Web Tech New Features & Fixes

❑Welcome to the Summary Page which describes the major New Features recently added to the Web Tech Service.

•When logging In, an Update Notes: list may be displayed with certain new features identified.

•This New Features Table contains two columns of data relating to each of these New features:

1.Chapter Links - This column lists of the link(s) to the chapter(s) where the previous instructions, illustrations and explanations have been revised to reflect the program changes and/or enhancements.

2.Description of the Enhancement - A brief explanation of the new features, functions and enhancements that have been added in this release with links to all of the affected chapters and some related chapters, also.

HelpFilesWebTechLogin-NewFeaturesMessage

Micro Key Web Tech - Login page - Update Notes

❑Understanding the New features Chart:

•Updates are listed from newest to oldest.

•The Chapter Links are provided for finding the instructions, illustrations, and details on the operation and usage of the new feature(s).

•A brief Description of the Enhancement is shown, sometimes with additional Chapter Links.

Program Module(s) Affected	Chapter Links	Description of the Enhancement
Web Tech Service	Google Chrome	Upgraded the SSL connection type to TLS (this was required for compatibility with the Chrome® browser)
Web Tech Service	Security	Updated SSL certificates (SHA2) and Extended User session's timeout to 2 hours (rather than 20 minutes)
Web Tech Service	Work Order Fields Web Tech Work Order Form Web Tech Work Order Completion Section	Custom Fields may now be defined for the Web Tech Work Order. ▪Prior to Completing a Work Order, when Custom Fields are defined, they will be displayed in the Web Tech Work Order Completion Section. ▪The Technician must enter any required, and optional information, as appropriate, before Clicking the Complete this work order button. ▪See the Work Order Fields chapter for more information. ▪User time-out has been extended from 20 Minutes to Two Hours.
Web Tech Service	Web Tech Work Order Form	Initially the Work Order Page will be displayed in a "collapsed" format. ▪When the Technician needs to view the information for any of the Work Order Page sections, she/he must now Click on the section Link. ▪This update increases the speed of the Web Tech Service.
Web Tech Service	Web Tech Work Order Form	The Work Order Page now has a Contact List section Link that provides a list of the People To Call defined for that Subscriber. ▪Directions, the Salesperson, and Service ID fields have been added to the Work Order Page. ▪A new Service Performed Link on the Work Order Page now allows the Technician to enter that information anytime (not just when Completing the Work Order). ▪If the Subscriber - whose Work Order Form is being displayed - has more than one Subscriber Panel CSID defined, the Zone and Description information will be listed for all of those CSIDs.
Web Tech Service	Web Tech Work Order Form	The Work Order Page now has a Zone Description section Link that provides a list of the Physical Zones defined in the Subscriber's CSID Zones Form. ▪Only CSID Zone records with a Physical Zone defined - but having no Signal ID - will be included in the Zone Description list. ▪Added Directions, Salesperson, and Service ID fields to the Work Order page.
Web Tech Service	Web Tech Work Order Form	The Alarm History Link on the Work Order Page now lists the first 50 of the most recent Alarm Signals received from any CSID defined for this Account. ▪Optionally other sets of Alarm Signals (51-100, 101 - 150, 151 - 200, etc.) may be viewed based on the Link selected.
Web Tech Service	Web Tech Inventory Items	The Drop-Down Selection List used to Choose the appropriate Inventory Item will now contain only those Sale-Purchase Items which have a Check in the Show on Work Order / Service Request box, and the Quantity will now default to one ("1"). ▪This will now reduce the Drop-Down Selection List list to a manageable size, and more importantly, with a definable content.
Web Tech Service	Completion Section	When using a touch-screen enabled device, a Signature may now be captured from within the Web Tech Work Order Completion Section and will be stored in the database. ▪The Service Performed field may now be modified here. ▪Once a Signature is captured, when that Service Request is printed with MKMS, the hand-written Signature will be reproduced on that printed Work Order.
Web Tech Service	Various Pages	▪Fixed the 7 Day View feature when the Technician specified that time frame for listing Work Orders ▪Fixed error with "Two Active Databases" message when viewing Alarm & Service History ▪Fixed issue with Printing Work Orders

•Other corrections:

✓Fixed issue printing Work Orders

✓Added Directions, Salesperson, and Service ID fields to Work Order

✓Fixed error reporting "Two Active Database Request" on Alarm and Service History reports

✓Added Zone Descriptions for all CSIDs on Current Subscriber