Operator Efficiency Report

This Help File Page was issued on 09/30/2017

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Operator Efficiency Report

This Help File Page was issued on 09/30/2017

This Operator Efficiency Report offers a time based analysis of how many Alarm Signals were actually processed within the actual amount of time that each (or a selected) Operator was available to Process Alarms.

Unlike the Operator Activity Report which provides a list of each Alarm Signal to which an Operator had to respond, based only on a designated Date Range, or the Response Time Report which provides information based on specified dates for all the Alarm Signals that were processed, the Operator Efficiency Report provides the means to track Alarm Signal processing efficiency based on how long, on average, that an Operator takes to actually process Alarm Signals or re-processing signals that were previously placed On Hold.

For each Operator and/or Condition Code and/or Dealer included in the report, and based on the Date Range selected, the Operator Efficiency Report provides:

Total New Alarms Signals Processed.

Total Alarms Signals that were previously placed On Hold which were Completed, or replaced On Hold.

Average Time required for processing each new Alarm Signal.

Average time required for processing (Completed, or replaced On Hold) the signals previously placed On Hold.

The Operator Efficiency Report may be run for any combination of the following:

All Operators, One specific Operator, or a selected Set of Operators.

All Condition Codes, One specific Condition Code, or a selected Set of Condition Codes.

All Dealers, One specific Dealer, or a selected Set of Dealers.

 

To access the Operator Efficiency Report dialog:

1.From the Backstage Menu System Select Reports and Choose Monitoring and Select the Operator Efficiency option

2.From the Quick Access Menu, Select Reports and Choose Monitoring and Select the Operator Efficiency option

 

Operator Efficiency Report tabs - There are three tabs on the Operator Efficiency Report dialog.

Options - Initially only the Options tab is shown (until you make your Options selections and Select Print).

 

HelpFilesOperatorEfficiencyReportOptions

Operator Efficiency Report - Options tab

 

Date Range - Using the Drop-Down Calendar/Date Entry fields provided, set the desired From and To Date Range.

Operators - You can report on the efficiency of All, or a selected set of one or more, Operators as needed.

All - By default, All Operators will be included.

Specific - To report on one or more selected Operators, Click the Ellipse HelpFilesEllipseButton button to open the Select Operators dialog.

 

HelpFilesOperatorActivityCrosstabSelectOperatorsDialog

 

Check the Selected box for those Employees who are Operators and are to be included in this report.

Click the OK button to Close the Select Operators dialog.

The Selected Operator(s) (Employee Code) will be inserted into the Operator(s) field.

 

The selected Operator(s) Employee Code(s) will be entered in the Specific field.

 

HelpFilesOperatorEfficiencyReportSelectedOperatorsField

 

Condition Codes - You can report on the efficiency of All, or a selected set of one or more, Condition Codes as needed.

All - By default, All Condition Codes will be included.

Specific - To report on one or more selected Condition Codes, Click the Ellipse HelpFilesEllipseButton button to open the Select Alarm Codes dialog.

 

HelpFilesOperatorActivityNewSelectAlarmCodeDialog

 

Check the Selected box for those Alarm Condition Code(s) which are to be included in this report.

Click the OK button to Close the Select Alarm Codes dialog.

The Selected Alarm Condition Code(s) will be inserted into the Alarm Code(s) field.

The selected Condition Code(s) will be entered in the Specific field.

 

HelpFilesOperatorEfficiencyReportSelectedConditionCodesField

 

Dealers - You can report on the efficiency of All, or a selected set of one or more, Dealers as needed.

All - By default, All Dealers will be included.

Specific - To report on one or more selected Dealers, Click the Ellipse HelpFilesEllipseButton button to open the Select Dealers dialog.

 

HelpFilesSelectDealersDialog

Select Dealers dialog

 

Check the Selected box for those Dealers whose Accounts are to be included in this report.

Click the OK übutton to Close the Select Dealer dialog.

The selected Dealer Code(s) will be entered in the Specific field.

 

HelpFilesOperatorEfficiencyReportSelectedDealersField

 

Show Detail - Check the Show Detail box to have each Incident listed that was included in the Operator Efficiency calculation.

 

Print - Click the Print button HelpFilesPrintButton to Preview and optionally Print (to a File or a Printer) this Operator Efficiency Report.

To Exit this Operator Efficiency dialog, Click the Close button HelpFilesReportDialogCloseButton toward the bottom of the Options tab.

 

The Preview tab presents the report which resulted from the Options you've selected.

Up Arrow/Down Arrow - hi - Moves the report one line up, or one line down, respectively.

Page Up/Page Down - Moves the report to the previous or next page, respectively.

Home - HelpFilesHomeKey- Using either the screen Icon or your Keyboard's Home key, moves the report to the top of the first page.

End - HelpFilesEndKey- Using either the screen Icon or your Keyboard's End key, moves the report to the bottom of the last page.

Arrows - The arrows allow you to move back and forth, from page to page.

Number - Indicates the page number you are viewing.

You may also type in a specific page number, Press 8 Enter and that page will be displayed immediately.

If you enter an invalid page number, it will be ignored.

Fit To Page - Click the first button after the arrows to size a full page of the report to fit the screen.

Zoom To 100% - Click the second button after the arrows to display the page at 100% (of the printed view).

Fit To Page Width - Click the third button after the arrows to size the page of the report to fit the full width of the screen.

Zoom To Percentage - Click the fourth button after the arrows to re-size the page of the report by percentage.

 

HelpFilesPercentageOfViewAdjuster

When you Click the Zoom To Percentage button, the Percentage selector will be displayed.

You may then Click the Up  or Down arrows to set the exact amount of Zoom you want.

Print - Click the Print button to Print (to a File or a Printer) HelpFilesPrintIconthe displayed Operator Efficiency Report.

Email - Click the Email HelpFilesEmailButtonbutton to send this report to an Email address of your choosing.

To Exit the Preview tab and Close this Report dialog Form, Click the Close box HelpFilesCloseBoxon the right at the top of the Preview tab.

 

HelpFilesOperatorEfficiencyReportPreview

Operator Efficiency Report - Preview tab

 

HelpFilesOperatorEfficiencyReportPreviewDetail

Operator Efficiency Report - Preview tab with Incident Detail

 

Data View - This view provides a tabular (spreadsheet style) presentation of the selected data.

 

HelpFilesOperatorEfficiencyReportDataView

Operator Efficiency Report - Detail View tab

 

Arrows - Click the arrows to move through the record.

Export - Exporting the data from this Data View tab (note the "fly-over" help available on these buttons):

Export to CSV - Click the first button after the arrows to export the data to a Comma Separated Values (CSV) file format.

Export To Excel - Click the second button after the arrows to export the data to an Excel (.xls) file format.

Export To Html - Click the third button after the arrows to export the data to an HTML formatted file.

To Exit the Data View tab and Close this Report dialog Form, Click the Close box HelpFilesCloseBoxon the right at the top of the Data View tab.