Alternate Call List

This Help File Page was issued on 09/30/2017

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Alternate Call List

This Help File Page was issued on 09/30/2017

Understanding the difference between the Alternate call list field on the Subscriber Panels section, and the Alt Call List tab on the Subscriber Panels section (within the Edit View's Monitoring tab):

 

HelpFilesSubscriberPanelsAlternateCallListField

 

Alt. call list field ( as opposed to the Alt Call List tab - see below)- This is used to attach an Alternate (additional) Contacts List of People To Call to the selected Subscriber Panel's CSID:

Use the Drop-Down Selection List provided in the Alternate call list field on the Subscriber Panels section to Choose the CSID that has the desired People To Call List that is to be added to this Subscriber Panel's CSID as a set of Alternate Contacts.

This selection may be a "real" Account, or a fictitious Account established specifically to hold a set of People To Call that may be used by a group of Accounts (Restaurant Chain, affiliated Big Box Stores, Convenience Stores, etc.) all of whom are being monitored by your Central Station.

The result is:

Whenever an Alarm Signal is received from this Subscriber Panel's CSID,

oA Call List section containing People To Call contacts will be available to the Operator

oThe People To Call Contact Information may include up to three tabs with the following:

a)The selected Subscriber Panels CSID list of People To Call (these contacts are labeled as General).

b)If assigned, any Alternate Call List of People To Call (these contacts are labeled as Alternate).

c)If assigned, the Dealer's designated People To Call (these contacts are labeled as Dealer).

When using the Sub Info (F2) Form to reference this Subscriber Panel's CSID, the Operator will also have access to an Alternate Call List, a Dealer's designated People To Call List, if defined, as well as the Subscriber's People To Call List.

 

HelpFilesSubInfoFormCallListSectionGeneralTab

Sub Info (F2) Form - Call List section- General tab

 

oGeneral - The Subscriber's People To Call list is shown on the General tab of the Call List section of the Sub Info (F2) Form.

oAlternate - Any Alternate Call List assigned in Subscriber Panels will be shown on an optional Alternate tab.

oDealer - Any Dealer Call List designated People To Call Lists will be shown on an optional Dealer tab.

 

Alt Call List tab on the Subscriber Panels section:

The Alt Call List tab opens a People To Call Form which lists those People To Call associated with the CSID entered in the Alternate Call List field within the Panel Info tab.

 

HelpFilesAlternateCallList

 

Viewing the People To Call, the Alternate Call List and the Dealer Call List information when assigned:

 

HelpFilesSubscriberPanelsPeopleToCall-AltCallList-DlrCallList-ConditionsCallTabs

 

On the Subscriber Panels section there is a People To Call tab, an Alt Call List tab, and/or a Dlr Call List tab:

a)People To Call - Click the People To Call tab to view the People To Call associated with the CSID field at the top of the Panel Info tab.

b)Alt Call List - Click the Alt Call List tab to view the People To Call which have been defined for the CSID entered in the Alt. call list field.

c)Dlr Call List - Click the Dlr Call List tab to view the People To Call Form associated with the CSID entered for the Dealer if that Dealer record has been assigned a CSID which also has People To Call defined.

 

Conditions Call - The Conditions Call tab allows you to identify an Alarm Condition Code which, when assigned to an Alarm Signal received from a specified Subscriber Panel CSID, will utilize a customized People To Call List and Calling Order that was specifically defined for that purpose in a special CSID Zones record (see the Conditions Call List chapter for more information on this feature).

 

Also read about the Global Call List feature in its chapter for additional information.