❑Your Company's Service Manager should always be looking for better ways to manage the Service Department.
•That Service Manager's Wish List of the most important improvements will usually look like this:
✓Schedule the Technicians' Hours more effectively
✓Minimize wasted travel time and missed Appointments
✓Help prevent service tickets from getting lost
✓Eliminate - or greatly reduce - the need for direct access to a Central Station Operator (no waiting)
✓Put Accounts On Test, take them Off Test, and know the Zone Testing results immediately (no waiting)
✓Updates to Zone Descriptions and Contact information is easy to do and posts directly (no paperwork)
✓Instantly track of Inventory Usage and Labor Hours (no paperwork)
✓Have service tickets billed and paid immediately upon completion (no paperwork)
❑Tech Pro to the rescue!
•Tech Pro is the app that every Technician and Installer needs and the Service Tracking System makes it all work smoothly.
•The items on the Service Manager's Wish List revolve around reducing paperwork and lost time, and making the job of each Technician easier, and more automated, when appropriate.
•But how is this done?
Tech Pro - Home page displays the Technician's Schedule
✓With the Tech Pro mobile app, your Company's Technicians and Installers can manage every aspect of a service ticket from start to finish, providing features that improve service speed, accuracy and efficiency; while reducing paperwork and lost time.
▪Whether creating, dispatching, documenting, completing, invoicing and collecting (for) Work Orders - your Company can go virtually paperless by using Tech Pro .
▪Tech Pro will greatly reduce Technician and Installer Inefficiencies.
▪Work Orders may be added (or removed) from a Technicians's electronic Schedule on the fly (no call required)
▪The Status of each Technician can be accounted for in real time throughout the day (no paper entries)
▪Inventory Items that were used can be accounted for immediately (no paper entries)
▪Labor Hours with explanatory Comments can be added as soon as worked (no paper entries)
▪Updates may be made to existing Subscriber data
oZone Descriptions may be added or modified (no paper entries)
oPeople to Call contact information may be added or modified (no paper entries)
oInventory Items - identified on the Work Order Parts List tab - may be marked as Used, Quantities may be changed, and/or Items may be deleted as needed (no paper entries)
▪Once the Service Ticket is completed, the Work Order can be reviewed by the Subscriber, signed, billed, and paid - all while still at the Subscriber's premises (no paper entries)
✓While using Tech Pro, a substantial amount of time will be "given back" to your Central Station Operators because:
▪Technicians can place an Account On Test remotely, with no Operator assistance.
▪They can also see the Alarm History with the Result of those Tests without contacting an Operator.
✓Then, at the end of their day, if they were using Tech Pro, your Technicians are done!
▪There's No paper work to finalize and turn in, so there's no need to go back to the office
❑Getting Started with Tech Pro
• If you are the Service Manager, read the Service Manager Overview chapter.
✓ It provides an discussion of how Technicians are Scheduled, Dispatched, Inventory is accounted for, and their Labor Hours posted within the Service Tracking System of MKMS
•Read the Using Tech Pro chapter (and its sub-chapters) for that detailed discussion.
✓Explanations on how Work Orders are Listed, Processed, Completed, Signed for, Invoiced and Paid by using the Tech Pro app.