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Special Function Keys in MKMSCSThis Help File Page was issued on 09/30/2017 |
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Special Function Keys in MKMSCSThis Help File Page was issued on 09/30/2017 |
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❑The Special Function Keys table below provides the link(s) to the chapters that explain the purpose of, and usage for, all of the Function Key and Multiple Key Press combinations that are available within MKMSCS:
Function Key(s) Access |
Description |
Application(s) |
|---|---|---|
F2 |
Displays the Subscriber Information Form in the Central Station Monitoring module. |
MKMSCS |
Shift+F2 |
When Notes are required or recommended during Alarm Processing, predefined Quick Notes may be selected for instant insertion into the appropriate Notes field. |
MKMSCS |
Ctrl+F2 |
Starts the Emergency Alarm Monitoring Mode when your Central Station needs to better allocate and manage your Operator's Processing Time because of an emergency situation affecting the whole station. |
MKMSCS |
Alt+F2 |
The Telephone Number Search dialog allows the Operator to locate a specific telephone number which was entered anywhere within the Central Station related data in MKMS. |
MKMSCS |
F3 |
Opens the Dealers information Form where a specific Dealer may be retrieved (for Viewing only). |
MKMSCS |
Shift+F3 |
Opens a Subscriber Search dialog allowing the Operator to retrieve a Subscriber and then enter a Customer related Note which is inserted into Alarm History and will be seen by any Operator who subsequently gets an Alarm Signal from that Account. |
MKMSCS |
F4 |
Provides a view on the Signal Processing screen of the Alarm Processing Signal History of the Subscriber who currently has an Alarm Signal being processed on the screen. |
MKMSCS |
Shift+F4 |
The Alarm History Lookup dialog (also available as a menu option within MKMS) allows you to locate (based on several search methodologies), view, and if opened in MKMS, to append Alarm Signal History. |
MKMSCS |
F5 |
Opens the Panel Test Information dialog in the Central Station Monitoring module. |
MKMSCS |
Shift+F5 |
Any active Temporary Notes are displayed for the Operator when an Alarm Signal is first presented on the Signal Processing screen. ▪At any time thereafter while on the Signal Processing screen, the Operator may view the currently displayed Account's Temp Notes (Active and/or Inactive) by Pressing the Shift+F5 keys. ▪If the Operator is not actively Dispatching an Alarm Signal, she/he may Press Shift+F5 and/or Click the Temp Notes tab to open the Temp Notes dialog. |
MKMSCS |
Ctrl+F5 |
The Pass Code Search dialog allows an Operator to quickly validate a Password provided by a Subscriber, someone on the Call List, an Alarm Dealer, or an Alarm Dealer's Technician. |
MKMSCS |
F6 |
Displays a working list of available Pass Codes for a Subscriber who currently has an Alarm Signal being processed on the Signal Processing screen. |
MKMSCS |
Shift+F6 Response Tickets |
Creates a Response Ticket for documenting the requirements needed for a non-traditional Dispatch for an Alarm Signal being processed on the Signal Processing screen. (No longer used) |
MKMSCS |
F7 |
Opens the Manual Alarm Signal dialog to enter an Alarm Signal into the Alarm Stack, manually. Thus feature is available both within the MKMS and the MKMSCS programs. |
MKMSCS MKMS |
F8 |
Displays the Alarm Stack in which all incomplete Alarm Signals are listed, and may be retrieved for initial, or follow up, Signal Processing. |
MKMSCS |
F9 |
Starts the Processing function that polls the Alarm Stack for the next available Alarm Signal which the current Operator is qualified to handle. |
MKMSCS |
Shift+F9 |
Provides a quick method for an Operator to Log Out and have the next Operator immediately Log In. |
MKMSCS |
CTRL+F9 |
Log Out of MKMSCS. If already logged out, Log In to MKMSCS. |
MKMSCS |
F10 |
Provides a view of the selected Subscriber's scheduled Events, and the ability to Add, Reset or Reschedule any of those Events. |
MKMSCS |
Shift+F10 |
Opens the Quick Work Order Form from which the Operator may enter a Service Request. |
MKMSCS |
F11 |
Provides a view of the Subscriber's Medical Information. |
MKMSCS |
Ctrl+F11 |
Used to view the Medical Information that is encrypted when the Medical option is selected on the Sub Info Form (assuming the appropriate access rights have been granted). |
MKMSCS |
F12 |
Provides the Operator with a list of the most common Alarm Processing Special Function Keys |
MKMSCS |
Ctrl+Alt+F |
Multi-Field Search - accessible from anywhere within both MKMS and MKMSCS by Pressing Ctrl+Alt+F - provides a powerful and amazingly fast Subscriber record locator, coupled with the ability to instantly open the associated Subscriber Form and/or the related Universal Account History Form. |
MKMS MKMSCS |
Ctrl+Shift+M |
Converting to Manual Mode Processing allows the Operator to switch to the Operator Guided Response user interface when an Action Plan is currently active, and the Operator needs to exit from that Action Plan. |
MKMSCS |
Shift+Ctrl+D |
Lock Operator (Shift+Ctrl+D) - This option will 1)re-set all of the currently logged in Operator's Signals to Pending 2)Log that Operator out, then 3)Close the MKMSCS application. |
MKMS MKMSCS |
Alt+L |
The Loss Prevention dialog (available within MKMS and MKMSCS) provides the ability to record, track, review, and update Loss data relating to criminal activity. |
MKMS MKMSCS |