Navigation: Mobile Applications > Tech Pro Mobile Application > Using Tech Pro: On-Test Panels This Help File Page was last Modified on 07/03/2017

❑There are many times throughout the day that a Technician will need to place a Subscriber Panel CSID On Test.

➢Note:  A Technician may only place a Subscriber's Subscriber Panel CSID On Test when the Can Place Accounts On Test? option is Checked on that Employee Form's Security tab,

▪Thereafter that Employee (Technician) may Place an Account on Test using this On-Test Panels page.

 

❑The On-Test Panels page lists the Panels (i.e., CSIDs) - associated with this Service Ticket - which are On Test.

On the Service Ticket page, Tap the 3 Bar Menu Icon , then Tap the On-Test Panels option to display the On-Test Panels page.

✓By default, no Accounts are on test - meaning that all signals sent by the Subscriber's Alarm System would (and will) be processed in the normal manner.

 

Tech Pro app - Service Ticket - On-Test Panels page - No Panels are currently on test

 

•The CSIDs which are On Test for the Subscriber associated with this Service Ticket will be displayed with the following information.

✓Panels (CSIDs and/or specific Zones and/or specific Signal IDs) that are On Test will be listed.

 

Tech Pro app - Service Ticket - On-Test Panels page - currently On-Test Panels are listed

 

❑Using the On-Test Panels page:

 

Tap the Add-On-Test Panel button to place an Account on Test.

✓This will display the Add Panel page. Enter the On-Test information following the instructions below:

 

Tech Pro app - Service Ticket - Add Panel page

 

 

✓CSID - If this Subscriber has only one CSID, that CSID will automatically be inserted into the CSID field.

▪However, when this Subscriber has more than one CSID:

 

Tech Pro app - Add Panel page - with Multiple CSIDs available

 

oTap the Down-Arrow to the right of the CSID field to view a list of All CSIDs defined for this Subscriber.

oTap the CSID that is to be placed On Test.

 

✓Time - By default, 60 min will be inserted.

▪However, there are several other predefined time periods available:

 

Tech Pro app - Add Panel page - with list of available Time options

 

oTap the Down-Arrow to the right of the Time field to view a list of All available Time options.

oTap the desired Time option for this On Test entry.

 

✓Zone - by default, no Zone information will be provided and so All Zones for this CSID will be placed On Test.

▪However, when the Technician only wants to put a single Zone On Test, but leave the remainder of the Zones active:

 

Tech Pro app - Add Panel page - Zone and Signal entry

 

oEnter the specific Zone (number) that is to be placed On Test

oOptionally, the Technician may also specify a Signal ID (see "Signal" below) with the Zone entry

oThe result is: Only that combination of Zone and Signal ID will be placed On Test.

 

✓Signal - by default, no Signal ID information will be provided and so All Signal IDs for this CSID will be placed On Test.

▪However, when the Technician only wants to put a single Signal ID On Test, but leave the remainder of the Signal IDs active:

oOptionally, the Technician may also specify a Zone (number) (see "Zone" above) with the Signal ID entry

oThe result is: Only that combination of Signal ID and Zone will be placed On Test.

 

✓Note - Enter a brief note or comment to explain why this Panel (CSID and/or specific Zone and/or specific Signal ID) has been placed On Test.

•This Note entry will become part of this CSIDs Alarm History

 

Tap the Post button to implement this On-Test Panel entry.

 

Tech Pro app - Add Panel page - On-Test Panel Added Successfully!

 

✓The Add Panel page will be closed and the On-Test Panels page will be displayed with the new On Test entry.

 

Tech Pro app - Service Ticket - On-Test Panels page - newly entered On Test entry is circled

 

 

❑Editing an Existing On Test entry: Once a Panel has been placed On Test, if the Technician has to modify that information later:

Tap the Edit button to display the Edit Panel page

 

Tech Pro app - Edit Panel page - Zone and Signal entry

 

✓CSID - If the Technician originally Selected the wrong CSID, she/he may want to simply delete the On Test record

▪ Tap the Remove button to delete this On Test record.

▪Then, the Technician may Add a new On Test entry, if required (see discussion above).

 

✓Time - To change the number of minutes which this Panel (CSID and/or Zone, and/or Signal ID):

▪Tap the Down-Arrow to the right of the Time field to view a list of All available Time options.

▪Tap the required Time option for this On Test entry.

 

✓Zone - To add or change the Zone, modify as needed.

 

✓Signal - To add or change the Signal ID, modify as needed.

 

✓Note - To add or change the Description, modify as needed.

 

Tap the Post button to record the changes (or deletion).

 

Tap the 3 Bar Menu Icon and Tap the (next) required Menu option.