Alarm Group Maintenance

This Help File Page was issued on 09/30/2017

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Alarm Group Maintenance

This Help File Page was issued on 09/30/2017

Each Subscriber's Alarm System that will be monitored with this Central Station Monitoring module, must be identified as a monitored account within the Central Station Data section of the Edit View's Monitoring tab on the Subscribers Form.

As part of that process, each monitored Subscriber must be assigned to an Alarm (Processing) Group code within the Central Station Data section, thus defining the Alarm (Processing) Group to which that monitored account is to be a member.

Assigning an Alarm Group to a Subscriber record assures that the Subscriber's signals are routed to Operators that will better understand the type of system being monitored, or speaks the language the person to which she/he is currently responding will also be speaking.

Examples of an Alarm Group are Spanish Speaking, English Speaking, High Value Account, UL® Commercial, and Supervised for Open/Close.  You may define as many Alarm Groups as appropriate for your Company's business model.

Any Subscriber that does not need to be specifically assigned to a special Alarm Processing Group should at least be assigned to the Default group.  

Signals received from the Default Alarm Group may be processed by any available Operator.

The Alarm Group also provides a Special Filter code for the Subscriber Listing and a selection capability for many other Central Station Reports.

You must also assign one (or more) of the Alarm Groups to each Employee (Operator) that may be required to monitor signals received from that Alarm Group within the Employee Form's Alarm Groups tab.  

At a minimum, the Operator must be assigned to the Default group.  

There is no limit to the number of Alarm (Processing) Groups to which an Employee (Operator) may be assigned.

From time to time you may need to transfer specific Subscribers into, or out of, one of these Alarm Processing Groups.

You will use this Alarm Group Maintenance Form to make these transfers.

 

Alarm Group Maintenance mass assignment procedures:

To Access the Alarm Groups Maintenance Form:

a)From the Backstage Menu System Select Maintenance and Choose the Monitoring option, then select the Alarm Group Maintenance option, or

b)From the Quick Access Menu, Select Maintenance and Choose the Monitoring option, then select the Alarm Group Maintenance option

 

HelpFilesAlarmGroupMaintenance

Alarm Group Maintenance dialog

 

Note: This Alarm Group Maintenance Form may be expanded to display all of the available columns by Dragging the center, vertical bar (see the hand pointer in the center of the illustration below) to the right to expand the Selected Accounts section, and/or by Dragging the right border of the Form to expand the Assigned Accounts section (see the hand pointer on the right side of the illustration below).

 

HelpFilesAlarmGroupMaintenance-Expanded

Expanded view of the Alarm Groups Maintenance dialog with all data columns showing

 

Which Accounts? - Choose which Accounts will be available to be displayed in the columns within the Selected Accounts section.

All - The default - makes all Accounts available for selection.  

 

HelpFilesAlarmGroupMaintenanceWhichAccounts

Which Accounts? buttons - Select Which Accounts field - Dealer option

 

Any other choice will display the "Select Which Accounts" field (on the right) with an Ellipse (see the mouse pointer in the illustration above) that is used to access the appropriate Search dialog (or Zip Code entry field), based on the Which Accounts? choice made, as described below:

Account Type - Limit the Accounts available for selection within the Selected Accounts section to those assigned the Account Type chosen in the Search Account Types dialog.

oChoose the Search By field using the Drop-Down Selection List provided

 

HelpFilesAlarmGroupMaintenanceSearchAccountType

Search Account Types dialog

 

oEnter the appropriate Search Value to located the desired record.

oWhen the Record Pointer is directed at the required record, Click the OK ü button.

oThe Name of the Account Type that was selected will be inserted into the Select Which Accounts field (as shown below).

 

HelpFilesAlarmGroupMaintenanceSelectedAccountType

 

Dealer - Limit the Accounts available for selection within the Selected Accounts section to those assigned the Dealer Code chosen in the Search Dealers dialog.

oChoose the Search By field using the Drop-Down Selection List provided

 

HelpFilesAlarmGroupMaintenanceSearchDealer

Search Dealers dialog

 

oEnter the appropriate Search Value to located the desired record.

oWhen the Record Pointer is directed at the required record, Click the OK ü button.

oThe Name of the Dealer Code that was selected will be inserted into the Select Which Accounts field (as shown below).

 

HelpFilesAlarmGroupMaintenanceSelectedDealer

 

Town Code - Limit the Accounts available for selection within the Selected Accounts section to those assigned the Town Code chosen in the Search Town Codes dialog.

oChoose the Search By field using the Drop-Down Selection List provided

 

HelpFilesAlarmGroupMaintenanceSearchTownCode

Search Town Codes dialog

 

oEnter the appropriate Search Value to located the desired record.

oWhen the Record Pointer is directed at the required record, Click the OK ü button.

oThe Name of the Town Code that was selected will be inserted into the Select Which Accounts field (as shown below).

 

HelpFilesAlarmGroupMaintenanceSelectedTownCode

 

Zip Code - Limit the Accounts available for selection within the Selected Accounts area to the one entered in the Zip Code entry box in the Select Which Accounts.  

oEnter the

oYou must Click the Execute button after entering the desired Zip Code.

HelpFilesAlarmGroupMaintenanceZipCode

Zip Code entry with Execute button

 

Selected Accounts - Once the "Which Accounts?" option is chosen to determine the Accounts that will be available to be displayed in the columns within the Selected Accounts section, the Accounts (i.e., Subscribers) that are actually listed in the Selected Accounts columns will be displayed based on two factors:

1.The Which Accounts? choice determines the "pool" of Accounts that are to be available for display in the Selected Accounts columns

2.The Alarm Group selection determines which of the Accounts in that "pool" will actually be displayed in the Selected Accounts columns

 

HelpFilesAlarmGroupMaintenanceSelectedAccountsAlarmGroup

Selected Accounts - Alarm Group field

 

Alarm Group - Select an Alarm Group to filter the available "pool" of Accounts - based on the Alarm Group that was previously assigned to each of those Accounts - by using the Drop-Down Selection List provided.

Once the Alarm Group is chosen, the list of Selected Accounts will be updated (filtered) to reflect both the "Which Accounts?" selection, and the Alarm Group selection (see Assigned Accounts below).

 

Assigned Accounts - Next, using the Drop-Down Selection List provided in the Alarm Group field in the Assigned Accounts section, Select the Alarm Processing Group to which the (specifically selected sub-set of) Selected Accounts should now be assigned.

 

HelpFilesAlarmGroupMaintenanceAssignedAccounts

Assigned Accounts - Alarm Group field

 

Move - Now that the appropriate set of Selected Accounts is being displayed, Choose which of those Accounts are to be reassigned to the Alarm Group chosen in the Assigned Accounts section:

Within the Selected Accounts list, Control+Click on each of the Account(s) to be assigned to a another Alarm Group.

After selecting the Accounts to be moved, be sure to Choose the appropriate Alarm Group to which these Account(s) should be assigned (see Assigned Accounts above).

Then Move Account(s) by Clicking either the single right arrow (> for moving only the selected Accounts), or the double right arrow (>> to move all Accounts within the Selected Accounts list) to the Assigned Accounts section.

This Move action will automatically update the Alarm Group field in the Subscriber's Central Station Data section within the Edit View of each of those Subscribers).

 

Note: This process may also be performed in reverse if you need to move Assigned Accounts back to the Selected Accounts section.

i.Select the appropriate Account(s)

ii.Click the left pointing arrow(s) to return them to the left side of the Alarm Group Maintenance Form.