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Add Service Notes page

This Help File Page was last Modified on 06/29/2017

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❑Using the Add Service Notes page        

 

HelpFilesTechPro-AddServiceNotesPage

Tech Pro - Complete Ticket's Enter Completion Details option - Add Service Notes page

 

•Resolution Code - Choose the Resolution code that best defines how the requirements of this Service Ticket were resolved.

 

HelpFilesTechPro-AddServiceNotesPage-ResolutionCodesList

Tech Pro - Add Service Notes page Resolution Code's Descriptions list

 

✓Tap the Down-Arrow on the right of the Resolution Code field to view a list of all Resolution codes and descriptions  

 

•Service Performed - Enter a brief (final) description of the services that were performed.

 

HelpFilesTechPro-AddServiceNotesPage-ServicePerformed

Tech Pro - Add Service Notes page - Service Performed field

 

HelpFilesTechPro-AddServiceNotesPage-OverviewButton Once the Resolution Code is identified and the description of the Service Performed is entered, Tap the Overview button.

✓The Service Ticket Overview page will be displayed

 

❑Next, the Service Ticket Overview page is used to Review the Service Ticket entries with the Subscriber:

•This Review includes access to the original Service Ticket and the:

✓Labor Hours that were recorded for this Service Ticket

✓Inventory usage that was recorded for this Service Ticket

✓(revised) Call List information

✓Resolution code and Service Performed notes

 

•Once the Subscriber has been informed and has accepted that the Work Order has been completed, the Technician may access the Signature page

 

HelpFilesTechPro-DetailPage3BarMenuIcon Tap the 3 Bar Menu Icon and Tap the (next) required Menu option.