This Help File Page was last Modified on 09/04/2017
❑Using the Special Function Links:
•There are four Work Order Special Function Links which are only available on the Web Tech - Work Order Page:
1.Service Performed - Click the Service Performed Link to display the Service Performed Page in which a previously entered work description may be viewed, or a new or modified description of the work that was performed by the Technician may be entered.
Web Tech - Work Order -Service Performed Page
▪Type the appropriate information into the space provided, and Press the Post button to complete the entry.
2.(View) Service History - Click the Service History Link to access a list of (up to the 10 most recent) Service Requests entered for this Account.
▪Any of the 10 most recent Completed Service Requests for any CSID identified for this Account will be listed from the Newest to the Oldest based on each Work Order's Date of Service.
Web Tech - Work Order - Service History Page
3.Look Up Alarm History - Click the Alarm History Link to access an Alarm History for this Subscriber - listed from the Newest to the Oldest based on the Date and Time each Signal was received - listing the 50 most recent Alarm Signals received from any CSID defined for this Account (unless a CSID has an associated Master CSID identified) and optionally other sets of Alarm Signals (51-100, 101 - 150, 151 - 200, etc.) based on the Link selected.
Web Tech - Work Order - Alarm History Listing
4.Print - Click the Print Link to send the currently selected Work Order to an available printer (attached to the computer, or available within the Cloud for the wireless device.