Navigation: Mobile Applications > Tech Pro Mobile Application > Using Tech Pro > Completion - (Using the Complete Ticket page): Service Ticket Overview This Help File Page was last Modified on 06/29/2017

❑Understanding and Using the Service Ticket Overview page:

•This Service Ticket Overview page is where the Technician and the Subscriber may review the work that was performed.

 

Tech Pro - Service Ticket Overview page

 

✓This Review includes access to the:

▪Service Ticket,

▪Labor Hours that were recorded for this Service Ticket,

▪Inventory usage that was recorded for this Service Ticket,

▪(revised) Call List information,

▪Resolution code and Service Performed notes.

 

✓Tap the appropriate Down-Arrow to view the information for that page:

 

•Service Ticket - The Technician should review and Service Ticket information so the Subscriber understands what the Work Order required, and is shows that the work has been completed.

 

Tech Pro - Service Ticket Overview page - Service Ticket - review page

 

•Inventory/Material Usage - The Technician should discuss with the Subscriber how, where, and why the listed Items were used.

 

Tech Pro - Service Ticket Overview page - Inventory/Material Usage review page

 

•Call List - The Technician should confirm with the Subscriber that the Call List information is accurate (and make additions and/or corrections in the Call List / Call List Entry page, if needed).

 

Tech Pro - Service Ticket Overview page - Call List review page

 

•Time Sheet - The Technician should review with the Subscriber the Labor Hours that were provided (and will be charged) for completing this Service Ticket.

 

Tech Pro - Service Ticket Overview page - Time Sheet review page

 

•Completion - The Technician may also review the Resolution code and Service Performed notes with the Subscriber.

 

Tech Pro - Service Ticket Overview page - Completion review page

 

✓Once the Subscriber has been informed of, and has acknowledged that the Work Order has been completed, the Technician will access the Completion Details & Signature page

 

❑For those Companies who authorize their Technicians to collect the Payment for a completed Service Ticket while on-site:

•Look-up the Estimated Amount of the Charges that will be Invoiced for this Service Ticket.

1.On this Service Ticket Overview page: Tap the and Choose the Completion option.

2.Tap the Estimate button to view the Charges (Labor & Inventory) recorded for this Service Ticket.

 

 

 

3.Make a note of the Amount of this Estimate.

 

❑Once the Charges have been noted, the Signature page should be accessed.

•The Signature page is used to identify the Name of the Subscriber's representative, and to have that person acknowledge - by providing their Signature - that this Work Order has been completed.

Tap the Signature button to access the Signature page