (i.e., People To Call, the Alternate Contact List, the Conditions Call, the Contacts Lists, and the Dealer Contact List) information that are assigned to a specific CSID (previously identified for this Subscriber in the Panel Info tab):

 

HelpFilesSubscriberPanelsPeopleToCall-AltCallList-DlrCallList-ConditionsCallTabs

 

A CSID selected from the list of CSID(s) previously entered in the Panel Info tab are shown in the Subscriber Panels section, and for each CSID there is a Contacts (People To Call) tab, an Alt Contacts List tab, and/or a Dlr Contact List tab:

1)Contacts (People To Call) - Click this tab to view the Contacts associated the CSID selected in the Subscriber Panels section  

2)Alt Contact List - Click this tab to view the Contacts (People To Call) which have been entered for the CSID entered in the Alt. Call List field in the Panel Info tab

3)Dlr Contact List - Click this tab to view the Contacts (People To Call) associated with the CSID entered for the Dealer - when that Dealer record has been assigned a CSID that also has Contacts (People To Call) defined.

4)Conditions Call - The Conditions Call tab allows you to identify an Alarm Condition Code which, when assigned to an Alarm Signal received from a specified Subscriber Panel CSID, will utilize a customized Contacts (People To Call) List and Calling Order that was specifically defined for that purpose in a special CSID Zones record (see the Conditions Call List chapter for more information on this feature).

5)Contact Lists - The Contact Lists sub-tabs provides the interface to:

1)Display the list of Contacts (in the Available Contacts section) that include the selected CSID's: Contacts (People To Call, Alternate Call List, and Dealer Call List members as defined

a)Create a Contact Set with specified parameters identified specifically for that Contact Set (shown in the Contact Lists section)

b)Assign any number of Members to a designated Contact List item by selecting each required Contact from the list of Available Contacts and moving it to the List Members section  

c)Assign a Contact List to an existing or new Schedule which will determine when this Contact List item should be implemented (See the Defining the Availability a Schedule discussion n the Schedules chapter for that information)

d)Assign an existing or new Schedule to a List Member

e)Assign an existing or new Schedule to an individual Contact, and/or Alternate Call List, and/or Dealer Call List member listed in the Available Contacts section

 

Also, read about the Global Call List feature in its chapter for additional information.