STARK Update 8300-8301

This Help File Page was last modified on 03/20/2022

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STARK Update 8300-8301

This Help File Page was last modified on 03/20/2022

Welcome to the Summary Page with the New Features in the MKMS Version 5.1.35.8300 through 5.1.35.8301 Release, and the MKMSCS Version 5.1.35.7200 Release.

Some "bug fixes" have been completed during this series of updates.

The major changes and enhancements are included in the Features List below.

 

HelpFilesStark

Understanding the Features List:

All of the Program Module(s) that are Affected are listed.

The Chapter Links are provided for finding the instructions, illustrations, and details on the operation and usage of the new feature(s).

A brief Description of the Enhancement is shown, sometimes with additional Chapter Links.

 

Program Module(s) Affected

Chapter Links

Description of the Enhancement

 

 


MKMS STARK

Contact

New HelpFiles-Subscriber-Employee-ContactIcon Contact Icons on the Subscribers Form (and the Prospects Form) now display the Contact dialog from while the User may Phone, Page, Text, and/or send an Email to that location.

 

 


Accounts Receivable

Verify Address

This new Verify Address option will execute an Address Validation process - that will be performed by the United States Postal Service ("USPS") - for the currently selected Subscriber.

 

 


 

 


Central Station Monitoring

Get Agencies

The new Get Agencies option can automatically assign Police, Medical, and Fire Agencies based on the Subscriber's Address by creating (when needed) a Town Code record which is then added to the Central Station Data section of the Subscriber record

Your Company must Subscribe to this service (go to https://developer.precisely.com/pricing

Available plans and pricing will be provided at this site, where your Company may also subscribe to the service.

Central Station Monitoring

MKS Customer Connect Service

 

The Communication Module and its associated Windows Service has been discontinued.

 

MKS now uses the MKS Customer Connect Service for the services previously supported by the Communication Module, and now offers

1.ASP - Automatic Signal Processing executed using an Automatic Action Plan.

Activated using the ASPWorkerEnabled Company Setting

Executes the aspProcessAlarm stored procedure to process the signals

Signals not processed expiration time Company Setting is ASPExpireMinutes

2.LLP - Interactive Low Level Signal handling using People To Call Contacts (communication using SMS and/or IVR).

Uses a Predefined Messages for Interactive SMS

Uses a IVR for Interactive Voice Messages

Requires that the People To Call phone numbers are subscribed to SMS or Voice Services

3.AAP - Automatic Action Patters (Automatic Actions) which includes the selection of different Contact List Types for certain actions that support sending notification to contact list members.

See the Automated Signal Capabilities discussion in the Understanding the MKS Customer Connect Service chapter for additional information.

Central Station Monitoring

IVR/SMS Overview

IVR Setup

IVR/SMS Phone Account

Support for IVR and SMS capabilities are implemented using the Twilio Cloud Service [NYSE: TWLO] (www.twilio.com) which provides those cloud based messaging and telephony services through the use of their Application Programming Interface ("API").

The supported features in Micro Key software using that API include:

a.Ability to send Voice Messages to any phone number from any of the MKS apps.

b.Ability to make a Voice Call, read a Message, and present a custom IVR to that called person to allow them to interact with MKS software.

c.Ability to send SMS Messages to any phone number from any of the MKS apps.

d.Ability to handle incoming Low-Level Alarm Signals via interactive SMS Messaging ("LLP-SMS").

e.Ability to handle incoming Low-Level Alarm Signals via interactive IVR ("LLP-Voice").

f.Ability to handle incoming Alarm Signals during Emergency Mode using interactive SMS Messaging ("HLP-SMS").

g.Ability to handle incoming Alarm Signals during Emergency Mode using IVR ("HLP-Voice").

h.Ability to receive voice calls and provide custom IVR to Dealers and Subscribers, and their associated Contacts.

i.Ability to create and customize IVR menus.

j.Ability to create and customize SMS Predefined Messages.

k.Allow CS Operators to send Voice Messages to Contacts while processing a signal.

l.Allow CS Operators to send SMS Messages to Contacts while processing a signal.

m.Provide an IVR for Technicians in the field to enable them to Place Accounts on Test.

Central Station Monitoring

World Connect

Third Party Services

World Connect provides the solutions to what had previously been intractable problems

World Connect allows a Central Station using Micro Key software (MKMSCS) to provide a Third Party Service Providers (External Companies) the ability to access specific Subscriber’s accounts and to receive real time notification of incoming alarms that affect their Registered Subscribers.

a.These Third-Party Service Providers will be able to use the MKMSCS API to get information in and out of the MKS System but only for the accounts registered to their Third-Party Services.

b.The Millennium software will allow the configuration of multiple Third-Party Services and the registration of subscribers’ accounts with these services

c.For each Third-Party Service the definition of a Webhook can be added where your Company can set the URL that points to the external company API for the system to automatically send alarm notification to their system in real time.

 

Third-Party Users using this API will have access to the following: 

a.Get the list of Subscriptions to a Third-Party Service

b.Get individual Subscriber Account Information  

c.Get specific Alarm Information  

d.Get Alarm History Information for a specific alarm

e.Insert Alarm History Details 

f.Update Alarm Status (Complete Alarms) 

 

Real Time Automatic Notifications to Webhooks:

a.Send Alarm notification on real time to the Third-Party Service Webhook

b.Send New Subscription notification to the Webhook

c.Choose whether all alarm signal types (Alarm Condition Codes) will be sent to the remote third-party system, or only specific alarm signal types will be sent.

Central Station Monitoring

Automatic Actions

The new Automatic Actions Form is used to define (identify and configure) certain procedures that will provide an Automatic Action (predefined alarm signal processing functionality) while the Central Station software is Processing Signals within MKMSCS.  

See the following chapters for more information

a)Automated Signal Processing - Enhanced chapter for the latest information

b)MKS Customer Connect Service and Automatic Signal Processing information for a description of its capabilities and how predefined alarm signal processing functionality is setup.

c)IVR & SMS Overview and its subordinate chapters for implementing Low Level Processing using Twilio  (www.twilio.com) to provide cloud based SMS and IVR (Voice) communication services

Central Station Monitoring

Contact List Schedules

The Contact List Schedule Form will display all of the existing (previously created) Contact List Schedules and provide for the entry of new ones

Once entered, these Contact Schedules are listed in Contact Schedules tab on the Contact List Maintenance Form (see immediately below)

The Contact List Maintenance Form is used to create an Account (CSID) specific Contact List with designated Members

Then Members of a Contact List are individually chosen from existing Contacts (selected from that Account's People To Call, Alternate call list, and/or Dealer call list)

Central Station Monitoring

Contact List Maintenance

The new Contact List Maintenance Form's tabs and sub-tabs provides an interface:

1.To design specific Contact Lists for specific Purposes, and

2.To design specific Contact Schedules for specific Days and Times, and Alarm Events, and

3.To assign a Contact Schedule to a designated Contact List or to an individual Contact (e.g., People To Call, Alternate call list, and/or Dealer call list member)

 

See People To Call - (Contacts) and Call Order below for related information

See the Before Dispatch and/or After Dispatch below for that special new feature

Central Station Monitoring

People To Call - (Contacts)

Call Order

The revised People To Call - (Contacts) tab still contains the names, telephone numbers, and other important information for the People To Call

Plus, it now includes a Call Order tab which replaces the stand--alone Call Order tab allows for the Re-Setting the Call Order of the existing People To Call:

Central Station Monitoring

Before Dispatch and/or After Dispatch

Dispatch

There are new instructions for processing an Alarm Event that has the new Before Dispatch and/or After Dispatch Contact List

Before & After Dispatch Contact Lists are created in the Contact List Maintenance Form:  

a.When Processing Alarm Signal - as the software is preparing to enter the Dispatch phase, the system now checks if there is a “Before DispatchContact List created for this Account (CSID).

b.Assuming there is a Contact List entry which is active and not expired:

1)If the Contact List entry's Alarm Condition, CSID Zone Signal Identifier and Physical Zone fields are all empty, then the “Before Dispatch” Call List is always presented before proceeding to the actual Dispatch phase,

2)If there are specified conditions (Alarm Condition, and/or Signal Identifier, and/or Physical Zone) assigned to the Contact List entry, then the Alarm Signal must have those same conditions before the list is presented

3)If the specified conditions do not match the "Before Dispatch" Contact List entry, the software proceeds directly to the normal Dispatch sequence described below.  

c.Any “After DispatchContact List entries adhere to the same rule but are presented after the Alarm Signal has been Dispatched.  

d.There is no default "fall back to" for Before Dispatch and After Dispatch Contact List entries

1)When there is no matching Before Dispatch and After Dispatch Contact List entry, the software moves on the next logical step in the Operator Guided Response, or Action Plan.

2)Call Lists will be displayed in the same format and same locations as they always have and will be as expected when presented to the Operator.  

3)The only exception is for the Before Dispatch and After Dispatch Contact Lists.