Unattended Alarm Notification

This Help File Page was issued on 09/30/2017

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Unattended Alarm Notification

This Help File Page was issued on 09/30/2017

Unattended Alarm Notification - a.k.a. Dead-Man Supervision - If an Operator does not respond to an Alarm Signal within the established time period, a Predefined Message will notify (via Pager or Email) the appropriate Standby person(s) or Company.

This function is called Unattended Alarm Notification.

The appropriate Predefined Message is transmitted to the Standby person (or Company) based on the information established within the Alerts tab.

The Communications Module is not absolutely necessary.

A Web connection (for sending Emails) and a Modem (for sending Pages) is required at Each Operator's Work Station if the Communications Module is not available.

This Unattended Alarm Notification may be implemented using an Alpha Pager, E-mail connection, or Both.

Once this (sometimes referred to as "Dead-Man Supervision") feature is properly setup in MKMS, it will function automatically in the background.

 

How does it Work?

The Central Station User Options Form in MKMS allows you to turn on this Unattended Alarm Notification feature.

The Alerts tab on the Central Station Options Form contains the fields that allow you to identify up to three sets of E-mail addresses, and up to three sets of Pager notification information that will be used if an Operator fails to respond to an active Alarm Signal.

The MKMSCS Central Station Monitoring application automatically measures the time that an Operator takes to respond to (start processing) an Alarm Signal.

If that time exceeds the allowable time period, a Predefined Message - also assigned within the Alerts tab on the Central Station User Options Form - is transmitted via one or more Pager messages, one or more Email messages, or both.

Sent to the Communication Module's Event Stack.

If the Communication Module is not installed, Unattended Alarm Notification messages may be transmitted via a Modem for Pager Notifications, and/or via the Web using Outlook® driven Email Notifications.

A Web connection (for sending Emails) and/or a Modem (for sending Pages) is required at Each Operator's Work Station if the Communications Module is not available.

 

A Periodic Wakeup Alert function - provided to help reduce the likely hood of an Operator sleeping through an Alarm Signal - may also be setup.

 

Step by Step Setup of the Unattended Alarm Notification feature:

Predefined Messages - Enter the appropriate Predefined Message for an Untended Alarm Notification.

 

HelpFilesPredefinedMessageUnattendedAlarm

Predefined Messages Form - Unattended Alarm Notification

 

Central Station User Options - Open the User Options Form in MKMS.

 

HelpFilesCentralStationUserOptionsGeneral

User Options Form - Central Station Options tab

 

Select Central Station Options.

 

HelpFilesCentralStationUserOptionsAlerts

User Options Form - Central Station Options tab - Alerts sub-tab

 

Choose the Alerts tab and note that there are three (3) sub-tabs at the bottom of the Form:

1. Unattended Alarms tab - Select the Unattended Alarms tab if you are using a Modem (for Paging) and/or Web connection (for Outlook®) for communicating to someone outside the Central Station that an active alarm signal has been received, but has not been processed by an Operator.

 

HelpFilesUserOptionsCentralStationAlertsTab

Central Station Options Tab - Alerts sub-tab - Unattended Alarms sub-tab

 

Enabled? - Check the Enabled? box to turn on this function.

Alert When Signal Left Unattended for [n] minutes - Set the number or minutes, after which an Unattended Alarm Signal will trigger the Unattended Alarm Notification.

Predefined message - Use the Drop-Down Selection List provided to Choose the appropriate Predefined Message code for the Unattended Alarm Notification.

2. Pager Notification - Select the Pager Notification tab.

Note: All Pager Notification Contacts will be notified, if the data is entered below.  

Up to three individuals may be paged.

 

HelpFilesCentralStationUserOptionsAlertsTabPagerNotification

Central Station Options Tab - Alerts sub-tab - Pager Notification sub-tab

 

Primary Contact - Define the Primary Contact information for Pager Notification.

oPgr Svc - Use the Drop-Down Selection List to Choose the appropriate Pager Service.

oPgr Unit - Enter the Unit Number for this Pager.

Alternate Contact #1 - Define the Alternate Contact #1 information for Pager Notification.

oPgr Svc - Use the Drop-Down Selection List to Choose the appropriate Pager Service.

oPgr Unit - Enter the Unit Number for this Pager.

Alternate Contact #2 - Define the Alternate Contact #2 information for Pager Notification.

oPgr Svc - Use the Drop-Down Selection List to Choose the appropriate Pager Service.

oPgr Unit - Enter the Unit Number for this Pager.

3. Email Notification - Select the Email Notification tab.

Note: All Email Notification Addresses will be notified, if the data is entered below.  

Up to three individuals may be Emailed.

 

HelpFilesCentralStationUserOptionsAlertsTabEmailNotification

Central Station Options Tab - Alerts sub-tab - Email Notification sub-tab

 

Primary Email Address - Enter the Primary (preferred) Email address for an Unattended Alarm Notification.

oYou may also send these Unattended Alarm Notification Messages in the form of a Text Message, if required.

oThe chart below provides the required Text Message Addressing Information for the dozen most used Cellular Providers.

 

Cellular Providers

Addressing Information

T-Mobile

 phonenumber@tmomail.net

Virgin Mobile

 phonenumber@vmobl.com

Cingular

 phonenumber@cingularme.com

Sprint

 phonenumber@messaging.sprintpcs.com

Verizon

 phonenumber@vtext.com

Nextel

 phonenumber@messaging.nextel.com

US Cellular

 phonenumber@email.uscc.net

SunCom

 phonenumber@tms.suncom.com

Powertel

 phonenumber@ptel.net

AT&T

 phonenumber@txt.att.net

Alltel

 phonenumber@message.alltel.com

Metro PCS

 phonenumber@MyMetroPcs.com

 

Alternate Email Address #1 - Enter the first Alternate Email address for an Unattended Alarm Notification.

Alternate Email Address #2 - Enter the second Alternate Email address for an Unattended Alarm Notification.

Click the OK ü button to save your entries.