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Special Subscriber, Subscriber Panel, Panel Zone & CSID Zone Entries

This Help File Page was last Modified on 02/06/2016

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Special Subscriber, Subscriber Panel, Panel Zone & CSID Zone Entries

This Help File Page was last Modified on 02/06/2016

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Special Subscriber, Subscriber Panel, Panel Zone & CSID Zone Entries

This Help File Page was last Modified on 02/06/2016

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Once you've completed the Monitoring Information entries for your Company's Monitored Subscribers, there are additional Special Subscriber, Subscriber Panel, Panel Zone and CSID Zone Entries required that are used for:

Certain internally generated Messages and Signals which, from time to time, are sent by the SPA - Signal Processing Application,

Central Stations who provide Dealer Monitoring Services, in which case there are special entries for the Alarm Dealers for whom those Monitoring Services are being provided.

 

These are the several types of Special Entries required and their Purpose:

1.Special Subscriber Entries - Subscriber records used by MKMSCS and SPA to properly track internal SPA Signals, supervise Receivers, and monitor Alarm Signals from any Alarm Dealer's Accounts for whom Monitoring Services are being provided.

2.Special Subscriber Panel Entries - Certain CSIDs - used internally by SPA to supervise equipment - must be defined as Subscriber Panels.

3.Special Panel Zone and/or CSID Zone Entries - Panel Zone and CSID Zone records must be defined because they are used by, and for, SPA Generated Messages for Signal Processing of Status Changes and System Errors which are required to properly manage the Central Station.

4.Special CSID Zone Entries for SPA - These entries are for the Subscriber Panel records representing the "SPA" Subscriber (see above) and used to properly identify the special, internally created signals sent by the Signal Processing Application  

5.Special CSID Zone Entries for Receivers - These entries are for the Receivers, which have each been identified as Subscriber Panel CSIDs, and used to identify the special signals which may be sent to SPA by each of those individual Receivers.

6.Special Alarm Dealer Entries - Each Alarm Dealer for whom Monitoring Services is being provided must be entered as a Subscriber; and CSID Zone, People to Call and Event entries - for the purpose of extending the normal Operator response for those Alarm Dealers - should be created as required.

Note: See items I. through VI. below for detailed information about each of these requirements.

 

I.Special Subscriber Entries

There are one or more "system" CSIDs that must be defined for the proper operation of SPA and the MKMSCS Central Station Monitoring modules.

Based on the data entry method chosen for Identifying your Receivers and SPA - following the instructions in the preferred Option A., or the alternative Option B. below - you must enter either:

i.A Subscriber named "SPA" representing the SPA - Signal Processing Application itself with a Subscriber Panel CSID entered for "SPA" and additional Subscriber Panel CSIDs entered for all of the Receivers which will be connected to SPA; or

ii.An individual Subscriber record representing SPA and then create as many additional Subscriber records, as needed, to identifying each Receiver that will be connected to SPA.

 

Identifying your Receivers and SPA

Option A. - Create a "master" Subscriber record named "SPA" and identify SPA and every Receiver connected to SPA as individual CSIDs in the Subscriber Panel section below the Central Station Data section - with all of these Subscriber Panel CSIDs assigned to that single Subscriber "SPA" record.  

The first Subscriber Panel CSID will be "SPA"

Then additional Subscriber Panels CSIDs - representing the Receivers - are entered as RP1, RP2, RPn..., etc., where RPn = the Receiver Port Number to which each Receiver is actually connected.

 

Option B. - Create as many "system" Subscriber records - each with its own individual Subscriber Panel CSID, as needed:

First, identify SPA, and every Receiver connected to SPA, as separate Subscriber records:

oThe first of these Subscriber records must be named "SPA".

oThen, the additional Receiver records must be named RP1, RP2, RPn..., etc. where RPn = the Receiver Port Number to which the Receiver is actually connected.

Then, identify each of these Subscriber Receiver records with its own Subscriber Panel and CSID named the same as the Subscriber record.

 

II. Special Subscriber Panel Entries

Regardless of whether Option A. or B. was chosen, the end result is that a Subscriber Panel with a "SPA" CSID representing the SPA - Signal Processing Application itself, and a Subscriber Panel CSID representing each Receiver connected to SPA, (identified by its Receiver Port Number - RP1, RP2, RPn - where the "n" represents the Com port, Rocket Port, Device Master, etc., through which the Receiver is connected to the Computer running SPA) must be identified using one of these methods:

a.Create a Subscriber Panel CSID for the Subscriber record named "SPA" is added with a Subscriber Panel CSID of "SPA", and additional Subscriber Panel CSIDs are added representing each Receiver connected to SPA (the preferred Option A. above), or

b.Create multiple Subscriber records - one Subscriber record representing SPA having its on Subscriber Panel CSID of "SPA", and additional Subscriber records created - one for each of the Receivers connected to SPA, each of these entered as separate Subscribers, and with each Subscriber record having its own Subscriber Panel CSID representing a specific Receiver (alternative Option B. above).

 

III.Special Panel Zone and CSID Zone Entries

Important Note: - Certain Alarm Condition Codes and Descriptions must be predefined to ensure the proper entry of the SPA and Receiver CSID Zones.

i.MSG - System Messages

ii.Additional codes may be required for future upgrades.

 

Special Panel Zone Entries - Certain specialized Panel Zones must exist for each Communicator Format to identify specific circumstances. Because each Communicator Format has its own (somewhat) unique set of Panel Zones representing almost all of the Alarm Signals and Events that will be transmitted by that type of Communicator Format, each of these Communicator Formats must also have these specialized Panel Zones as outlined below:

Panel Zones -  The Panel Zones required for each Communicator Format are as follows:

Signal ID = A105        Alarm Code = System Messages        OCTAR = Alarm        Description = Runaway alarm (Received too many signal in a small period)

Signal ID = A107        Alarm Code = System Messages        OCTAR = Alarm        Description = No CSID or SI on Alarm Signal

Signal ID = A108        Alarm Code = System Messages        OCTAR = Alarm        Description = Invalid Caller ID (Phone number not in CSID caller list)

oThree Signal ID = A108 records must be entered with the following Physical Zones and Descriptions:

 

Physical Zone

Descriptions (add this text to above "Invalid Caller ID" message

0

There is no phone in the subscriber panel

1

There is at least one phone number in the panel

2

There is no account with that CSID

Or the account is offline

Or the subscriber is a deleted account (Old Subscriber = ‘T’)

 

Signal ID = A121        Alarm Code = System Messages        OCTAR = Alarm        Description = Manual Customer Note

Signal ID = A127        Alarm Code = System Messages        OCTAR = Alarm        Description = Invalid SIA package or Unable to process SIA package

Signal ID = A128        Alarm Code = System Messages        OCTAR = Alarm        Description = Temp Note Added/Modified/Deleted

Signal ID = A130                Alarm Code = System Messages        OCTAR = Alarm        Description = Account canceled via Dealer Client or Millennium

Signal ID = A131                Alarm Code = System Messages        OCTAR = Alarm        Description = Account set to offline

Signal ID = A132        Alarm Code = System Messages        OCTAR = Alarm        Description = Account set to online

 

IV.Special CSID Zone Entries for SPA - These entries are for the Subscriber Panel records representing the "SPA" Subscriber (see above) and used to properly identify the special, internally created signals sent by the Signal Processing Application:

CSID Zones -  The CSID Zones required for the "SPA" Subscriber Panel CSID are as follows:

Signal ID = A109                Alarm Code = System Messages        OCTAR = Alarm        Description = Hard Lock not found

Signal ID = A110        Alarm Code = System Messages        OCTAR = Alarm        Description = Hard Lock Disconnected

Signal ID = A111        Alarm Code = System Messages        OCTAR = Alarm        Description = Hard Lock Connected

Signal ID = A112        Alarm Code = System Messages        OCTAR = Alarm        Description = Grace period exceeded (after hard lock not found)

Signal ID = A113        Alarm Code = System Messages        OCTAR = Alarm        Description = Invalid date computer date time on the SPA computer

Signal ID = A114        Alarm Code = System Messages        OCTAR = Alarm        Description = Database Disconnected

Signal ID = A115        Alarm Code = System Messages        OCTAR = Alarm        Description = Emergency Mode Activation

Signal ID = A116        Alarm Code = System Messages        OCTAR = Alarm        Description = Emergency Mode Deactivation

Signal ID = A117        Alarm Code = System Messages        OCTAR = Alarm        Description = Login by user into MKMSCS (Physical zone will show the Employee code)

Signal ID = A118        Alarm Code = System Messages        OCTAR = Alarm        Description = Logout by user into MKMSCS (Physical zone will show the Employee code)

Signal ID = A119        Alarm Code = System Messages        OCTAR = Alarm        Description = Background Processor Error

(This error may cause the software to not properly process the FC*, FO*, FT*, nor to move the account out of the ‘On Test’ table, nor to restore accounts out of the ‘On Hold’ state in the alarm-stack table, nor to activate/deactivate relay cards.)

Signal ID = A120        Alarm Code = System Messages        OCTAR = Alarm        Description = Invalid Package (in Receiver)

Signal ID = A122        Alarm Code = System Messages        OCTAR = Alarm        Description = Background Processing has been reset

Signal ID = A123        Alarm Code = System Messages        OCTAR = Alarm        Description = Alarm Signal Thread has been reset

Signal ID = A124        Alarm Code = System Messages        OCTAR = Alarm        Description = Shift Change timeout!

(A user has selected Shift Change, but waited more than 30 seconds to enter ID)

Signal ID = A125        Alarm Code = System Messages        OCTAR = Alarm        Description = Unattended alarm pre-activation

(Physical zone is filled with employee code)

Signal ID = A126        Alarm Code = System Messages        OCTAR = Alarm        Description = Unattended alarm activation

(Physical zone is filled with employee code)

Signal ID = A129        Alarm Code = System Messages        OCTAR = Alarm        Description = Invalid Redirection or Self Redirected alarm.

(Alarm detail will contain the original account's CSID with Signal Identifier and Physical Zone)

Signal ID = A133        Alarm Code = System Messages        OCTAR = Alarm        Description = Immx/Surview connected

Signal ID = A134        Alarm Code = System Messages        OCTAR = Alarm        Description = Immx/Surview disconnected

Signal ID = A135        Alarm Code = System Messages        OCTAR = Alarm        Description = Start Polling Process

Signal ID = A136        Alarm Code = System Messages        OCTAR = Alarm        Description = Stop Polling Process

Signal ID = A137        Alarm Code = System Messages        OCTAR = Alarm        Description = Operator Activated Manual Mode

Signal ID = A138        Alarm Code = System Messages        OCTAR = Alarm        Description = Action Plan Switch to Manual Mode

Signal ID = A139        Alarm Code = System Messages        OCTAR = Alarm        Description = Number of Unverified Zones

Signal ID = A140        Alarm Code = System Messages        OCTAR = Alarm        Description = Stack Maintenance Performed

(Physical Zone will be Operator's Employee Code)

Signal ID = A141        Alarm Code = System Messages        OCTAR = Alarm        Description = System monitoring event (failed)

Three Signal ID = A141 records must be entered with the following Physical Zones and Descriptions:

Zone 1: CPU

Zone 2: Memory

Zone 3: Hard drive space

Signal ID = A142        Alarm Code = System Messages        OCTAR = Alarm        Description = System monitoring event (restored)

Three Signal ID = A142 records must be entered with the following Physical Zones and Descriptions:

Zone 1: CPU

Zone 2: Memory

Zone 3: Hard drive space

Signal ID = A143        Alarm Code = System Messages        OCTAR = Alarm        Description = Unresponsive process detected by SysStatus

 

V.Special CSID Zone Entries for Receivers - These entries are for the Receivers, which have each been identified as Subscriber Panel CSIDs, and used to identify the special signals which may be sent to SPA by each of those individual Receivers.

Important Note1: In addition to the Special CSID Zone Entries listed below, you may also need to define additional Signal Identifiers, if so specified in the Manufacturer's Instructions that are provided for each Receiver your Central Station is using.

 

CSID Zones -  The CSID Zones required for each Receiver's Subscriber Panel are as follows:

Signal ID = A100        Alarm Code = System Messages        OCTAR = Alarm        Description = Port already open

Signal ID = A101        Alarm Code = System Messages        OCTAR = Alarm        Description = Receiver Does Not Respond

Signal ID = A102        Alarm Code = System Messages        OCTAR = Alarm        Description = Receiver Restored

Signal ID = A103        Alarm Code = System Messages        OCTAR = Alarm        Description = Server is down (Novell SFT III server)

Signal ID = A104        Alarm Code = System Messages        OCTAR = Alarm        Description = Server restored (Novell SFT III server)

Signal ID = A106        Alarm Code = System Messages        OCTAR = Alarm        Description = Generic System Alarm (Unrecognized data package)

Signal ID = A107         Alarm Code = System Messages        OCTAR = Alarm        Description = No CSID or SI on Alarm Signal

 

Important Note 2: Define the initial set of CSID Zones for a Receiver (as listed above), then use the Copy To... Icon on that CSID Zones Form to copy this initial set of CSID Zones to each of the other Subscriber Panel CSIDs representing each of the additional Receivers.

 

VI.Special Alarm Dealer Entries

Enter a Subscriber record for each Alarm Dealer for whom your Company is providing Dealer Monitoring Services.

This special Dealer Entry may be the same Subscriber record entered for the purpose of actually monitoring that Dealer's premises, or an additional Subscriber record, if more appropriate.

When defining your Alarm Dealers as Subscribers, keep in mind that you may also define Events, People to Call and CSID Zones for that Dealer.

These Events, People to Call and CSID Zones for this special Dealer Entry may be used later to populate Accounts established using the Create Mass Accounts function.

Using the Account Templates Form, several sets of Template Defaults may be established for each Dealer.

The People to Call associated with a Subscriber Panel CSID for this Dealer, may be assigned to any Subscriber Panel CSID being monitored for that Dealer,

This capability is provided to identify the Dealer Call List as part of the Global Call List for that Subscriber, and/or that set of People to Call may be used for the Dealer's actual monitored Account.

A second (internal) Subscriber Panel CSID may also be defined with it's own People to Call specifically for use as the Dealer Call List for the Global Call List.

Therefore, it may be easiest to enter more than one Subscriber Panel CSID for each Alarm Dealer to define multiple sets of predefined Events, People to Call, and CSID Zones.