Special Function Keys in MKMSCS

This Help File Page was issued on 09/30/2017

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Special Function Keys in MKMSCS

This Help File Page was issued on 09/30/2017

The Special Function Keys table below provides the link(s) to the chapters that explain the purpose of, and usage for, all of the Function Key and Multiple Key Press combinations that are available within MKMSCS:

 

Function Key(s) Access

Description

Application(s)

F2

Sub Info

Displays the Subscriber Information Form in the Central Station Monitoring module.

MKMSCS

Central Station Monitoring

Shift+F2

Quick Notes

When Notes are required or recommended during Alarm Processing, predefined Quick Notes may be selected for instant insertion into the appropriate Notes field.  

MKMSCS

Signal Processing

Ctrl+F2

Emergency Mgmt. Mode

Starts the Emergency Alarm Monitoring Mode when your Central Station needs to better allocate and manage your Operator's Processing Time because of an emergency situation affecting the whole station.

MKMSCS

Central Station Monitoring

Signal Processing

Alt+F2

Telephone Number Search

The Telephone Number Search dialog allows the Operator to locate a specific telephone number  which was entered anywhere within the Central Station related data in MKMS.

MKMSCS

Central Station Monitoring

F3

Dealers

Opens the Dealers information Form where a specific Dealer may be retrieved (for Viewing only).

MKMSCS

Central Station Monitoring

Shift+F3

Customer Notes

Opens a Subscriber Search dialog allowing the Operator to retrieve a Subscriber and then enter a Customer related Note which is inserted into Alarm History and will be seen by any Operator who subsequently gets an Alarm Signal from that Account.

MKMSCS

Central Station Monitoring

Signal Processing

F4

Alarm Signal History

Provides a view on the Signal Processing screen of the Alarm Processing Signal History of the Subscriber who currently has an Alarm Signal being processed on the screen.

MKMSCS

Signal Processing

Shift+F4

Alarm History Lookup

The Alarm History Lookup dialog (also available as a menu option within MKMS) allows you to locate (based on several search methodologies), view, and if opened  in MKMS, to append Alarm Signal History.

MKMSCS

Central Station Monitoring

F5

Accounts On Test

Opens the Panel Test Information dialog in the Central Station Monitoring module.

MKMSCS

Central Station Monitoring

Shift+F5

Temp Notes

Any active Temporary Notes are displayed for the Operator when an Alarm Signal is first presented on the Signal Processing screen.

At any time thereafter while on the Signal Processing screen, the Operator may view the currently displayed Account's Temp Notes (Active and/or Inactive) by Pressing the Shift+F5 keys.

If the Operator is not actively Dispatching an Alarm Signal, she/he may Press Shift+F5 and/or Click the Temp Notes tab to open the Temp Notes dialog.

MKMSCS

Signal Processing

Ctrl+F5

Passcode Search

The Pass Code Search dialog allows an Operator to quickly validate a Password provided by a Subscriber, someone on the Call List, an Alarm Dealer, or an Alarm Dealer's Technician.

MKMSCS

Central Station Monitoring

F6

Pass Codes

Displays a working list of available Pass Codes for a Subscriber who currently has an Alarm Signal being processed on the Signal Processing screen.

MKMSCS

Central Station Monitoring

Shift+F6

Response Tickets

Creates a Response Ticket for documenting the requirements needed for a non-traditional Dispatch for an Alarm Signal being processed on the Signal Processing screen.

MKMSCS

Central Station Monitoring

F7

Manual Signal

Opens the Manual Alarm Signal dialog to enter an Alarm Signal into the Alarm Stack, manually. Thus feature is available both within the MKMS and the MKMSCS programs.

MKMSCS

MKMS

Central Station Monitoring

F8

Alarm Stack

Displays the Alarm Stack in which all incomplete Alarm Signals are listed, and may be retrieved for initial, or follow up, Signal Processing.

MKMSCS

Central Station Monitoring

F9

Process Signals

Starts the Processing function that polls the Alarm Stack for the next available Alarm Signal which the current Operator is qualified to handle.

MKMSCS

Signal Processing

Shift+F9

Shift Change

Provides a quick method for an Operator to Log Out and have the next Operator immediately Log In.

MKMSCS

Central Station Monitoring

CTRL+F9

Login/Log Out

Log Out of MKMSCS.  If already logged out, Log In to MKMSCS.

MKMSCS

Central Station Monitoring

F10

Events

Provides a view of the selected Subscriber's scheduled Events, and the ability to Add, Reset or Reschedule any of those Events.

MKMSCS

Central Station Monitoring

Shift+F10

Work Order

Opens the Quick Work Order Form from which the Operator may enter a Service Request.

MKMSCS

Central Station Monitoring

Service Tracking System

F11

Medical

Provides a view of the Subscriber's Medical Information.

MKMSCS

Central Station Monitoring

Ctrl+F11

View Encrypted Medical Info

Used to view the Medical Information that is encrypted when the Medical option is selected on the Sub Info Form (assuming the appropriate access rights have been granted).

MKMSCS

Central Station Monitoring

F12

Function Key Help

Provides the Operator with a list of the most common Alarm Processing Special Function Keys

MKMSCS

Central Station Monitoring

Ctrl+Alt+F

Multi-Field Search

Multi-Field Search - accessible from anywhere within both MKMS and MKMSCS by Pressing Ctrl+Alt+F - provides a powerful and amazingly fast Subscriber record locator, coupled with the ability to instantly open the associated Subscriber Form and/or the related Universal Account History Form.

MKMS

MKMSCS

Central Station Monitoring

Ctrl+Shift+M

Manual Mode Processing

Converting to Manual Mode Processing allows the Operator to switch to the Operator Guided Response user interface when an Action Plan is currently active, and the Operator needs to exit from that Action Plan.

MKMSCS

Signal Processing

Alt+L

Loss Prevention

The Loss Prevention dialog (available within MKMS and MKMSCS) provides the ability to record, track, review, and update Loss data relating to criminal activity.

MKMS

MKMSCS

Sub Info (F2)

Central Station Monitoring

Signal Processing

Subscriber Panels