CENTRAL-STATION Menu

This Help File Page was last Modified on 04/10/2021

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CENTRAL-STATION Menu

This Help File Page was last Modified on 04/10/2021

Understanding & Using the Local & Remote Central-Station options

 

The Customer Account Search page provides a Search capability, and a Customer Accounts list with an Action Icons next to each listed Account.

Action Icons - The meaning of the Look-up Icons' colors are listed below:

Each entry in the Customer Accounts list has an Action Icon assigned.

The color of the Icon designates the type of Central Station to which the Account is (or is not) linked.

a) HelpFilesMKSSynergyOrangeIcon- Orange = This Customer Account has been linked to a Local Central Station (No Remote Central Station Link exists)

b)HelpFilesMKSSynergyRedIcon - Red = This Customer Account is linked to a Remote Micro Key Central Station (the remote Central Station uses MKMS-CS software)

c)HelpFilesMKSSynergyGreenIcon- Green = This Customer Account is linked to a Remote MAS Central Station

d) HelpFilesMKSSynergyBlueIcon- Blue = This Customer Account is linked to a Remote STAGES Central Station

e)HelpFilesMKSSynergyBlackIcon- Black = This Customer Account record has No Central Station identified (Not linked to a Local or a Remote Central Station)

 

Click on one of these Look Up Icons on the Customer Account Search page to display the Account Information page for the selected Customer Account.

 

When either the Local Central Station or the Remote Central Station menu option is selected from the CUSTOMER Menu, but there is no Central Station related information defined for this Customer Account:.

1.When the Local Central Station option selected:

a.A This account does not have a local central-station record message is displayed

b.You may create a new local central-station connection using the Create local central-station option if appropriate.

 

HelpFilesMKSSynergyLocalCentralStationMenu-NoPanelsDefined

MKSynergy - Local Central Station option selected -  No link exists

 

2.When the Remote Central Station option selected:

a.A This account is not linked to a remote central-station message is displayed. 

b.You may use either the Create remote central-station or the Link to remote central-station option as appropriate.

 

HelpFilesMKSSynergyRemoteCentralStationMenu-NoPanelsDefined

MKSynergy - Remote Central Station option selected -  No link exists

 

Understanding & Using the CENTRAL-STATION menu's options

A.When a Local or Remote Central Station has been identified for a Customer Account and the appropriate one of these Central Station Linking options has been selected:

1.The MKSynergy App may default to the Site Information page with several sub-tabs when linked to Remote Central Station data

 

HelpFilesMKSSynergyRemoteCentralStationMenu-SiteInformationPage

MKSynergy - Remote Central Station option is selected it will display the CENTRAL-STATION sub-menu and also may display the Site Information page

 

2.The MKSynergy App may instead default to the Panels page when linked to Local Central Station data.

 

HelpFilesMKSSynergyRemoteCentralStationMenu-Panels

MKSynergy - Remote (or Local) Central Station option displays CENTRAL-STATION and the Panels option selected (and PANEL menu below)

 

B.The available CENTRAL-STATION menu options are listed on the left

Note:  Menu Options listed below may not be displayed for every Customer Account.

This is based on whether its Linked to a Local or Remote Central Station; and/or

What has previously been defined/entered for the selected Customer Account

 

1.Site Information - displays the Site Information page

a.If  the selected Customer Account is being monitored by a Local Central Station the CENTRAL-STATION menu will have a Site Information page similar to the one shown below:

 

HelpFilesMKSynergy-CENTRAL-STATIONmenu-SiteInformationPage

MKSynergy - CENTRAL-STATION Menu - Local Central Station option - Site Information page

 

b.If  the selected Customer Account is being monitored by a Remote Central Station the CENTRAL-STATION menu will have a Site Information page based on the (non MKMS CS) monitoring software being used by that specific Remote Central Station which is providing the monitoring service:

i.Each type of Remote Central Station's Site Information page provides integration with a specifically individualized database.  

1.This is because each Site Information page connects to a that Provider's Central Station Software database.

2.Because of this, all the fields displayed may be different, and the values for each field may be different, particularly from the fields used in MKMS CS such as the ones displayed in the Local Central Station - Site Information page shown above.

 

ii.Only a Remote Central Station for a Central Station using the Micro Key Central Station software (MKMS CS) would look the same.

1.In this example, the STAGES Remote Central Station page will be somewhat different than the field names and values required in MKMS CS

 

HelpFilesMKSynergy-CENTRAL-STATIONmenu-RemoteCS-SiteInformationPage

MKSynergy - CENTRAL-STATION Menu - Remote Central Station option - sample  STAGES Site Information page

 

2.In these four example images, the MAS Remote Central Station page related and tabs will also be different than the field names and values required in MKMS CS

 

HelpFilesMKSynergy-CENTRAL-STATIONmenu-RemoteCS-MAS-SiteInformationPage

MKSynergy - CENTRAL-STATION Menu - Remote Central Station option - sample  MAS Site Information page - tab 1 General

 

 

HelpFilesMKSynergy-CENTRAL-STATIONmenu-RemoteCS-MAS-SiteInformationPage-tab2

MKSynergy - CENTRAL-STATION Menu - Remote Central Station option - sample  MAS Site Information page - tab 2 Additional

 

 

HelpFilesMKSynergy-CENTRAL-STATIONmenu-RemoteCS-MAS-SiteInformationPage-tab3

MKSynergy - CENTRAL-STATION Menu - Remote Central Station option - sample  MAS Site Information page - tab 3 Test events

 

 

HelpFilesMKSynergy-CENTRAL-STATIONmenu-RemoteCS-MAS-SiteInformationPage-tab4

MKSynergy - CENTRAL-STATION Menu - Remote Central Station option - sample  MAS Site Information page - tab 4 Vital Statistics

 

2.On-Test - displays the list of Panels and Zones which are currently On Test for the selected Customer Account.

a.Remote Central Station - On-Test page sample

 

HelpFilesMKSynergy-CENTRAL-STATIONmenu-RemoteCS-OnTestPage

MKSynergy - CENTRAL-STATION Menu - Remote Central Station option - On-Test page

 

b.Local Central Station - On-Test page sample

 

HelpFilesMKSynergy-CENTRAL-STATIONmenu-LocalCS-OnTestPage

MKSynergy - CENTRAL-STATION Menu - Local Central Station option - On-Test page

 

3.Action Plans - displays the list of previously defined Action Plans for this Customer Account (when the Central Station is using MKMS CS)  

 

HelpFilesMKSynergy-CENTRAL-STATIONmenu-LocalCS-ActionPlansPage

MKSynergy - CENTRAL-STATION Menu - Local Central Station option - Action Plans page

 

4.Medical Information - displays the list of previously defined Medication Information entries for this this Customer Account (only when the Central Station is using MKMS CS)

 

HelpFilesMKSynergy-CENTRAL-STATIONmenu-LocalCS-MedicalInfoPage

MKSynergy - CENTRAL-STATION Menu - Local Central Station option - Medical Information page

 

a.There are three  (3) Actions Icons available for each Medical Information entry:

 

HelpFilesMKSSynergyCustomerAccountInformationPictureOptions

MKSynergy -  Medical Information Icons

 

1)Look-up - Tap (Click) this option to display a two tabbed page with the existing Medical Information  

 

HelpFilesMKSynergy-CENTRAL-STATIONmenu-LocalCS-EditMedicalInfoPage

MKSynergy - CENTRAL-STATION Menu - Local Central Station option - Edit Medical Information two-tabbed page

 

2)Edit - Tap (Click) this option to display a two tabbed page where the existing Medical Information may be updated

3)Delete - Tap (Click) this option to remove this Medical Information data

 

b.To add an additional Medical Information record, Tap (Click) the + Add button and complete the requested information on the four tabs illustrated below:

1)Patient Information tab  

 

HelpFilesMKSynergy-CENTRAL-STATIONmenu-LocalCS-MedicalInfoPage-PatientInfo

MKSynergy - CENTRAL-STATION Menu - Local Central Station option - Patient Information tab

 

a)Patient Name - Enter the name of the individual (Client) for whom this emergency medical response service information is being entered.

b)Date of Birth - Click the Calendar button to use the Drop-Down Calendar/Date Entry field to enter their Date of Birth.

c)Lives Alone - Tap (Click) this box if the Patient lives alone.

d)Lock Box? - Tap (Click) this box if there is an external Lock Box installed containing the keys to the premises.

e)8 - Pin Jack? - Tap (Click) this box if there is an 8 - Pin Jack for an EKG connection available on the premises.

f)Paid By - Tap (Click) the appropriate button - Agency indicates an Insurance Company, Medicare or Medicaid.

g)Gender - Tap (Click) the appropriate button.

h)Key Location - Enter where the Patient normally keeps the Keys to their Premises (or the location of the Lock Box, if installed).

 

2)Medications tab  

 

HelpFilesMKSynergy-CENTRAL-STATIONmenu-LocalCS-MedicalInfoPage-Medications

MKSynergy - CENTRAL-STATION Menu - Local Central Station option - Medications tab

 

a)Medications - List as many medications, vitamins, over-the-counter drugs and herbal supplements that this Client takes on a regular basis.

b)Allergies - Enter all known allergies for this Client, or indicate that there are none known.

c)Diagnosis - If this Client has one or more specific medical conditions that should be known to an Emergency Responder, enter them here.

d)Meds Location - Enter where the Client normally keeps their medications (up to 50 characters).

 

3)Doctor Information tab  

 

HelpFilesMKSynergy-CENTRAL-STATIONmenu-LocalCS-MedicalInfoPage-DoctorInfo

MKSynergy - CENTRAL-STATION Menu - Local Central Station option - Doctor Information tab

 

Note: Doctor Information - Unless they have a specific medical condition that dictates a Specialist should be listed,

Enter their Primary Care Physician's name, address and contact information.

a)Name - Enter the full name of the Physician

b)Address - Enter the office address of the Physician

c)City - Enter the city in which the office address of the Physician is located

d)State - Enter the State Code in which the office address of the Physician is located

e)Zip - Enter the Zip Code of the office address of the Physician is located

f)Phone - Enter the appropriate Telephone Number that is best used to contact this Physician.

g)Fax - Enter the appropriate Telephone Number that is best used to send a Fax to this Physician.

 

4)Hospital Information tab  

 

HelpFilesMKSynergy-CENTRAL-STATIONmenu-LocalCS-MedicalInfoPage-HosptialInfo

MKSynergy - CENTRAL-STATION Menu - Local Central Station option - Hospital Information tab

 

Note: Hospital Information - If possible (and they have an Emergency Room) enter the Hospital's name, address and contact information for the Hospital that is closest to the Client's premises.

a)Name - Enter the full name of the Hospital

b)Address - Enter the office address of the Hospital

c)City - Enter the city in which the office address of the Hospital is located

d)State - Enter the State Code in which the office address of the Hospital is located

e)Zip - Enter the Zip Code of the office address of the Hospital is located

f)Phone - Enter the appropriate Telephone Number that is best used to contact this Hospital.

g)Fax - Enter the appropriate Telephone Number that is best used to send a Fax to this Hospital.

 

5.Panels - The Panels page displays a list of the Panels identified for the currently selected Customer Account

Note:  When the Panels page is displayed; and the PANEL menu and its available options (see circled menu section below) are also listed

See Panels page and PANELS Menu chapter for more information

 

HelpFilesMKSSynergyLocalCentralStationMenu-PanelsPage

MKSynergy - Local (or Remote) Central Station - CENTRAL-STATION with Panels option selected and the PANEL menu (circled) below

 

a.Panels - button options  

1)+ Add - Opens the Create panel pop-up:

a)Local Central Station - This page example shows the data needed to create an MKMS CS Panel entry

 

HelpFilesMKSSynergyLocalCentralStationMenu-CreatePanels

MKSynergy - Create Panel option selected when Customer Account is using MKMS CS for Monitoring

 

b)Remote Central Station - This page example shows the data needed to create an STAGES Panel entry

 

HelpFilesMKSSynergyRemoteCentralStationMenu-CreatePanels

MKSynergy - Create Panel option selected when Customer Account is using STAGES for Monitoring

 

2)Refresh - This option will pull the latest information from the system's database server.

 

3)On-Test - May read "Set on-test" or "Set all panels on-test..." - Specify the number of hours this Customer Account should be set on-test

 

HelpFilesMKSSynergyLocalCentralStationMenu-Panels-SetOnTest

MKSynergy - Panels page - Set on-test option selected when Customer Account is using MKMS CS for Monitoring

 

b.Panels - Actions Icons:  

1)Look-up - This option will display the Panel Information page for the selected Panel.

2)Set on-test -

i.Local Central Station - Specify the number of Hours this selected Panel should be placed on-test  

 

HelpFilesMKSSynergyLocalCentralStationMenu-Panels-SetOnTestPop-Up

MKSynergy - Panels page - Set on-test option selected when Customer Account is using MKMS CS for Monitoring

 

ii.Remote Central Station - Specify the Date and Time Range this selected Panel should be placed on-test, and any Comment, Category and/or Type

 

HelpFilesMKSSynergyRemoteCentralStationMenu-Panels-SetOnTestPop-Up

MKSynergy - Panels page - Set on-test option selected when Customer Account is using STAGES for Monitoring

 

6.Call List - This option displays the appropriately formatted Contact List page - the formatting based on the Central Station Monitoring software in use:

If more than one Panel has been identified for this Customer Account, select the Panel (CSID) whose Contact List is to be displayed

A.MKMS CS formatted Contact List page sample

 

HelpFilesMKSSynergyLocalCentralStationMenu-Panels-ContactListPage

MKSynergy - Local (or Remote) Central Station option - using MKMS CS style Contact List page

 

1)Call List Page - Ribbon menu buttons -

a)+ Add - Tap (Click) this button to open the Create contact pop-up

 

HelpFilesMKSSynergyLocalCentralStationMenu-Panels-MKMSCS-CallListPage-AddContact

Call List page - MKMS CS style Create Contact pop-up page

 

i.Enter the requested information, as appropriate

ii.Tap (Click) Save when finished (or Cancel to abort the process)

 

b)Reorder - Reset the order in which these Contacts will be listed for the Operator

 

HelpFilesMKSSynergyRemoteCentralStationMenu-Panels-STAGES-CallListPage-ReorderContacts

MKMS CS style Reorder Contacts pop-up page

 

i.Use the Ó and Ô arrows to move a Contact up or down in the list

ii.Use + to move Contact to the top or , to the bottom of the list

iii.When positioned as needed, Tap (Click) Save (or Cancel to abort the process)

 

c)Refresh - Tap (Click) this button to load the most up to date information for this Contact

 

d)Select alternate call list - This will display the Select panel pop-up list from which to choose the Panel (CSID) that contains an Alternate Call List for the currently selected Panel.

 

HelpFilesMKSSynergyLocalCentralStationMenu-Panels-MKMSCS-CallListPage-SelectAlternateCallList

MKMS CS style Select Panel pop-up page

 

i.Tap (Click) the desired Panel, or select Cancel to abort this process.

ii.The selected Panel's Alternate Call List information will be inserted

 

2)Call List Page - Actions Icons on the Call List page  

 

HelpFilesMKSSynergyLocalCentralStationMenu-Panels-ContactListPage-ActionIcons

MKSynergy - Local (or Remote) Central Station option - using MKMS CS style Contact List page - Actions Ions circled

 

 

HelpFilesMKSSynergyCustomerAccountInformationPictureOptions

Contact List  -Action Icons

a)Look-Up - Select theHelpFilesMKSSynergyBlackIconIcon to display the Call List - Contact Details page which includes a Contact Information and a Phone Numbers section for this Contact.

 

HelpFilesMKSSynergyLocalCentralStationMenu-Panels-MKMSCSContactDetailsPage

MKSynergy - Local or Remote Central Station option - MKMS CS style Contact Details page - with Contact Information and Phone Numbers sections

 

b)Edit - Tap (Click) this button to open the Edit contact pop-up

 

HelpFilesMKSSynergyLocalCentralStationMenu-Panels-MKMSCS-CallListPage-EditContact

MKMS CS style Edit Contact pop-up page

 

c)Delete - Tap (Click) this button to open the Delete contact pop-up

 

HelpFilesMKSSynergyLocalCentralStationMenu-Panels-MKMSCS-CallListPage-DelateContact

MKMS CS style Delete Contact pop-up page

 

 

3)Contact Details Page has three option buttons  

 

HelpFilesMKSSynergyLocalCentralStationMenu-Panels-MKMSCSContactDetailsPage

MKSynergy - Local or Remote Central Station option - MKMS CS style Contact Details page - with Contact Information and Phone Numbers sections

 

a)Add Phone Number - Tap (Click) this button to open the Create phone number pop-up

 

HelpFilesMKSSynergyRemoteCentralStationMenu-Panels-STAGES-ContactDetailsPage-CreatePhoneNumber

Contact Detail page - Add Phone Number option - Create phone number pop-up page

 

b)Edit - Tap (Click) this button to open the Edit Contact pop-up

 

HelpFilesMKSSynergyLocalCentralStationMenu-Panels-MKMSCS-ContactDetailsPage-EditContact

Contact Details page - Edit Contact

 

c)Refresh - Tap (Click) this button to load the most up to date information for this Contact

 

B.STAGES formatted Contact List page sample

 

HelpFilesMKSSynergyRemoteCentralStationMenu-Panels-STAGES-ContactListPage

MKSynergy - Remote Central Station option - STAGES style Contact List page

 

1)Call List Page button options -

a)+ Add - Tap (Click) this button to open the Create contact pop-up

 

HelpFilesMKSSynergyRemoteCentralStationMenu-Panels-STAGES-CallListPage-AddContact

STAGES style Create Contact pop-up page

 

i.Enter the requested information, as appropriate

ii.Tap (Click) Save when finished (or Cancel to abort the process)

 

b)Reorder - Reset the order in which these Contacts will be listed for the Operator

 

HelpFilesMKSSynergyRemoteCentralStationMenu-Panels-STAGES-CallListPage-ReorderContacts

STAGES style Reorder Contacts pop-up page

 

i.Use the Ó and Ô arrows to move a Contact up or down in the list

ii.Use + to move Contact to the top or , to the bottom of the list

iii.When positioned as needed, Tap (Click) Save (or Cancel to abort the process)

 

c)Refresh - This option will pull the latest information from the system's database server.

 

HelpFilesMKSSynergyCustomerAccountInformationPictureOptions

Contact List  - Action Icons

 

1)Look-Up - Displays the Contact Details page which includes a section with Contact Information and a section with the list of Phone Numbers previously defined for this Contact.

 

HelpFilesMKSSynergyRemoteCentralStationMenu-Panels-STAGES-ContactDetailsPage

MKSynergy - Remote Central Station option - STAGES style Contact Details page - with Contact Information and Phone Numbers sections

 

a)Contact Details Page button options (see illustration immediately above):

i.Edit - Tap (Click) this button to open the Edit contact pop-up to modify the Contact Information section

 

HelpFilesMKSSynergyRemoteCentralStationMenu-Panels-STAGES-ContactDetailsPage-EditContact

STAGES style Edit Contact pop-up page

 

ii.Add Phone Number - Tap (Click) this button to open the Create phone number pop-up to create a phone number to be inserted into the Phone Numbers section

 

HelpFilesMKSSynergyRemoteCentralStationMenu-Panels-STAGES-ContactDetailsPage-CreatePhoneNumber

 

iii.Refresh - Tap (Click) this button to pull the latest information from the system's database server.

 

c)The Phone Numbers section list all of the currently defined telephone numbers for the selected Contact  

 

HelpFilesMKSSynergyRemoteCentralStationMenu-Panels-STAGES-ContactDetailsPage-PhoneNumbersSection

STAGES style Contact Details page - Phone Numbers section - Actions Icons

 

i.Edit phone number - Update the information as needed

 

HelpFilesMKSSynergyRemoteCentralStationMenu-Panels-STAGES-ContactDetailsPage-EditPhoneNumber

Contact Details page - Phone Numbers section - Create Contact pop-up page

 

ii.Delete phone number -

 

HelpFilesMKSSynergyRemoteCentralStationMenu-Panels-STAGES-ContactDetailsPage-DeletePhoneNumber

Contact Details page - Phone Numbers section - Delete Phone Number pop-up page