Contact Methods - Manual Contact

This Help File Page was issued on 09/30/2017

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Contact Methods - Manual Contact

This Help File Page was issued on 09/30/2017

Manual Contacts - via Paging systems or by Email correspondence - are frequently required by Central Station Operators and other Personnel within your Company.

Any Operator using MKMSCS may Select the Contact Methods Icon on the Actions tab to view the available Manual Contact Methods.

 

HelpFilesActionsTabContactMethodsIcon

 Manual Contacts - Contact Methods options

 

a.Manual Email - Send an Email based on your selections.

b.Manual Page - Send a Page based on your selections.

 

Any Operator while Processing Signals within MKMSCS may Select the Contact option on the Signal Processing Form

 

HelpFilesSignalProcessingActionsMenuContactButton

Signal Processing - Action options

 

This will display the Select Contact dialog.

 

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Select Contact dialog

 

Choose to whether a Dealer or Subscriber Contact is required.

Select either an Email or a Page communication is needed.

 

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Completed Manual Email dialog

 

Complete the Manual E-Mail (or Manual Page) information as needed.

Click Send.

 

Manual Contacts may be requested within the MKMSCS Central Station Monitoring application (as illustrated above).  

They may also be requested from within the MKMS Alarm Company Management application as follows:

a)From the Backstage Menu System in MKMS, Select File and Choose Communications then Select the required option, or

b)From the Quick Access Menu in MKMS, Select File and Choose Communications then Select the required option

 

HelpFiles-Files-CommunicationsMenuOptions

 

Select one of these options:

a)Email Modified Subscriber Now - Available only in MKMS, this open opens the Email Modified Subscribers Now dialog where the User may and Choose the Accounts that are to be notified.

b)Manual Email - Send an Email based on your selections.

c)Manual Page - Send a Page based on your selections.