Navigation: Communications Module: Overview of the Communications Module This Help File Page was issued on 09/30/2017

❖MKS now uses the MKS Connect Service for the services previously supported by the Communications Module

 

❑The MKMS Communications Module provides the following functionality:

 

Communications Module Form

 

•Fax or Email a specified Report to a designated Subscriber or Dealer on a specific Day and Time of each week or each month.

•Page or Email a notification to a Contact, Technician or Dealer when a specific alarm is received.  

•Monitor the Communications Module's Events Stack.

•The Communications Module Events are:

✓Email or Page a Contact when a specific Zone is received.  

✓Email or Page a Contact when a signal with a specific Alarm Condition is received.  

✓Email or Page a Dealer when the Operator Dispatches on one of their Accounts.  

✓Email or Page a Subscriber when the Operator Dispatches on their Account.  

✓Email or Page a Technician with all signals received when she/he is in the field testing an Account.

•When one of these items is in this Events Stack and it reaches the designated Date and Time an Email, Fax, or Page event must occur, it will proceed automatically with that action (faxing, emailing, report printing, and/or paging).  

 

❑The interface between MKMSCM and MKMS is based on a set of database tables.

•MKMS is in control of the create, modify, and/or configuration entries.

•MKMSCS and SPA will generate message entries based on that configuration.

•MKMSCM (and/or MKMSCMSrv) will process every message created and/or reschedule (as required).

 

❑In summary, the Micro Key Millennium Series Communications Module provides:

•Automatic Faxing, Printing and E-Mailing of Reports based on Date, Time and Frequency rules established by the user.  

•Automatic Event (Alarm Signal) Notification through Paging (Digital, Internet and Alpha) sent to any or all of the following:  

✓Subscribers and People to Call when a specific CSID Zone Code is received, or if an Exception to a Supervised Event occurs.  

✓Technicians to notify them of signals received during an Alarm System Testing Procedure.  

✓Dealers - to notify them of the occurrence of (specifically requested) Alarm Events.  

✓Automated Report Printing.  

•Unattended Alarm Notification - The Central Station User Options Form contains the fields necessary to identify three sets of E-mail and Pager information to be used if an Operator fails to respond to an active Alarm Signal.

✓The MKMSCS Central Station Monitoring application measures the time that an Operator takes to respond to (start processing) an Active Signal.

✓If the Operator does not respond to an Active Signal within the established time period, a Predefined Message will be sent to the Communications Module which will notify (via Pager or Email) the appropriate person(s).

✓See Unattended Alarm Notification for a complete explanation of how to implement this feature.

 

❑The Communications Module functions internally as follows:

•MKMSCM.EXE is the application used to configure the Communications Module and may also process some, or all of the requests for the scheduled Faxing and E-Mail requirements, interfaces with external applications such as WinFaxPro and your Web connection, prints the Scheduled Reports, and handles the Alarm Event paging triggers.  

•MKMSCMSrv is the Windows® Service that may process any, or all of these functions instead of using MKMSCM to do so.

•MKMS.EXE is your MKMS application where you must establish the "communication rules" which the Communications Module is to follow.  

 

❑The Communications Module application has two screen sections:

1.An Event Stack which shows the pending and in-progress events.

 

Communications Module - Event Stack

 

2.The Events Message Board which shows the significant events that have occurred.

 

Communications Module - Event Messages dialog

 

❑What's Next?

•To start using the Communications Module, complete the information (as required) which is explained in the following chapters:

a)Configure & Use the Communications Module as per those instructions.

b)Pager Services are entered to identify the Modem Telephone numbers of Alpha Paging Services.

c)Predefined Messages are entered to assist in designing what Alpha and E-Mailed messages are transmitted.  

d)Dealer Information relating to Pager and E-mail Information must be entered.  

e)Dealer Information relating to Scheduled Reports Information must be entered.  

f)Each Subscriber's Scheduled Report Frequency should be defined - if appropriate - in the Central Station Data Form.  

g)CSID Zones accessible on the Central Station Data Form have optional required response information fields.  

h)People to Call Pager information is defined.  

i)Employee Information relating to Paging is defined.  

j)In the Central Station User Option tab specify the Predefined Message scripts on the Alerts tab to be used when contacting Technicians, Subscribers and the emergency standby individual/company for Unattended Alarm Notification.  

 

10/28/2017