Special Subscriber, Subscriber Panel, Panel Zone & CSID Zone Entries

❑Once you've completed the Monitoring Information entries for your Company's Monitored Subscribers, there are additional Special Subscriber, Subscriber Panel, Panel Zone and CSID Zone Entries required that are used for:

•Certain internally generated Messages and Signals which, from time to time, are sent by the SPA - Signal Processing Application,

•Central Stations who provide Dealer Monitoring Services, in which case there are special entries for the Alarm Dealers for whom those Monitoring Services are being provided.

❑These are the several types of Special Entries required and their Purpose:

1.Special Subscriber Entries - Subscriber records used by MKMSCS and SPA to properly track internal SPA Signals, supervise Receivers, and monitor Alarm Signals from any Alarm Dealer's Accounts for whom Monitoring Services are being provided.

2.Special Subscriber Panel Entries - Certain CSIDs - used internally by SPA to supervise equipment - must be defined as Subscriber Panels.

3.Special Panel Zone and/or CSID Zone Entries - Panel Zone and CSID Zone records must be defined because they are used by, and for, SPA Generated Messages for Signal Processing of Status Changes and System Errors which are required to properly manage the Central Station.

4.Special CSID Zone Entries for SPA - These entries are for the Subscriber Panel records representing the "SPA" Subscriber (see above) and used to properly identify the special, internally created signals sent by the Signal Processing Application

5.Special CSID Zone Entries for Receivers - These entries are for the Receivers, which have each been identified as Subscriber Panel CSIDs, and used to identify the special signals which may be sent to SPA by each of those individual Receivers.

6.Special Alarm Dealer Entries - Each Alarm Dealer for whom Monitoring Services is being provided must be entered as a Subscriber; and CSID Zone, Contacts (People to Call) and Event entries - for the purpose of extending the normal Operator response for those Alarm Dealers - should be created as required.

➢Note: See items I. through VI. below for detailed information about each of these requirements.

I.Special Subscriber Entries

•There are one or more "system" CSIDs that must be defined for the proper operation of SPA and the MKMSCS Central Station Monitoring modules.

•Based on the data entry method chosen for Identifying your Receivers and SPA - following the instructions in the preferred Option A., or the alternative Option B. below - you must enter either:

i.A Subscriber named "SPA" representing the SPA - Signal Processing Application itself with a Subscriber Panel CSID entered for "SPA" and additional Subscriber Panel CSIDs entered for all of the Receivers which will be connected to SPA; or

ii.An individual Subscriber record representing SPA and then create as many additional Subscriber records, as needed, to identifying each Receiver that will be connected to SPA.

❖Identifying your Receivers and SPA

Option A. - Create a "master" Subscriber record named "SPA" and identify SPA and every Receiver connected to SPA as individual CSIDs in the Subscriber Panel section below the Central Station Data section - with all of these Subscriber Panel CSIDs assigned to that single Subscriber "SPA" record.

1.The first Subscriber Panel CSID will be "SPA"

2.Then additional Subscriber Panels CSIDs - representing the Receivers - are entered as RP1, RP2, RPn..., etc., where RPn = the Receiver Port Number to which each Receiver is actually connected.

Option B. - Create as many "system" Subscriber records - each with its own individual Subscriber Panel CSID, as needed:

1.First, identify SPA, and every Receiver connected to SPA, as separate Subscriber records:

a.The first of these Subscriber records must be named "SPA".

b.Then, the additional Subscriber records for each Receiver that must be named RP1, RP2, RPn..., etc. where RPn = the Receiver Port Number to which the Receiver is actually connected.

2.Then, identify each of these Subscriber Receiver records with its own Subscriber Panel and CSID named the same as the Subscriber record.

II. Special Subscriber Panel Entries

•Regardless of whether Option A. or B. was chosen, the end result is that a Subscriber Panel with a "SPA" CSID representing the SPA - Signal Processing Application itself, and a Subscriber Panel CSID representing each Receiver connected to SPA, (identified by its Receiver Port Number - RP1, RP2, RPn - where the "n" represents the Com port, Rocket Port, Device Master, etc., through which the Receiver is connected to the Computer running SPA) must be identified using one of these methods:

a.Create a Subscriber Panel CSID for the Subscriber record named "SPA" is added with a Subscriber Panel CSID of "SPA", and additional Subscriber Panel CSIDs are added representing each Receiver connected to SPA (the preferred Option A. above), or

b.Create multiple Subscriber records - one Subscriber record representing SPA having its on Subscriber Panel CSID of "SPA", and additional Subscriber records created - one for each of the Receivers connected to SPA, each of these entered as separate Subscribers, and with each Subscriber record having its own Subscriber Panel CSID representing a specific Receiver (alternative Option B. above).

III.Special Panel Zone and CSID Zone Entries

❖Important Note: - Certain Alarm Condition Codes and Descriptions must be predefined to ensure the proper entry of the SPA and Receiver CSID Zones.

i.MSG - System Messages

ii.Additional codes may be required for future upgrades.

•Special Panel Zone Entries - Certain specialized Panel Zones must exist for each Communicator Format to identify specific circumstances. Because each Communicator Format has its own (somewhat) unique set of Panel Zones representing almost all of the Alarm Signals and Events that will be transmitted by that type of Communicator Format, each of these Communicator Formats must also have these specialized Panel Zones as outlined below:

✓Panel Zones - The Panel Zones required for each Communicator Format are as follows:

▪Signal ID = A105 Alarm Code = System Messages OCTAR = Alarm Description = Runaway alarm (Received too many signal in a small period)

▪Signal ID = A107 Alarm Code = System Messages OCTAR = Alarm Description = No CSID or SI on Alarm Signal

▪Signal ID = A108 Alarm Code = System Messages OCTAR = Alarm Description = Invalid Caller ID (Phone number not in CSID caller list)

oThree Signal ID = A108 records must be entered with the following Physical Zones and Descriptions:

Physical Zone	Descriptions (add this text to above "Invalid Caller ID" message
0	There is no phone in the subscriber panel
1	There is at least one phone number in the panel
2	There is no account with that CSID Or the account is offline Or the subscriber is a deleted account (Old Subscriber = ‘T’)

▪Signal ID = A121 Alarm Code = System Messages OCTAR = Alarm Description = Manual Customer Note

▪Signal ID = A127 Alarm Code = System Messages OCTAR = Alarm Description = Invalid SIA package or Unable to process SIA package

▪Signal ID = A128 Alarm Code = System Messages OCTAR = Alarm Description = Temp Note Added/Modified/Deleted

▪Signal ID = A130 Alarm Code = System Messages OCTAR = Alarm Description = Account canceled via Dealer Client or Millennium

▪Signal ID = A131 Alarm Code = System Messages OCTAR = Alarm Description = Account set to offline

▪Signal ID = A132 Alarm Code = System Messages OCTAR = Alarm Description = Account set to online

IV.Special CSID Zone Entries for SPA - These entries are for the Subscriber Panel records representing the "SPA" Subscriber (see above) and used to properly identify the special, internally created signals sent by the Signal Processing Application:

•CSID Zones - The CSID Zones required for the "SPA" Subscriber Panel CSID are as follows:

✓Signal ID = A109 Alarm Code = System Messages OCTAR = Alarm Description = Hard Lock not found

✓Signal ID = A110 Alarm Code = System Messages OCTAR = Alarm Description = Hard Lock Disconnected

✓Signal ID = A111 Alarm Code = System Messages OCTAR = Alarm Description = Hard Lock Connected

✓Signal ID = A112 Alarm Code = System Messages OCTAR = Alarm Description = Grace period exceeded (after hard lock not found)

✓Signal ID = A113 Alarm Code = System Messages OCTAR = Alarm Description = Invalid date computer date time on the SPA computer

✓Signal ID = A114 Alarm Code = System Messages OCTAR = Alarm Description = Database Disconnected

✓Signal ID = A115 Alarm Code = System Messages OCTAR = Alarm Description = Emergency Mode Activation

✓Signal ID = A116 Alarm Code = System Messages OCTAR = Alarm Description = Emergency Mode Deactivation

✓Signal ID = A117 Alarm Code = System Messages OCTAR = Alarm Description = Login by user into MKMSCS (Physical zone will show the Employee code)

✓Signal ID = A118 Alarm Code = System Messages OCTAR = Alarm Description = Logout by user into MKMSCS (Physical zone will show the Employee code)

✓Signal ID = A119 Alarm Code = System Messages OCTAR = Alarm Description = Background Processor Error

(This error may cause the software to not properly process the FC*, FO*, FT*, nor to move the account out of the ‘On Test’ table, nor to restore accounts out of the ‘On Hold’ state in the alarm-stack table, nor to activate/deactivate relay cards.)

✓Signal ID = A120 Alarm Code = System Messages OCTAR = Alarm Description = Invalid Package (in Receiver)

✓Signal ID = A122 Alarm Code = System Messages OCTAR = Alarm Description = Background Processing has been reset

✓Signal ID = A123 Alarm Code = System Messages OCTAR = Alarm Description = Alarm Signal Thread has been reset

✓Signal ID = A124 Alarm Code = System Messages OCTAR = Alarm Description = Shift Change timeout!

(A user has selected Shift Change, but waited more than 30 seconds to enter ID)

✓Signal ID = A125 Alarm Code = System Messages OCTAR = Alarm Description = Unattended alarm pre-activation

(Physical zone is filled with employee code)

✓Signal ID = A126 Alarm Code = System Messages OCTAR = Alarm Description = Unattended alarm activation

(Physical zone is filled with employee code)

✓Signal ID = A129 Alarm Code = System Messages OCTAR = Alarm Description = Invalid Redirection or Self Redirected alarm.

(Alarm detail will contain the original account's CSID with Signal Identifier and Physical Zone)

✓Signal ID = A130 Alarm Code = System Messages OCTAR = Alarm Description = Account canceled via Dealer Client or Millennium

✓Signal ID = A131 Alarm Code = System Messages OCTAR = Alarm Description = Account set to offline

✓Signal ID = A132 Alarm Code = System Messages OCTAR = Alarm Description = Account set to online

✓Signal ID = A133 Alarm Code = System Messages OCTAR = Alarm Description = Immx/Surview connected

✓Signal ID = A134 Alarm Code = System Messages OCTAR = Alarm Description = Immx/Surview disconnected

✓Signal ID = A135 Alarm Code = System Messages OCTAR = Alarm Description = Start Polling Process

✓Signal ID = A136 Alarm Code = System Messages OCTAR = Alarm Description = Stop Polling Process

✓Signal ID = A137 Alarm Code = System Messages OCTAR = Alarm Description = Operator Activated Manual Mode

✓Signal ID = A138 Alarm Code = System Messages OCTAR = Alarm Description = Action Plan Switch to Manual Mode

✓Signal ID = A139 Alarm Code = System Messages OCTAR = Alarm Description = Number of Unverified Zones

✓Signal ID = A140 Alarm Code = System Messages OCTAR = Alarm Description = Stack Maintenance Performed

(Physical Zone will be Operator's Employee Code)

✓Signal ID = A141 Alarm Code = System Messages OCTAR = Alarm Description = System monitoring event (failed)

▪Three Signal ID = A141 records must be entered with the following Physical Zones and Descriptions:

Zone 1: CPU

Zone 2: Memory

Zone 3: Hard drive space

✓Signal ID = A142 Alarm Code = System Messages OCTAR = Alarm Description = System monitoring event (restored)

▪Three Signal ID = A142 records must be entered with the following Physical Zones and Descriptions:

Zone 1: CPU

Zone 2: Memory

Zone 3: Hard drive space

✓Signal ID = A143 Alarm Code = System Messages OCTAR = Alarm Description = Unresponsive process detected by SysStatus

✓Signal ID = A145 Alarm Code = System Messages OCTAR = Alarm Description = Subscriber changed remotely by Dealer

✓Signal ID = A146 Alarm Code = System Messages OCTAR = Alarm Description = Signal overdue 90+ seconds

✓Signal ID = A147 Alarm Code = System Messages OCTAR = Alarm Description = Invalid records in Event table detected

✓Signal ID = A148 Alarm Code = System Messages OCTAR = Alarm Description = SMS/IVR subscribe

✓Signal ID = A149 Alarm Code = System Messages OCTAR = Alarm Description = SMS/IVR unsubscribe

✓Signal ID = A150 Alarm Code = System Messages OCTAR = Alarm Description = Operator generated Duress

✓Signal ID = A151 Alarm Code = System Messages OCTAR = Alarm Description = Signal Parsing Fails(Text2Alarm)

✓Signal ID = A152 Alarm Code = System Messages OCTAR = Alarm Description = Unacknowledged Signal Processing Notification

V.Special CSID Zone Entries for Receivers - These entries are for the Receivers, which have each been identified as Subscriber Panel CSIDs, and used to identify the special signals which may be sent to SPA by each of those individual Receivers.

➢Important Note1: In addition to the Special CSID Zone Entries listed below, you may also need to define additional Signal Identifiers, if so specified in the Manufacturer's Instructions that are provided for each Receiver your Central Station is using.

•CSID Zones - The CSID Zones required for each Receiver's Subscriber Panel are as follows:

✓Signal ID = A100 Alarm Code = System Messages OCTAR = Alarm Description = Port already open

✓Signal ID = A101 Alarm Code = System Messages OCTAR = Alarm Description = Receiver Does Not Respond

✓Signal ID = A102 Alarm Code = System Messages OCTAR = Alarm Description = Receiver Restored

✓Signal ID = A103 Alarm Code = System Messages OCTAR = Alarm Description = Server is down (Novell SFT III server)

✓Signal ID = A104 Alarm Code = System Messages OCTAR = Alarm Description = Server restored (Novell SFT III server)

✓Signal ID = A106 Alarm Code = System Messages OCTAR = Alarm Description = Generic System Alarm (Unrecognized data package)

✓Signal ID = A107 Alarm Code = System Messages OCTAR = Alarm Description = No CSID or SI on Alarm Signal

➢Important Note 2: Define the initial set of CSID Zones for a Receiver (as listed above), then use the Copy To... Icon on that CSID Zones Form to copy this initial set of CSID Zones to each of the other Subscriber Panel CSIDs representing each of the additional Receivers.

VI.Special Alarm Dealer Entries

•Enter a Subscriber record for each Alarm Dealer for whom your Company is providing Dealer Monitoring Services.

✓This special Dealer Entry may be the same Subscriber record entered for the purpose of actually monitoring that Dealer's premises, or an additional Subscriber record, if more appropriate.

•When defining your Alarm Dealers as Subscribers, keep in mind that you may also define Events, Contacts (People to Call) and CSID Zones for that Dealer.

✓These Events, Contacts (People to Call) and CSID Zones for this special Dealer Entry may be used later to populate Accounts established using the Create Mass Accounts function.

▪Using the Account Templates Form, several sets of Template Defaults may be established for each Dealer.

✓The Contacts (People to Call) associated with a Subscriber Panel CSID for this Dealer, may be assigned to any Subscriber Panel CSID being monitored for that Dealer,

✓This capability is provided to identify the Dealer Call List as part of the Global Call List for that Subscriber, and/or that set of Contacts (People to Call) may be used for the Dealer's actual monitored Account.

✓A second (internal) Subscriber Panel CSID may also be defined with it's own Contacts (People to Call) specifically for use as the Dealer Call List for the Global Call List.

•Therefore, it may be easiest to enter more than one Subscriber Panel CSID for each Alarm Dealer to define multiple sets of predefined Events, Contacts (People to Call), and CSID Zones.