Navigation: Central Station Monitoring > Edit View - Monitoring Tab - An Overview > Subscriber Panels Section > Contacts (People To Call): Global Call List This Help File Page was issued on 09/30/2017 This Help File Page was last Modified on 09/01/2022

❑The Global Call List feature is provided to expand, as appropriate, the immediately available sources of Contact Information that an Operator has available while Processing a Signal for a Subscriber, by incorporating a Dealer's list of Contacts (People To Call) (i.e., "Contacts"), an Alternate Call List (assigned within the Subscriber Panel's section of the Central Station Data Form), and the normal set of Contacts defined for the CSID which is reporting the Signal.

•This feature is particularly useful when coupled with Action Plans , often implemented to ensure the proper handling of special Alarm Signal and Supervised Event situations.

•By having a broader array of Contacts available for Notification, the Operator has a better opportunity to successfully Complete the Signal Processing requirements during the initial handling of the Signal.

 

❑Understanding how the correct Notification sequence (proper Calling Order) of the available Contacts (and in certain cases the Global Call List) is determined when Processing an Alarm Signal:

•When an Operator is required to make the Notification call(s) for an Alarm Signal she/he is Processing, a specific Calling Order in which those Notification Calls should be made, may be specifically defined.

A.After the Verification procedure has been completed, but prior to executing a Dispatch:

1.When the parameters of a Before Dispatch type of Contact List that was created for the Subscriber Panel (CSID) matches the Alarm Signal received, and that Contact List's assigned Schedule is in effect,

a.The Members of that specific Contact List will be contacted, as necessary prior to executing a Dispatch  

b.Then, only if necessary, the normal Dispatch process should be executed.

2.Otherwise, the normal Dispatch process should be executed.

 

B.After the Verification and Dispatch procedures have been completed:

1.When the parameters of an After Dispatch type of Contact List that was created for the Subscriber Panel (CSID) matches the Alarm Signal received, and that Contact List's assigned Schedule is in effect,

a.The Members of that specific Contact List will be used for Notification purposes

b.Then, only if necessary, the normal Notification process should be executed.

2.When no parameters are defined for a Contact List created for the Subscriber Panel (CSID), and that Contact List's assigned Schedule is in effect,

a.The Members of that specific Contact List will be used for Notification purposes

3.Otherwise, the normal Notification process should be executed.

 

C.Based on the Alarm Signal being processed and the type of Alarm Condition that is being reported, that Calling Order in which the Subscriber's list of Contacts, and/or Global Call List entries, should be contacted, may be quite different.

1.Therefore, different Calling Orders need to be available, and these Calling Orders must be easy to define, when needed.

2.To accommodate this requirement, for Notification purposes, there are several ways to set and choose the Calling Order of the list of Contacts and/or Global Call List entries.

 

D.This Calling Order may be established for every Subscriber Panel CSID installed for every Subscriber - on a case by case basis - as outlined below:

1.The default sequence in which Contact records were originally entered for a Subscriber Panel CSID.

2.The revised sequence established for a Subscriber Panel CSID using this Call Order Form.

3.The specific Calling Order established as a Conditions Call List for a specified Subscriber Panel CSID and Alarm Condition.

▪All Global Call List entries which are available for this Subscriber Panel CSID may be used.

4.The specific Calling Order established for an individual CSID Zone entered for a Subscriber Panel CSID.

▪All Global Call List entries available for this Subscriber Panel CSID may be used.

5.The specific Calling Order established for an individual CSID Zone Override record entered for a Subscriber Panel CSID.

▪All Global Call List entries available for this Subscriber Panel CSID may be used.

6.The Calling Order established in the CSID Zone Default Call List (CALL DEF) record entered for a Subscriber Panel CSID.

▪All Global Call List entries available for this Subscriber Panel CSID may be used.

 

❑Overview of the Global Call List:

•There are three Forms into which the Contact Information, that will be available for the Global Call List, may be entered for each Subscriber:

1.Contacts (People To Call) (i.e., "Contacts") - This is the Form that is used to enter each Subscriber's list of Contacts.

▪This Contact Information includes multiple types of Telephone Numbers (Home, Work, Cellular, etc.), Email addresses and Pager information (if using the MKS Connect Service), and each Contact's Passcode, and User #, which may be used by an Operator to Confirm that the person that answers, is the designated Contact.

➢Note: Instead of repeatedly entering Contact information for those Subscribers with multiple CSIDs, you may use the Master CSID feature, instead (see 2, b. below).

 

2.Subscriber Panel - In addition to entering the CSIDs (and related information) for the Subscriber, the Subscriber Panel(s) section on the Central Station Data Form may identify additional Call List sets:

 

 

a.A Conditions Call List which allows for the definition of a specified set and calling order of Contacts based on the identified Alarm Condition Code.

b.An Alternate Contacts List which is entered as a CSID in the Alt.Call List field which then attaches that Alternate CSID's Contacts list to this Subscriber Panel's CSID record.

c.A Master CSID assignment, which attaches the Contacts (plus the CSID Zones and Events) entered for a different CSID being monitored for this Subscriber, to this Subscriber Panel's CSID record in lieu of entering Contacts specifically for this CSID.

d.When using the Master CSID feature, the Call Order established for the Master CSID, and the individual Call Order defined for specific CSID Zones entered for that Master CSID, are also attached.

 

3.Dealer - If a Subscriber is being monitored for a Dealer that has a CSID assigned in the Dealer Form's Call List field, and that assigned CSID has Contacts defined, the Dlr Call List button will be activated.

▪Therefore, each Alarm Dealer may enter an optional Subscriber's CSID (typically in the Special Subscriber record that is entered for that Dealer) in the Call List field on the Dealer Form.

▪Assigning that CSID automatically attaches that Dealer's list of Contacts to the Alarm Dealer record.

▪The result is that any Subscriber which is being monitored for a Dealer that has CSID assigned in the Dealer Form's Call List field, and that CSID has Contacts defined, those Contacts will also become part of the Subscriber's Global Call List.

 

4.Contact Lists - Using any of the Contacts outlined in 1 - 3, a specific a Contact List with specified parameters (Description, Contact List Type, and some combination of an Alarm Condition Code, and/or Signal ID, and/or Zone Code) may be defined identifying the what and how this Contact List is presented to the Operator at the Central Station

▪See the Contact Lists chapter for instructions on how to create and Schedule a Contact List

 

❑Understanding the operational impact of these Global Call List resources:

•The Global Call List resources for Contacts, which are outlined above, become Contacts in the Available To Call list on the Subscriber's CSID Zone, CSID Zone Override, and CSID Zone Default Call List Form.

•Therefore, the Call Order list in the CSID Zone, CSID Zone Override, and CSID Zone Default Call List Forms may be populated using all of these Global Call List Contacts.

•The result is that for every CSID Zone, CSID Zone Override, and CSID Zone Default Call List record, it is possible to establish a list of Contacts and the appropriate calling sequence of that Call List (its Calling Order) that is to be available for each Active Signal, by using one, some or all of those Contacts made available as Global Call List resources for each Subscriber.

 

❑Using the available Contacts in the Global Call List:

•Whenever an Alarm Signal is received from the Subscriber Panel's CSID, the Contacts List that will be available for the Operator to make Contact calls may include one or more of the following.

✓The Subscriber's own list of Contacts and those from the Master CSID (these Contacts are labeled as Standard).

✓If assigned, any Alternate Call List of contacts (these contacts are labeled as Alternate).

✓If assigned, the Dealer's designated Contacts List (these contacts are labeled as Dealer).

•When using the Sub Info (F2) screen to reference this Subscriber Panel's CSID, the Operator will have, in addition to the Subscriber's regular Contacts, additional access to an Alternate Call List and a Dealer's designated list of Contacts, if they are defined.

 

 

✓General - The Subscriber's Contacts list is shown on the General tab in the Call List section of the Sub Info (F2) Form.

✓Alternate - Any Alternate Call List assigned in Subscriber Panels will be shown on an optional Alternate tab in the Call List section of the Sub Info (F2) Form.

✓Dealer - Any Dealer's designated list of Contacts will be shown on an optional Dealer tab in the Call List section of the Sub Info (F2) Form.