Dealer Call List

This Help File Page was issued on 09/30/2017

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Dealer Call List

This Help File Page was issued on 09/30/2017

Dealer Call List -

In addition to the People To Call Contact Information that's entered for a Subscriber, and the Alternate Call List Contact Information which may be attached: If that Subscriber is being monitored by your Company for another Alarm Dealer, an additional Contact Information list of People To Call may also be defined for that Dealer which may also be used by an Operator while she/he is Processing Alarm Signals for that Dealer, when needed.

This feature is implemented as follows:

a)Each Alarm Dealer must have a Subscriber record identified - which may be its actual premises or simply a placeholder account (see below).

 

HelpFilesSubscriberFormEditViewMonitoringTab-DealerRecord

 

b)That Alarm Dealer's Subscriber record must have a CSID defined (real or fictitious) in the Subscriber Panels section on the Monitoring tab of the Edit View of their Subscriber Form (see below)..

 

HelpFilesSubscriberFormEditViewMonitoringTab-DealerRecord-SubscriberPanels

 

c)A list of one or more People To Call must be defined for that CSID (see below)..

 

HelpFilesSubscriberFormEditViewMonitoringTabDealer-PeopleToCall

 

d)The Name of that special Dealer associated Subscriber must be entered in the Call List field in the Excessive Signals sub-tab on its Dealers Form (see below).

 

HelpFilesDealersFormRecordEditingView-ExcessiveSignalsTab

 

e)Each Subscriber who is being monitored for that Alarm Dealer must have that Dealer's Name entered in the Dealer field in the Monitoring Tab within the Edit View of that Subscribers Form (see below).

 

HelpFilesSubscriberFormEditViewMonitoringTabDealerField

 

Understanding this Call List field (on the Dealers Form) and How it is Used:

Call List - Use the Drop-Down Selection List to Choose the Name of the Dealer's special Subscriber record that contains the appropriate People To Call information for that Dealer, or optionally Select any other Account Name that has the Contacts which are to be assigned to, and used by that Dealer.

The Call List field's Drop-Down Selection List provides an incremental search based on the Subscriber's Name.

 

1.A Subscriber record must be created for each Alarm Dealer for whom your Company provides Central Station Monitoring Services.

2.Any number of People To Call may then be entered for that (Alarm Dealer's) Subscriber record after a CSID (real or fictitious) is entered in the Subscriber Panels section within the Monitoring tab of the Edit View of the Subscribers Form.

3.Once those People To Call are defined in the Subscriber record for this Dealer, and that Subscriber's Name is Selected in the Call List field on the Dealers Form:

Whenever an Alarm Signal is received from one of this Dealer's Accounts, the Dealer's People To Call Contact Information will be included and labeled as Dealer Contacts.

In a similar manner, the Names and Contact Information of any Alternate Call List assigned in Subscriber Panels section for that Subscriber will be included and labeled as Alternate Contacts and the Subscriber's own list of People To Call are labeled as General Contacts.

When an Operator uses the Sub Info (F2) Form to reference Subscriber Information within MKMSCS, in addition to the Subscriber's People To Call list shown on the General tab of the Call List section of that Form, the Dealer's Contacts will be provided on a separate Dealer tab, and any Alternate Call List assigned in Subscriber Panels will be provided on an Alternate tab.

 

Contact Information for those People To Call assigned to the CSID defined for the Dealer whose Name is entered in Dealer field in the Central Station Data section of the Monitoring Tab on the Edit View of the Subscribers Form, may be viewed as follows:

 

HelpFilesDlrCallListTabPeopleToCall

 

Dlr Call List tab - If the currently selected Subscriber is being monitored for an Alarm Dealer whose Name is entered in Dealer field in the Central Station Data section, and the Call List field on that Dealer record has been assigned the CSID of a Subscriber record which has a related People To Call list, Click the Dlr Call List tab to view the People To Call Form associated with the CSID entered for that Dealer.

 

Whenever an Alarm Signal is received from this Subscriber

A Call List section containing People To Call contacts will be available to the Operator

The People To Call Contact Information may include up to three tabs with the following:

a)The selected Subscriber Panels CSID list of People To Call (these contacts are labeled as General).

b)If assigned, any Alternate Call List of People To Call (these contacts are labeled as Alternate).

c)If assigned, the Dealer's designated People To Call (these contacts are labeled as Dealer).

 

When using the Sub Info (F2) Form to reference this Subscriber Panel's CSID, the Operator will also have access to Dealer Call List, if defined, as well as the Subscriber's People To Call List.

 

HelpFilesSubInfoFormCallListSectionDealerlTab

 

The Subscriber's People To Call list is shown on the General tab of the Call List section of the Sub Info (F2) Form.

Any Alternate Call List assigned in Subscriber Panels will be shown on an optional Alternate tab.

Any Dealer Call List designated People To Call Lists will be shown on an optional Dealer tab.