Navigation: Service Tracking System: Service Tab on the MKMS Desktop This Help File Page was last Modified on 10/15/2024

❑The Service Tab on the MKMS Desktop provides six functions that will be used regularly in conjunction with the Service Tracking System.

 

Service Tab on the MKMS Desktop

 

•Auto Service - Creates the Work Orders for each of the Recurring Services that are required to be performed during the selected period.

 

Auto Service dialog

 

•Tech Schedule - Accesses a comprehensive Technician scheduling tool from which any Work Order which has not yet been completed, may be scheduled.

 

Technician Scheduling Form -  with Scheduled Work Orders

 

•Tech Status - Allows any User (Scheduler, Service Manager, Central Station Manager, etc.) to maintain an up-to-the-minute view of the work status of each of the Technicians on duty, by allowing the appropriate User to make - in real time - updates to each Technician's work status (i.e., Idle, Arrived, Completed, Departed, In Route, Lunch, Unavailable).

 

Technician Status Form

 

•Quick Work Order - Provides a Work Order entry Form to initiate a Service Request document for a Selected Subscriber.

 

Quick Work Order Form

 

•Transfer Service History - Allows a User to transfer the Service History from one Subscriber to another

 

   Transfer Service Form

 

✓This is used when the current Subscriber vacates a home or business, and then a new Subscriber takes over that existing system - thereby preserving that system's maintenance history.

 

•Time Sheet - Allows a User to make Time Sheet entries for Servicing Technicians

 

Time Sheet Form for maintaining each Technician's Time Sheet

 

•Contacts - The Contacts Form provides a means to enter almost any type of contact information (name, job, phone, email, etc.) for almost any purpose (e.g., Work Order)

 

Work Order (circled) Linked Subscriber on the Contacts Form shown as opened from the Service Tracking tab

 

•Help - Opens a sub-menu with several Help File options, and provides access to the About box.

 

Service tab - Help option Menu

 

•Search by Work Order - This option provides a Fast Work Order Search that allows you to enter a Work Order Number and instantly view the standard, full length Work Order information.

 

Fast Work Order Search dialog