This Help File Page was issued on 09/30/2017
This Help File Page was last Modified on 08/11/2022
❑The MKS Mobile Applications allow certain Technicians who are identified as Dealer Users, to open these Mobile Applications and view certain specified Subscriber's data, and with permission, add to, modify and/or delete Central Station related information, as well as viewing Selected Central Station Reports, from a remote PC via a direct internet connection, or with wireless Web access.
•Those Technicians who are to be permitted access to these MKS Mobile Applications, must first be identified using the Dealer Users Form.
•Unlike Technicians who use the Virtual Operator application - who must be identified as Employees and provided specific Log in access information on that Employee's Security tab - those Technicians using Mobile Applications only need to be identified here in this Dealer Users Form.
•Within this Dealer Users Form you will be able to establish all of the Access and Reporting Rights (see Dealer User Permissions below) that will be specifically required by each Technician.
1.Enter only a Dealer, and the Dealer User will have access to all of that Dealer's Subscribers (whether or not those Subscribers are also assigned to a Sub Dealer of that Dealer in the Central Station Data section)
2.Enter both a Dealer and one of its Sub Dealers and the Dealer User will only have access to that specific Sub Dealer's Subscribers
❑Entering a record in the Dealer Users (Maintenance) Form:
•There are two ways to Access the Dealer Users Form:
a)From the Backstage Menu System Select Maintenance and Choose the General option, then select the General Maintenance option which displays the secondary Maintenance Menu, or
b)From the Quick Access Menu, Select Maintenance and Choose General Maintenance to display the secondary Maintenance Menu.
✓Once the Maintenance Menu is displayed, Choose the Monitoring sub-menu, then Click on the Dealer Users option.
Dealer Users Form
✓This Dealer Users Form may be Re-sized by Dragging the Top and/or Bottom up or down, and/or the Right side in or out.
•Navigation Menu - The Navigation Menu is located at the top of the Dealer Users Form.
✓This Navigation Menu provides the normal Record Movement, New, Edit, Delete, Cancel, Save, and Refresh options; as well as special Print and Search functions.
•Record Editing section - The details of the currently selected record are displayed below the Navigation Menu at the center (Main Body) of the Dealer Users Form.
Dealer Users Form - Record Editing View
•To define a Dealer User, Click the Icon to start the Dealer User entry in the Record Editing section.
✓Full Name - Enter the full name of the Dealer User.
✓User Name - Enter the User Name with which they will log in to the system.
✓Password - Enter the Password they will use to log in to the system
✓Phone - Enter the telephone number that can be used to contact this Dealer User.
▪If no Area Code is required, enter the telephone number (it cannot start with a 1 and the dash between the third and fourth number will be inserted automatically).
▪If 10 digit dialing is in effect - no "1"prefix is needed, but you do need to dial an Area Code as part of the telephone number:
oPress the <Space Bar> first.
oThen enter the three digit Area Code.
oFinally, enter the seven digit Telephone Number.
oCorrect formatting will be inserted automatically.
▪Long distance Telephone Numbers (with a "1" prefix) are entered as such with the formatting parentheses and dash applied automatically.
✓E-Mail - Enter the E-mail address that can be used to contact this Dealer User.
✓How to set Subscriber record Access Rights for this Dealer User
Dealer Users Form - Record Editing View - Access section
▪General - If this box is Checked, general system wide access is permitted.
▪Central Station - If this box is Checked, central station related access is permitted.
▪Account Testing - If this box is Checked, account testing access is permitted.
▪Date Off Line - If this box is Checked, the off line date access is permitted.
▪Cancel Accounts - If this box is Checked, the Technician can cancel monitoring for an Account.
✓Data Management Rights - Indicate which information this Dealer User is granted access to modify.
▪Can Add Panels - If this box is Checked, Subscriber Panels may be added.
▪Can Edit Panels - If this box is Checked, Subscriber Panels information may be edited.
▪Can Delete Panels - If this box is Checked, Subscriber Panels records may be deleted.
oZones - If this box is Checked, CSID Zones may be edited.
oEvents - If this box is Checked, Scheduled Events may be edited.
oNotes - If this box is Checked, Temp Notes may be edited.
oAreas - If this box is Checked, the system's Areas may be edited.
oTesting - If this box is Checked, Account Testing information may be edited.
oPeople To Call - If this box is Checked, Contacts (People To Call) information may be edited.
oMedical Info - If this box is Checked, Medical Information may be edited.
✓Reporting Rights - Indicate what reports this Dealer User is permitted to access.
▪Reports - If this box is Checked, the Dealer User has access to view the Reports Menu.
oAlarm Activity - If this box is Checked, the Dealer User may print/view the Alarm Activity Report.
oCall List Verification - If this box is Checked, the Dealer User may print/view the Call List Verification Report.
oFailed To Test - If this box is Checked, the Dealer User may print/view the Failed To Test Report.
oNon-Restored Alarms - If this box is Checked, the Dealer User may print/view the Non-Restored Alarms Report.
oOpenings & Closings - If this box is Checked, the Dealer User may print/view the Openings & Closings Report.
oStill Open or Closed - If this box is Checked, the Dealer User may print/view the Still Open or Closed Report.
oSubscriber Information - If this box is Checked, the Dealer User may print/view the Subscriber Information Report.
oPhysical Zones - If this box is Checked, the Dealer User may edit this information.
oScheduled Reports - If this box is Checked, the Dealer User may edit this information.
oAction Plans - If this box is Checked, the Dealer User may edit this information.
oUnlimited Test Times - If this box is Checked, the Dealer User may create Account Testing entries with no time limit.
oInsurance Certificates - If this box is Checked, the Dealer User may print/view Insurance Certificates.
oView Invoices - If this box is Checked, the Dealer User may view Invoice information.
oOnline/Offline Report - If this box is Checked, the Dealer User may print/view the Online/Offline Report.
oSet User Permissions - If this box is Checked, the Dealer User may edit Access Rights information.
•Click the Icon to record this Dealer User entry.
✓This entry will be immediately be available in the Dealers Form as an additional selection on the Dealer Module Users tab (see the "Assigning a Dealer User to specific Dealer" discussion immediately below).
❑Dealers section - Assigning one of more Dealers and/or Sub-Dealers to a Dealer User :
•You will identify the Dealer assignment(s) for the currently selected Dealer User, using the Dealers section of this Dealer User Form.
a)Dealer Users do not have to be, but may also be an Employee. (i.e., if an Employee of your Company also provides emergency services for an Alarm Dealer and therefore needs access to the Dealer Module)
b)Dealer Users identified in the Dealer Users Form may be assigned on that Form to one or more of your Alarm Dealers, or at any time in the future, as appropriate (i.e., if the Alarm Dealer has granted that Dealer User access to their data and systems through a MKS Mobile Applications).
•Click the Icon on the Ribbon Menu at the bottom of the Dealers section on the Form.
✓Dealer - Using the Drop-Down Selection List provided, Choose the Dealer to whom this Dealer Users is to be assigned.
✓Sub Dealer - Optionally, you may also use this Drop-Down Selection List to Choose a Sub Dealer to whom this Dealer User is to be assigned.
✓Telephone - This is a system populated field as described below:
a)If a Dealer (Code) is entered, but no Sub Dealer is selected, this will be the main Telephone number of that Dealer.
b)If a Dealer (Code) is entered, and a Sub Dealer is selected also, this will be the Telephone number of that Sub Dealer.
✓Contact - This is a system populated field as described below:
a)If a Dealer (Code) is entered, but no Sub Dealer is selected, this will be the name of the Contact for that Dealer.
b)If a Dealer (Code) is entered, and a Sub Dealer is selected also, this will be the name of the Contact for that Sub Dealer.
✓Click the Icon to record this entry.
▪The Telephone and Contact information will be inserted automatically.
✓Repeat this process as needed.
▪The same Dealer User may - and frequently will - be assigned to multiple Dealers!
Dealer Module Users section on the Dealer Form
✓Click the Icon
✓User ID - Use the Drop-Down Selection List to Choose a previously identified MKS Web Dealer Access application Dealer Users from those entered in this Dealer User Maintenance Form
✓Full Name, User Name, Phone, etc. - This data will be inserted automatically based on the Selected User ID and the information entered for that User ID.
✓Click the Icon to record this entry.
➢Note: Dealer Module Users must first be identified in the Dealer User Maintenance Form to be added to the Dealers Form.
❑Tech Details - The Tech Details Icon is located at the bottom of the Dealers section of the Dealer User Form and opens the Dealer Technician Form for viewing and entering the Names and related information of the Dealer Technicians who are employed by the currently selected Dealer.
•Right-Click the Tech Details Icon
•Click the Icon and complete as shown below.
Dealer's Tech Details Form
✓Dealer Code -Use the Drop-Down Selection List provided to Choose the Dealer Code of the Alarm Dealer for whom this Dealer Technician is working.
✓Technician Name - Enter the Technician's Name
✓Password - This is the pass code the Technician will use when they need to be Validated by the Operator when this Dealer Technician calls in for access to the Subscriber's Monitoring information.
✓Cell Phone - Enter the Cell Phone number which can be used to contact this Technician.
✓Allowed to put accounts on test - Check this box if this Technician has this permission.
✓Technician Comments - Enter any pertinent information about this Technician who will be working on this Dealer's Accounts.
•Click the Icon to record this Dealer Technician entry.