Monitoring Module Overview

This Help File Page was issued on 09/30/2017

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Monitoring Module Overview

This Help File Page was issued on 09/30/2017

Let's Look at the Monitoring Application Desktop

Open the MKMSCS Central Station Monitoring application and examine all of the menus, tabs and function keys that are available on and from the MKMSCS desktop.

 

HelpFilesMKMSCSDesktop

MKMSCS - UL Central Station Monitoring Application - Desktop

 

MKMSCS Desktop (shown above) - Includes a Ribbon Menu with a Shortcuts and Actions Tab - each with their own set of Menu Options.

 

HelpFilesMKMSCSShortcutOptions

MKMSCS Desktop - Shortcuts Tab - Menu Icons

 

Shortcuts Tab (shown above) - Certain monitoring functions, and the monitoring related information previously entered in MKMS are available from the Shortcuts Tab above.

 

HelpFilesMKMSCSActionsOptions

MKMSCS Desktop - Actions Tab - Menu Icons and Look Up fields

 

Actions tab (shown above) - Operational functions in an Actions sub-menu, look-ups fields, and screen configuration options are available from the Actions tab above.

 

HelpFilesMKMSCSInformation&ProcessingArea

MKMSCS Desktop - Information and Processing Area - Subscriber Information Form

 

Information & Processing Area (shown above) - The body of the MKMSCS Desktop is where the results of Look Up Requests, the Sub Info (F2) Form (illustrated above), and/or the Signal Processing screen are displayed.

 

HelpFilesMKMSCSStatusBar

MKMSCS Desktop -  Status Bar - Data elements

 

Status Bar (shown above - Special information and alert messages - often needed by Operators - are available on this Status Bar located at the bottom of the MKMSCS Desktop.

 

Thoroughly familiarize yourself, and your Company's Operators, with the Alarm Signal Processing functionality and capabilities within MKMSCS.

 

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Signal Processing Form with Operator Guided Response tab

 

What's Next?  (It is assumed that Subscriber Entries with basic information such as their name, address, telephone number and other contact information has been entered previously - in the General section of each Subscribers' Edit View - for each of your Company's Monitored Accounts.

Complete these Monitoring Module Start-up Steps, preferably in the order presented:

1.Enter the Central Station User Options

2.Complete the General Maintenance Entries for the Monitoring Module.

3.Adjust the User Access Rights for Operators and Central Station Supervisors, where, and only if appropriate.

4.Create, and then assign Operator Skills to the appropriate Alarm Processing Groups.

5.Update each Operator's Employee record related to Security

6.Identify the Operator Skills that have been acquired by each Operator and Central Station Supervisor in the associated Employee Form's Skills tab.

7.Enter your Subscribers' Monitoring Information.

8.Install SPA - the Signal Processing Application - that translates the signal data sent from your Receiver(s) to the Central Station Monitoring application.

9.Set up SPA and connect your Receivers.

10.Practice using the Central Station Monitoring application.

Your Company is now ready to actively Process Alarms.

 

False Alarm Tracking - Now, let's think about the Tools that are available for False Alarm Tracking : (Knowing the extent of the problem is the first step toward solving this problem):

The Town Codes Form which identifies each municipality that provided Alarm Response Services also provides the ability to:

Define the Maximum number of allowable False Alarms within each municipality

Reset the False Alarms tally annually (or whatever cycle each municipality uses to track them)

View all (potentially False) Alarm Signals which an Operator had to Dispatch within the municipality

 

The False Alarm Account Maintenance Form identifies those Subscribers who are subject to penalties from an "Anti-False Alarm" ordinance.

 

Every Alarm Signal that required a Dispatch (i.e., a notification of an Alarm was communicated to a municipality defined in the Town Codes Form) is initially recorded as a False Alarm in that Town Code's False Alarm Tracking counter - its internal False Alarm Tally.

 

The False Alarm Dispatch Tracking Form is used to update this False Alarm Tally by:

Identifying which Alarm Signals were actually a False Alarm, and

Removing those Dispatched Alarm Signals that were not a False Alarm.

 

02/22/2018