Navigation: Mobile Applications > Web Tech Service > Using Web Tech Service Home Page: Web Tech Change Status This Help File Page was last Modified on 09/04/2017

❑The Web Tech - Change Status Page allows the currently logged in Technician to reset his/her Tech Status.

•Click this Change Link on the Web Tech Work Order List Page to open the Web Tech Change Status Page. where the Technician may easily record their current Status setting.

 

Web Tech - Home Page with Work Order Listing - Change (status) option

 

•The Web Tech Change Status Page will be displayed.  

✓This is where the Technician may easily record his/her current Status setting.

 

Web Tech - Change Status Page

 

✓Change Status - Using the Drop-Down Selection List provided, the Technician will Choose their current Status.

 

Web Tech - Change Status Page- Status Options

 

✓Work Order -  Using the Drop-Down Selection List provided, the Technician may Choose the appropriate Work Order number, if required.

▪The Arrived, Completed, Departed, and In Route Status Codes all require that a Work Order number be selected.

▪Only Work Orders assigned for the currently selected day will be in the selection list.

 

Web Tech - Change Status Page- Status update

 

✓Comments - Any additional information may be entered here, as appropriate.

 

✓Post (Cancel) - Click the Post button to record this change in Tech Status (or Cancel to abort this change).

 

Web Tech - Work Order Listing (Home) Page- Status updated

 

➢Note: When a Technician changes their Tech Status to Completed, or Departed, Web Tech sets their Status to Idle.

 

 

Technician Status changes are immediately posted within MKMS to the Tech Status Form and the Service Request Detail tab on the Service Request Form.