Monitoring Contracts

This Help File Page was issued on 09/30/2017

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Monitoring Contracts

This Help File Page was issued on 09/30/2017

There are two types of Contracts tracked by MKMS:

1.Contracts which are Monitoring Contracts used by the Central Station Monitoring module:

a.In order to assign your Subscriber's Monitoring Related Contract information, you must first create the Codes and Descriptions representing these Monitoring Related Contract Types being offered by your Company.

b.Monitoring Contract Types are defined in the Contract Types Form

a)From the Backstage Menu System Select Maintenance and Choose the General option, then select the General Maintenance option which displays the secondary Maintenance Menu, or

b)From the Quick Access Menu, Select Maintenance and Choose General Maintenance to display the secondary Maintenance Menu.

Once the Maintenance Menu is displayed, Choose the Monitoring sub-menu, then Click on the Contract Types option.

 

HelpFilesContractType

Contract Types Form

 

c.These User-Defined Monitoring Contract types are used to identify the type of Monitoring Related Services that are being provided to each Subscriber.

d.The Monitoring Contract is assigned to a Subscriber using the Contracts Form (See the Contracts chapter for complete information).

e.A Subscriber may have more than one Monitoring Contract type in force (and a Subscriber may have more than one CSID assigned, as well).

 

2.Contracts which are Service Contracts used by the Service Tracking System module:

a.In order to assign your Subscriber's Service Related Contract information, you must first create the Codes and Descriptions representing the Service Contracts being offered by your Company.

b. Service Contracts associated with the Service Tracking System are defined be accessing the Service Contracts Form:

a)From the Backstage Menu System Select Maintenance and Choose General Maintenance then Select the Service menu, or

b)From the Quick Access Menu, Select Maintenance and Choose General Maintenance then Select the Service sub-menu

From within the Service sub-menu, Choose the Service Contracts option to view the Form shown below.

 

HelpFilesServiceContractsFrom

Service Contracts Form

 

c.These User-Defined Service Contract types are used for identifying a Subscriber's Extended Warranty and/or Service Agreement

d.The Service Contract is assigned within the Service Info Form of the Subscribers Form.

e.Only one Service Contract may be assigned to each Subscriber.

 

Note: Before assigning your Subscriber's Monitoring Related Contract information, you must first create the Codes and Descriptions representing the Monitoring Related Contract Types being offered by your Company.

 

To identify the Contract Type(s) which have been purchased by a specific Subscriber (the Subscriber's Monitoring Related Contract information):

Use the Search Icon on the Navigation section of the Subscribers Form to locate the appropriate Subscriber record.

Open the Subscriber Options Menu on the Navigation section of the Subscribers Form, Select the General sub-menu, then Choose the Contracts option.

Subscribers may have more than one Monitoring Related Contract Type(s) assigned to the same Account.

Each Contract is specifically associated with the Type of Central Station Monitoring being provided.

 

HelpFilesContractsForm

Contracts (information) Form

 

See the Contracts For Monitoring chapter for complete information.