Tech Details

This Help File Page was issued on 09/30/2017

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Tech Details

This Help File Page was issued on 09/30/2017

Tech Details - This Form is used to identify those individuals who are allowed to access the Subscriber's Alarm Systems installed by the Selected Alarm Dealer.

The Tech Details option on the Dealers Form (and Dealer User Maintenance Form) opens this Dealer Technician Form to enter the Names and related information of the Dealer Technicians which are employed by, and/or for this Dealer.  

 

HelpFilesDealerForm-TechDetailIcon

 

This button offers the same functionality as the Tech Details button on the Security tab of the Employees Form.

The Dealer Technician does not need to be entered as an Employee within MKMS to have them entered on the Dealer Technicians Form through the use of the Tech Detail button.

Click the Tech Details button on the top of the Dealer Form to identify the Dealer Technicians who are allowed to perform service work on this Dealer's Accounts.

 

This Dealer Technician Form also offers the same functionality as the Tech Details button on the Security tab of the Employees Form.

 

HelpFilesEmployeesFormVirtualOperatorTechDetailsButton

These Dealer Technicians do not need to be entered as an Employee within MKMS to have them entered on the Dealers Form through the use of this Tech Detail button.

 

Entering Tech Details

Click the Tech Details button on the top of the Dealer Form to enter the Dealer Technicians who are allowed to access the Subscriber's Alarm Systems installed by the Selected Alarm Dealer.

Click the HelpFilesNavigationMenuNewIcon and complete as shown below.

 

HelpFilesTechDetails

Dealer's Tech Details Form

 

Dealer Code -Use the Drop-Down Selection List provided to Choose the Dealer Code of the Alarm Dealer for whom this Dealer Technician is working.

Technician Name - Enter the Technician's Name

If this is an actual Employee, we suggest entering the Technician's Name exactly as it is entered in the Employees Form.

Password - This is the pass code the Technician will use when they need to be Validated by the Operator when this Dealer Technician calls in for access to the Subscriber's Monitoring information.

Cell Phone - Enter the Cell Phone number which can be used to contact this Technician.

Allowed to put accounts on test - Check this box if this Technician has this permission.

Technician Comments - Enter any pertinent information about this Technician who will be working on this Dealer's Accounts.

Click the Save HelpFilesNavigatorMenu-StandardSaveIcon to record this entry.