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Work Order Invoicing/Review

This Help File Page was last Modified on 04/30/2017

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Work Order Invoicing/Review

This Help File Page was last Modified on 04/30/2017

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Work Order Invoicing/Review

This Help File Page was last Modified on 04/30/2017

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Understanding the purpose and capabilities of the Work Order Invoicing/Review Form:

 

HelpFilesWorkOrderInvoicingAndReviewForm-FullLength

Work Order Invoicing/Review Form - shown with many Data Columns activated

 

Initially, this Form will be displayed in its full length, with all available data columns included in its Grid, so the first step is to Choose which data columns you really need (want) to see.

Because what's really needed in this Grid are the fields that will be updated when Reviewing and Completing a Work Order in preparation for Invoicing.

To do so:

 

HelpFilesWorkOrderInvoicingAndReviewForm-AvailableDataColumn

Work Order Invoicing/Review Form - Check required Data Columns

 

a)Click the Asterisk at the left of the Grid Header  

b)Check each Header Name to be displayed (all are initially Checked),

c)Remove the Check from any that are not absolutely necessary for Reviewing and Completing.

 

Later, as you actually Review a Work Order record for Completion and Invoicing: Click on the Work Order record you want to edit.

a)Fill in the fields required to properly Complete this Work Order and then on the bottom of the Work Order Invoicing/Review Form  

i.On the Labor tab, identify the Technician(s), labor hours required and their associated labor rates

ii.On the Inventory/Materials tab, enter the parts and materials that were used to complete this Work Order

iii.On the Installed Equipment tab, identify that parts that should be added to the associated Subscriber's Installed Equipment table

b)Alternately, or in addition, you may Select the Go To option at the top of the Work Order Invoicing/Review Form and Choose Work Order to access that specific Work Order Form

i.Complete this Work Order record on that Work Order Form by filling in the Completion section as appropriate

ii.Save and Close that Work Order Form to return to this Work Order Invoicing/Review Form

 

Generally speaking, this multipurpose Work Order Invoicing/Review Form allows you to "finish-up" all the loose ends related to the Work Orders that have already been completed by the Technicians and accumulate throughout the day (and week) within your Company's Service Department - but have not yet been identified as Completed, and/or Invoiced.  

 

HelpFilesWorkOrderInvoicingAndReviewForm

Work Order Invoicing/Review Form - Edit Inventory/Materials dialog

 

Specifically, this Work Order Invoicing/Review Form allows a Supervisor or Service Manager to:

1.Set the Work Order Completion/Review Options that determine which Work Orders will be displayed for review, completion and invoicing.

2.Re-Size the Form, as required (the size that is set will be "remembered" on a User by User basis).

3.Review All of the Work Orders or only those that have been marked as Completed, still Open, or were Not previously identified as Reviewed.

4.Review the Work Orders based their Type (i.e., All, Standard, Fire Alarm Test, Fire Extinguisher Inspection, Installation Order, Job Task) and a Date Range of his/her choosing.

5.Review the Work Orders based on a specified Date Range.

6.Review the Work Orders based on any combination of 3, 4, and 5.

7.Record the Technician's Labor on these Work Orders.

8.Enter Inventory and Material, and other expenses that were required to complete these Work Orders.

9.Open a Work Order from this Work Order Invoicing/Review Form and directly enter the data required in the Completion section - as well as the Labor and Inventory/Materials Drop-Down Info Boxes within the Work Order Form.

10.Complete any missing but required information, as needed, to finalize these Work Orders.

11.Generate Invoices for those Work Orders that are Completed and ready for Billing.

Note: Work Orders which have been Completed, but are Nob-Billable, are not listed.

 

There are four ways to access the Work Order Invoicing/Review Form:

a)From the Backstage Menu System Select File and Choose Service and Select the Work Order Invoicing/Review option, or

b)From the Backstage Menu System Select File and Choose Receivable and Select the Work Order Invoicing/Review option, or

c)From the Quick Access Menu, Select File and Choose Service and Select the Work Order Invoicing/Review option, or

d)From the Quick Access Menu, Select File and Choose Receivable and Select the Work Order Invoicing/Review option

 

To take full advantage of this Work Order Invoicing/Review Form:

The Technicians should have finished their assigned Work Orders for the Date Range being reviewed.

The Appointment times for those Work Orders should have passed.

There is a Supervisor or Service Manager whose access rights allow them to:

1.View this Work Order Invoicing/Review Form

oRequires User Access Rights or Employee Group Rights for the Form that include Create, Read, Update, and Delete Rights.

2.Manage Time Sheets

oThe Manage Time Sheets box is Checked for this Supervisor or Service Manager on the Security tab in the Employee Form.

3.Enter New Sales

oRequires User Access Rights or Employee Group Rights that include Create, Read, Update, and Delete Rights for the Invoice Form).

 

The Supervisor or Service Manager using this Work Order Invoicing/Review Form is required to, and capable of, performing the following tasks:

a)Review all completed Work Orders.

b)Assign Tech Hours for the Labor that was required to complete the Work Orders.

c)Account for any Inventory and Material expenses that are chargeable to those Work Orders.

d)Identify them as Complete, whether or not they are Billable, and whether the predefined Labor charges associated with Inventory Items should be billed.

e)Generate Invoices for the completed Work Orders.

 

Establishing the Viewing Parameters for Work Orders which have not been Invoiced:

This Work Order Invoicing/Review Form allows a Supervisor or Service Manager to specify which Work Orders will be displayed in the Work Order List:

 

HelpFilesWorkOrderInvoicingViewingParameters

Work Order Invoicing/Review - Viewing Parameters

 

Setting the Work Order Status, Date Range Dates, and Work Order Type Parameters

Work Orders - Identify which Work Orders will be displayed based on the following parameter:

a)All - Any Work Order that has have not been Invoiced will be included.

b)Completed - Only those Work Orders which have been marked Completed will be included.

c)Open - Only those Work Orders that have not been marked as Completed will be included.

d)Not Reviewed - Only those Work Orders that have not been marked as Reviewed will be included.

 

Date Options - Enter the appropriate Date Range based on one of the four Date Option listed below - the result of which will identify the Work Orders that will be listed:

By default, the Date Range offered will be Today as the starting date, and the last day of the month as the ending date.

a)Date Requested - Use the Drop-Down Selection box to Choose the Date Requested option and enter the Date Range (beginning and ending dates) using the Drop-Down Calendar/Date Selection Boxes provided for the date(s) that the Work Orders were Requested by the Subscriber (i.e., Requested On Date entered on the Work Order is within this specified Date Range).

b)Date Scheduled - Use the Drop-Down Selection box to Choose the Date Scheduled option and enter the Date Range (beginning and ending dates) using the Drop-Down Calendar/Date Selection Boxes provided for the date(s) when the Work Orders were Scheduled by the Service Department (i.e., Start Date entered on the Appointment Form for the Work Order through the Technician Scheduling Form is within this specified Date Range).

c)Date Completed - Use the Drop-Down Selection box to Choose the Date Completed option and enter a Date Range (beginning and ending dates) using the Drop-Down Calendar/Date Selection Boxes provided for the date(s) when the Work Orders were identified as having been Completed (i.e., Completed On Date entered on the Work Order is within this specified Date Range).

d)Date Serviced - Use the Drop-Down Selection box to Choose the Date Serviced option and enter a Date Range (beginning and ending dates) using the Drop-Down Calendar/Date Selection Boxes provided for the date(s) when the Work Orders were actually Serviced by the Technician (i.e., Serviced On Date entered on the Work Order is within this specified Date Range).

 

Invoice Date - By default, the Sale Date that will be assigned to any Invoices that are generated within this Work Order Invoicing/Review Form will be Today.

A different Sale Date may be designated using the Drop-Down Calendar/Date Selection Box provided.

 

Work Order Type - Using the Drop-Down Selection List provided, Choose the Type of Work Order format which are to be reviewed.

 

HelpFilesWorkOrderInvoicing-SelectWhichType

Work Order Invoicing/Review Form - Work Order Types list

 

Click the Refresh Data button once all of the desired Viewing Parameters have been identified.

 

HelpFilesWorkOrderCompletionReviewFormRefreshButton

Work Order Invoicing/Review Form - Refresh Data option

 

Using the Work Order Listing (which is a Grid) to Locate a specific Work Order based on its Work Order Number, the Subscriber's Name,  their CSID. and/or Service Type:

The Work Order Listing - Grid section has its own Ribbon Menu.

 

HelpFilesWorkOrderInvoicingAndReviewForm-WorkOrderListing-GridRibbonMenu

 

The service call related information previously entered for the selected Work Order will be shown within the Work Order Listing - Grid section and may be modified, as appropriate.

 

HelpFilesWorkOrderInvoicingAndReviewWorkOrderList

Work Order Invoicing/Review Form - Work Order List

 

Work Order Listing - Below the Viewing Parameters section of this Work Order Invoicing/Review Form is the list of the selected Subscriber(s) and their associated Work Orders - with the members of the list determined by the selected Date Option, Date Range and Work Order Type (you may want to review the "Establishing the Viewing Parameters for Work Orders which have not been Invoiced" discussion above).

By default, the Work Order data is listed in alphabetical order based on the the Subscriber's Name (A to Z), but another listing order may be chosen..

Click any Column Header Name to resort the data listed based on that Header Name, in descending order (A to Z or 1 to 9, etc.).

Click that Column Header Name again to change from descending to ascending order.

Click another Column Header Name to resort the data listed based on that newly selected Header Name, in ascending order.

Click that Column Header Name again to change from ascending to descending order.

Note:  Not all Column Header Names can be used to change the sorted order.  Those that cannot re-set the order are:

a)Conditions Reported

b)Serviced Performed

c)Scheduling Instructions

 

The Work Order data's Sorted Order is indicated by the Sort Order Icon next to the Header Name determining that order.

 

To View an associated Subscriber or Service Request Form from within the Work Order Listing:

 

HelpFilesWorkOrderCompletionReviewFormGoToOptions

Work Order Invoicing/Review Form - Go To options

 

a)Select the appropriate Work Order

b)Click on the Go To button at the top of the Work Order Invoicing/Review Form

c)Choose the appropriate Go To Option.

d)The associated Form will be displayed for the selected Subscriber, Service Request (Work Order), or Job Costing record.

 

Tabs - There are six (6) tabs below the Work Order Listing - Grid section

Specific Details of a Selected Work Order will be available, and may be added or modified in the Labor, Inventory/Materials, Installed Equipment, Technician Activity, Appointments and Parts List tabs

 

HelpFilesWorkOrderInvoicingAndReviewTabs

Work Order Invoicing/Review Form

Labor,  Inventory / Materials, Installed Equipment, Technician Activity, Appointments & Parts List tabs

 

See the various "Understanding the Work Order Invoicing/Review Tabs" discussions in the Recording Work Order Charges chapter.

 

 

Reviewing, Invoicing and Completing a selected Work Order:

The basic steps to finalizing a Work Order record are:

a)Select the Work Order record to be completed

b)Enter the appropriate Labor Hours and Rate, Inventory/Materials expenses, Installed Equipment, and Technician Activity information

c)Review and add/update the remaining Completion information:

i.Edit the Work Order Invoicing/Review record in the Grid, as appropriate, or

ii.Update that Work Order record itself by Selecting the Go To > Go to Work Order option (see the illustration below).

 

HelpFilesWorkOrderCompletionReviewForm-GoToWorkOrder-WorkOrderForm

Work Order Invoicing/Review Form - Go To Work Order option - edit Work Order's Completion section

 

The Completion section on the selected Work Order Form is displayed - as shown immediately above - may be used for executing the required Review, Invoicing, and Completion process.

Enter whatever data is required (see the Completing a Work Order chapter for that information) to identify who and what was required to complete this Work Order.

a)If you want to actually mark this Work Order as Complete and Invoice it from within the Work Order Form:

Enter a Completed On Date.

Follow the "Automatic Invoice Generation" instructions in the Completing a Work Order chapter.

a)Otherwise, enter all of the necessary information (except the Completed On Date) and simply Click the Close HelpFilesCloseBoxbox to Close the Work Order Form.

 

HelpFilesWorkOrderCompletionReviewForm-GoToWorkOrder-WorkOrderFormFilledIn

 

The information entered in the Work Order Form will be added to the Work Order Invoicing/Review record (once you Click the Refresh Icon)

By doing this, all of the Work Orders that have undergone the Work Order Invoicing/Review process may be Invoiced in one batch.

 

You may also use the Labor, Inventory/Materials, Installed Equipment, Technician Activity, Appointments, and Parts List tabs (which are located immediately below the Work Order Listing) to view, review and/or update that information, as well.

The information within each of these tabs is associated with the selected Work Order record.

 

HelpFilesWorkOrderInvoicingAndReviewInv-MatTab

Work Order Invoicing/Review - Labor,  Inventory/Materials (selected), Installed Equipment, Technician Activity, Appointments & Parts List tabs

 

See the Recording Work Order Charges chapter for more detailed information.

 

All of the Completed and Reviewed Work Orders may be Invoiced in one batch process.

 

HelpFilesWorkOrderCompletionReviewFormGenerateInvoiceButton

Work Order Completion/Review Form - Generate Invoices button

 

See the Generate Invoices chapter to understand how to created an Invoice for all Completed and Reviewed Service Requests (Work Orders):