People To Call - (Contacts)

This Help File Page was issued on 09/30/2017

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People To Call - (Contacts)

This Help File Page was issued on 09/30/2017

As an Alarm Signal is being handled by an Operator, the active Call Order - the one to be used for the Notification step - is derived from one of five sources:

1.The order in which the People To Call were entered originally.

2.The revised order for People To Call re-set in the Call Order Form.

3.The special Call Order established in a CSID Zone record.

4.The special Call Order established in a CSID Zone Override record.

5.The special Call Order established in the CSID Zone Default Call List in that CSID Zone record.

Note:  See the Call Order Tab for a complete discussion relating to the sequence in which Notifications are made.  Also see Contact List Maintenance information.


The Monitoring of Alarm Systems requires:

a.Police Departments, Fire Departments, Emergency Medical Services (these are identified in the Town Codes Form) may be Dispatched, and/or other specialty service responders (e.g., Security Companies) are also able to be identified so they may be Dispatched when required,

b.That Before Dispatch and After Dispatch Contacts may be identified as needed (see Contact List Maintenance), and

c.Includes provisions for the Notification of a "third party" that there has been an emergency which requires they be notified, and perhaps to also respond in some manner.


Different types of emergencies may require that different sets of people be notified. These may include:

i.Family members.

ii.Friends and Neighbors,

iii.Specialty service providers,  

iv.designated Company Employees,

v.Security Companies.


Because there are many types of emergencies (i.e., Alarm Conditions), each alarm event may require that those who are being notified, are contacted in a different sequence.

In some case, this "third party" call may be the only notification that occurs.


To accommodate this need, an appropriate list of People To Call must be maintained for each Subscriber, and/or each Subscriber Panel CSID, for whom the Central Station is providing monitoring services.


Contact List Maintenance information may also be entered for any Subscriber Panel CSID for whom your Company provides Monitoring Services.

The Contact List Maintenance Form's tabs and sub-tabs provides the interface:

1.To design specific Contact Lists for specific Purposes, and

2.To design specific Contact Schedules for specific Days and Times, and Alarm Events, and

3.To assign a Contact Schedule to a designated Contact List or to an individual Contact (e.g., People To Call, Alternate call list, and/or Dealer call list member)


People To Call - (Contacts) tab names, telephone numbers, and other important information for these People To Call:

Open the Subscribers Form and Retrieve (F2 Search) the appropriate Subscriber record.

Select the Edit View Icon and Choose the Monitoring Tab and locate the Subscriber Panels section.

Select the appropriate Subscriber Panel's CSID.

Click the People To Call - (Contacts) tab.

Click the People To Call sub-tab.



Subscriber Panels section - People To Call - (Contacts) tab - People To Call sub-tab showing its Comments tab


The People To Call - (Contacts) tab, with the Names and Contact Information that were entered for the selected Subscriber Panel's CSID, will be displayed

This People To Call - (Contacts) tab may be Re-sized by Dragging the Top and/or Bottom up or down, and/or the Right side in or out.


Navigation Menu - The Navigation Menu is located at the top of the People To Call tab.




This Navigation Menu provides the normal Record Movement, Add, Delete, Save, Cancel,  and Refresh options; as well as the special Search, Copy To, and List functions.  

If a Comment has been entered for the currently selected contact, a  See Comments  message is flashed.


Record Editing section - The details of the currently selected record are displayed below the Navigation Menu at the center (Main Body) of the People To Call tab.



People To Call tab - Record Editing section


Note: The purpose of assigning a Master CSID to a Subscriber Panel's CSID is to avoid having to enter more than one set of CSID Zones, People To Call records, and/or Events for a Subscriber.  

For those Subscribers with multiple CSIDs defined, using the Master CSID feature explained in the Subscriber Panels chapter, you may:

a)Create one set of People to Call for a specific Subscriber Panel CSID.

b)Assign that CSID as the Master CSID to any other Subscriber Panel CSIDs being monitored for that Subscriber.

c)Each of the CSIDs to which that Master CSID has been assigned, will "inherit" all of the People To Call (CSID Zones and Events) entered for the Master CSID.


Entering the People To Call:  On the Navigation Menu located at the top of the People To Call tab

Click the Insert ("+") Icon to start the entry.




These People To Call are only being entered for the currently selected Subscriber Panel CSID (unless this CSID is identified as the Master CSID (see ØNote above).


Contact Type - Use the Drop-Down Selection List to Choose either Central Station Only, or Access Ctr.& Cen.Station.

Central Station Only - If this contact information is only used in the course of monitoring signals, make this selection.

Access Control & Central Station - Used for both Monitoring related responses and Access Control responses through VertX.

Name - Enter the Name - as the Operator should normally say it.

Title - Enter the appropriate title of this individual, if needed.

The same person may have many telephone numbers defined.

However, if there is more than one individual with this same Name, be sure to enter a different Title for each person with that Name.

Street - Enter the person's street address.

City - Enter their city.

State - Enter the state.

Zip - Enter the zip code.

Click the HelpFilesNavigationMenuSaveIcon to record this People To Call entry.


Call Order sub-tab - Provided for setting the default sequence in which these People To Call should be notified:



People To Call - (Contacts) tab - Call Order tab


Image sub-tab - Entering an Image for a specific People To Call contact:

On the People To Call - Contacts) tab , Click the Image sub-tab to insert an Image of the selected Person.

Note: You must enter Name before attempting to attach an image to a People To Call record.



Image tab on the People To Call tab


Choose - Click the Choose button and, using the standard Windows® dialogue box provided, locate the desired image file.

This should be a BMP or JPG file approximately 5 x 5 inches at 72 ppi.

Image Adjustment - Once the People To Call's BMP or JPG image file is selected, Choose the Image Adjustment method that best displays your People To Call Image in the display box by alternately Clicking Show Image At Actual Size and Stretch Image To Fit.

Save - Click the HelpFilesNavigationMenuSaveIcon on the Image tab once you are satisfied with the Image Adjustment setting.


Note: If you want to re-do this process, Click the Clear Icon and repeat the steps above.


Call Numbers - Enter as many contact Telephone Numbers for this individual, as are available and appropriate.

Click the HelpFilesNavigationMenuNewIcon to start a new Call Numbers entry



Call Numbers section of the People To Call tab


Phone Number - Enter the telephone number following the rules below.

(Note: If you have not Checked Remove Phone Formatting in User Options Form's Company Options tab, Formatting - parentheses and dashes - is applied automatically by the system - you do not have to type them.)

If no area code is needed, enter the telephone number (it cannot start with a 1)

If you have 10 digit dialing where no "1"prefix is needed, but you do need to dial an area code as part of the telephone number:

Press the <Space Bar> first.

Enter the three digit area code.

Then enter the seven digit telephone number.

Correct telephone number formatting will occur automatically.

Long distance numbers (with a "1" prefix) are entered as such with the formatting parentheses and dash supplied automatically

Extension - Enter the appropriate extension number (up to 8 characters), if required.

Number Type - Use the Drop-Down Selection List to Choose the type (or location) of this Telephone Number.




Pager ID Note - If using a Pager for contact, enter Pager ID information, as needed.

SMS - Check this box if this individual and this Cell Phone Number may be used to notify this Subscriber's Contact (via an SMS Text Message) of low Priority level Alarm Signals

This assumes that the Subscriber has opted into this Automated Text Notification service.

Click the HelpFilesNavigationMenuSaveIcon to record this Call Number information.


Using the Reorder button in the Call Numbers section of the People To Call Form:  

Reorder - You may adjust the sequence that the Call Numbers will be listed (when displayed for the Operator).




Click the Reorder button above the Call Numbers list.

Reorder Call Numbers - The Reorder Call Numbers dialog will be displayed.



Reorder Call Numbers dialog


Click to select the Phone Number to be relocated on the list:


Click the Up HelpFilesUpArrowor Down HelpFilesDownArrowarrow button, as needed.

Click the Save HelpFilesSaveButton2button to record its new position in the list.

Click the Cancel HelpFilesCancelButton2button to abort any changes to the order.


Using the Special Functions on the Navigation Menu at the top of the People To Call Form:

Search - To locate a specific People To Call record, Click the Search Icon at the top of the Form.



The Call List Search dialog will appear.

Enter the Search By method using the Drop-Down Selection List.



Enter the Search Value characters until the desired record is displayed.

Click on the record when it is displayed.

Click OK to select the record and Close the Call List Search dialog.


Copy To - You may copy all of the People To Call numbers for one Subscriber's CSID, to another Subscriber (either to a different CSID installed at the Same Subscriber's premises, or to a Subscriber's CSID being monitored for a completely different Subscriber).

Click the Copy To Icon HelpFilesCSIDZonesCopyToIcon




It will display the Select CSID dialog.

Search By - Select the method you'll use for this search with the Drop-Down Selection List provided.

CSID - Search by the CSID.

ID - Search by the actual internal record number.

Name - Search by the Subscribers Name.

Search Value - Enter the appropriate characters to locate the desired Subscriber to which you want to copy the currently selected People To Call.

Click on the desired Subscriber's CSID record.

Click OK to select the record to copy to, and then return to the People To Call Form.

All People To Call will be copied to the selected Subscriber's CSID.

If any names are not required at the new location, go to that Subscriber, Select Monitoring and then Choose People To Call where you will then be able to delete any unnecessary names.


Understanding the Special Information sub-tab's Requirements and Usage:

Selecting a sub-tab - There are three sub-tabs on the People To Call tab.  

1.Central Station sub-tab - Enter any available information relating to this individual and the Subscriber's Alarm System.



Central Station sub-tab on the People To Call tab


a.CSID - Inserted by the system, this is the selected Subscriber Panel's CSID.

b.User # - Enter the User ID # that would be transmitted by the control panel, if this individual disarmed the Alarm System.

In some cases the User # may be transmitted as a Physical Zone rather than as a discreet User #.

See the Receiver Setup Dialog for more information about User Numbers versus Physical Zones.

c.Has Keys? - Check this box if this individual has keys to the premises.

d.Pass Code - Enter the pass code, if this individual is required to provide one.


2.Communication sub-tab - For users of the MKS Customer Connect Service only:



Communication sub-tab on the People To Call tab


a.Pgr Svc - Use the Drop-Down Selection List to Choose this individual's Pager Service that should be used for Alarm Signal notifications.

If no Pager Service is used, Choose the N/A option.

b.Pager Unit - Enter their Pager's ID.

If no Pager Service is used, leave this field blank.

c.Email - Enter the Email address that should be used for Signal notifications.

If no Email communication to this person will be required, leave this field blank.


3.Comments sub-tab - Will be displayed when an Operator accesses this Contact



Comments sub-tab on the People To Call tab


a.Comment - Double Click to make this a Rich Text Edit field, but it may be used as just a text entry field, as appropriate.